D&H Enterprises

Took my leased jeep here to get my vehicle prepped before I turned it in and received poor communication of expectations. When I pointed out what was currently wrong (a couple scratches and a dent) Dave mentioned that they will take care of everything so that I won’t be charged at the dealership. However after all was said and done none of those scratches and dings were fixed because the do not cover that at their shop. I felt like I was mislead from the start.
Although everyone here was nice at the end of the day I left disappointed.

My parents have been taking their cars to D+H for years now so naturally, I decided to take in my commuter car to get fixed. I am not going to say it was cheap, because it certainly was not but I believe they are reasonable and knowledgeable (and my car needed so much work). The reason my parents keep going to D+H is because they are honest. Not to mention they exceed expectations with turn around times! They are super quick. Jim was my technician; he was in constant communication with me letting me know what was transpiring every step of the way. They make you feel like you are their only customer. Thank you for fixing my Nissan so quickly and making her better! I appreciate the service and flexibility the employees have demonstrated.

they suck payed 700 $ for check engine light and fix what they THOUGHT was the problem. didn’t fix nothing the first time! had to come back to complain then they broke a hose. at least they didn charge to fix that! that was the least they could have done. ZERO STARZ

My experience here was terrible. Beware! These people are shifty and will take advantage of people who don’t have a general knowledge about auto repair and will nickel and dime you to death with unreasonable labor times to do an entry level job. Mary, (whom is rude and disrespectful) tried to tell me it would take over an hour to do a standard brake and light inspection and she may need to charge me more. I don’t know what kind of lollygagging crappy techs you have working for you but the job should only take about 30 minutes let alone an hr to test and check all the lights, test e brake, and measure the rotors and brake pad wear to see if its within factory specs. Don’t insult MY INTELLIGENCE and try and give me some BS lies like i don’t know what I’m talking about. She tried to explain things to me like it’s some sort of crazy intricate tedious complicated job that takes hella Iong and requires someone with the brain capacity of Stephen Hawking to complete. Haha, I too have experience in the field and am ASE A5 certified. Your claims are false at best. Mary, you disrespected me first trying to discredit my knowledge. I concur with many of the Unilocalers here, my experience with your shop was very negative and you appear to be shady. Not cool, learn to respect people and be honest. You may get farther with your business that way. Furthermore, if anyone has a problem with these peoples scandalous actions in the future i highly recommend you call the BAR (Bureau of Automotive Repair) and file a complaint.

I usually give the good AND the BAD in all my reviews but in this case. I have nothing bad to add.
The GOOD:
1. Open & available when practically nobody else was within an 10 mile radius
2. Friendly courteous
3. VERY reasonably priced
4. QUICK aka FAST
5. Flexible

Great service as usual. Always going above and beyond expectations with exceptional customer service. Thank you.

My car blew a head gasket and then some. I went to the yellow pages on line and they were open on Saturdays. That was relief. They were more than helpful and professional. Clear communication and realistic time projections. Al though the cost of repair was more than I could spend at the time they were spot on with their estimate. I have no hesitation in recommending their business. Oh by the way did I comment how clean and organized they were. Top notch.

Great place to take your car friendly and knowledgeable staff with fair pricing.

Friendly, efficient, and direct. I’ll definitely be returning to D&H for my future auto needs!

I had my cars smog done here today and I was very impressed at how clean and professional everything was. I stopped by the day before and met a black lab and the next day the mascot golden. Everyone was professional and the prices were high but a good value. I heard there morning meeting and knew this was a first class operation. The smog took about an hour and they inspected and made recommendations but not pushy they emailed me photos with those recommendation as well.

i wrote a review about 2 weeks ago because of an employee… Wendy the owner reached out to me and totally resolved the issue and i will be returning to get my service needs handled from them… very professional people and check them out if you need a smog

I would NEVER take my car back to that place again !!!
I just took my car to D&H to get it fixed I knew there was two problems my car. I had to have my car towed to them and they never called me to say it made it there. and they never called me to tell me that they had an estimate ready. I had to call every time to find out any information. then I had my mom and my boyfriend go over to find out what was going on with my car cause I still didn’t know anything and they had it for almost 3 days now and my mom and boyfriend got told lies and the specific problem that I took it in there for didn’t even get looked at or touched. so I went in with my mom and kids and the two owners just kept going around in circles trying to tell me the problem wasn’t the problem and they were so rude and kept getting in our faces and acting like we are women we don’t know what we are talking about and that we are dumb. then I find out at the end that the problem wasn’t what they said it was and was what I thought it was and it shows that they lied and said they looked at everything first and the truth is they didn’t. when I finally got my car home faster days of it being gone for something that took them an hour to fix I fined out that they charged me way more for parts then what was told to us from the get go. so to say the least I am very upset with my experience with D&H auto repair.

This shop is right next to the DMV which is the only reason why I stopped here — I didn’t think I needed a smog check but turns out I did when I got there for my appointment. There are flags all over advertising smog checks, I figured it would be pricier with the convenient location but figured I would go for it anyway to save time.
I ran over to this place at 11:50 am on a Thursday and walked in to see a guy sitting at the reception counter. He just stared at me, as if he had no idea why I was there, so I inquisitively said «Hi! I need a smog check?» He replied with «well, I’m on my lunch,» while taking a swig from his water bottle. Since the door had been unlocked and he was sitting at the reception counter, I had a very confused look on my face at this point. He followed with, «you could come back at, say, 12:30…»
What?! No! I replied with «thanks, I’ll go somewhere else,» on my way out the door. I went right down the street to Green Star (who had a Unilocal deal available) and was helped right away. If you’re going to close for lunch that’s fine, but make it clear and lock the door!

Jim at D&H took care of a small issue with my company car quickly and easily. They even gave me a ride to my office while they fixed it, which was only about an hour or so. The pricing was fair, service quick and painless. I will be going back. Thank you D&H!

Great service!

They take customer service seriously at this shop. Not only do they complete the service in a timely manner… they do an entire 52 point inspection complete with pictures of the problems and a detailed list of the condition of your vehicle. You know exactly what needs to be done and how much it will cost. The owners are very nice as is their cute dog, Jack.

Quick professional friendly service.

This review is regarding the location next to AAA in Concord off of Meridian Park Blvd.
I needed a SMOG check and these guys were conveniently next to AAA.
My car failed SMOG for a simple oil dipstick, while this is frustrating I understand its my problem and an issue with CA state.
The issue I have with D&H is that they still charged $ 51 for a failed inspection.
Most SMOG locations will allow you to resolve your issue and return for another inspection at no additional cost. Especially with a SMOG check, I need to have it done somewhere right? Might as well give a guy a chance and have me come back.
These guys will get you for every dime any chance they get. Lame business ethics.

RIP OFF! Well, as with most of the reviewers here, I REALLY wish I would have checked Unilocal before going there. Also, similar to many reviewers, I went there to get an oil change with a coupon for 69.95. My car which needs synthetic oil. That price is common for synthetic oil changes, so I didn’t really balk at that. I called, mentioned the coupon and my make and model of car, and made an appointment. The next day, I took the car in. The owner, Dave, took all my info and checked in my car. He came back and informed me that I had rats living in my engine and showed me the rat waste and nest where a tissue was. He said they could do a chemical spray clean on the engine which will hopefully deter any future rat problems. I was a little taken back, but agreed to the chemical spray for $ 80. He then informed me that my Saab required an «A Service», along with oil change. He said my car takes 7 qts of oil and the coupon was only good for 5 quarts. He did NOT tell me what this A service was other than resetting indicator lights. When I got home I looked at the back of the estimate to find that this «A Service» includes checking the wipers, tire pressure, brakes, safety catch in hinges of hood, air pressure of spare tire, battery check… Um, why is all this necessary for an oil change? It’s NOT! SO, with my 69.95 coupon I ended up paying $ 150 for the oil change (they charged 49.95 for the «necessary» «A service».
When I asked the lady who rang me up if all future oil changes would be $ 150.00 she said «yes. You don’t like that, do you?» (seems like this is a common complaint). I said, «No. I’ve never paid more than 100 for my oil changes.» She then yelled to the owner, «DAVE, HE’S NOT HAPPY WITH THE PRICE OF THE OIL CHANGE.» Then Dave comes and doesn’t ask me anything about their service, he asks me where I usually go. I told him I go to different places, especially for an oil change. It’s simple. Drain oil, change filter, refill oil. Top off fluids. That’s it! (by the way, I’ve worked on all my cars since I was 16. I rebuilt an engine. I’ve always done all my own repairs, until the computer age. Plus I live in a condo, so no garage. I know about cars.) ANYWAY, after telling Dave I go to different places for the oil change, he proceeded to tell me that Jiffy Lube doesn’t train the «kids» who work there. That they are paid minimum wage and don’t know what they are doing. He said, «I’m just trying to gain your business. Why do you think I gave you the 5 cent tour? (I didn’t ask for a tour and frankly found it odd). And then the woman who was ringing me up got in my face, wagging her finger and telling me «remember, HE found the rodent problem… did THEY?» I said that I appreciated that he saw that, but I PAID for them to clean it up, so they weren’t doing me any favors. Plus, the car only recently acquired the rodent problem because we just had our first heavy rain of the year.
I find their business practices to be unethical and disturbing. You are never going to gain anyone’s business by arguing with them and being rude. I will NEVER go back there and I suggest you don’t either.
Oh, and Mary, don’t try and respond with a «I don’t see any Andrew F in our database». That just makes your office look unorganized. And, trust me, my complaints won’t stop here. Your business practices are deceptive and fraudulent and they should be reported to the Justice Department.

I am completely blown away by the level of customer service I received here, it’s certainly hard to find these days. I’ve found my go-​to mechanics for Concord! This place treated me very well. I brought in my wife’s 2007 Jeep Compass to get some items looked at. Had them do a full diagnostic as I hadn’t taken her car in for at least 6 months, and she drives our lil’ one around. They did the diagnostic and found some other issues as well as my reported issue. They gave me a breakdown of what they found, and showed me the brake pads, rotors, tests, etc, very impressed. I had them fix a wheel bearing on the drivers side. I received the car back but had some extra lights on in the dash. They immediately took the car in and fixed the issue (ABS Sensor) under Warranty without hesitation and did not charge me.
Just a reminder to some of the other reviewers on here with low scores, that a vehicle is an investment, and sometimes a continual investment at that. Sometimes you need to put a little TLC into the vehicle which may cost money! Maybe have money set aside (At least $ 500−1000/year for things like oil changes, tires, wipers, fluids etc…) for each of your vehicles and maintain them regularly (or try to), to help yourself avoid those unfortunate events.