Very expensive and crooks. I received a delivery in December and had to call to get the delivery slip two weeks later. And now they are charging me late fee $ 36.00. Try to contact them on their website… NOWAY. Called them twice and nobody has done anything… You can get propane locally for much much cheaper. They are overpriced… I will be having my tanks removed very soon and get my propane locally in Laconia, NH. where the price is much lesser… I agree with Brian T.‘s Review. Just now 1÷13÷16 I got a shut off notice… Are they crazy. I don’t owe them anything. Still can’t contact via website. Phone rings and rings. Like calling the IRS.
Cathy B.
Place rating: 1 Merrimack, NH
Just call customer service and see how long their wait times are. Their recording says they«are experiencing longer than usual wait times» but I have ALWAYS received this recording. Energy North was recently bought out by Amerigas and they have shareholders to make happy so your costs will ever be increasing from now own. They owe me over $ 1,500 from a tank that was removed since I changed companies and have since filed a complaint with the BBB in hopes of getting my money(it was due in 10 days and its been over 3 weeks and request as never put in to date(11÷10÷15) by Energy North to headquarters(Amerigas) which will delay my check again, yet they threatened to send me to collections and put a lock on my tank in August.
Chad B.
Place rating: 1 Derry, NH
I wish I could give half a star. Go with ANY other propane company. 1. They just recently started E-Billing and it’s awful. You get no details, just what you owe them. 2. They have no idea where their people are. Other companies use fleet management and can give you an expectation of when they will arrive. 3. I installed a patio in my backyard and wanted to use the opportunity to hide the enormous ugly propane tank by getting it put underground. ENP gave the specs of the hole to my contractor who then dug the hole. Then ENP came back and said the hole was too deep. The contractor showed them the specifications. ENP then states, «Oh yeah, we have a bad spec sheet still floating around in some of the trucks. 4. After the inground tank is finally installed, I run out of propane in the temporary tank because they were late to come pick it up and connect the newly installed tank. 5. I get a letter yesterday saying their paperwork is incomplete(not surprised) and they need me to complete the customer agreement. It looks like they just try to sneak in the 5YEAR agreement that they neglected to tell me about that apparently just goes along with the installation of the underground tank. Look at all the other reviews and trust them. Google Energy North Propane and look at the search results. These guys are like the Comcast of the propane industry. AVOIDATALLCOSTS