Freddy’s Frozen Custard & Steakburgers

Really wanted to love this place. but it’s steak and shake food with 5 guys prices. I LOVE thin burgers and hate big huge ones but the patties here are as if they sliced a mcdonalds patty in half, they are SO thin. 2 barley makes one normal patty.
For the taste and price I’ll stick to five guys.

Good burger and fries. Their milkshakes are awesome! It is just as good to go. Way better than Steak and Shake!

I think the food is great — especially their fries sauce. Their sundaes are delicious as well. The only reason I’m giving this four stars is because a couple weeks ago I went to the drive thru and the girl filled up my soda and handed it to the guy to hand to me and he said to her how it was too full because it was actually spilling on the lid and he proceeded to hand it to me anyway and it overflowed out of the lid big time and all over my pants. I had to hand the soda back, ask for napkins and then wait a good minute before they even handed me some all the while with freezing cold soda all over my pants. They apologized but just was very turned off spending $ 15 to have my soda all over my pants. Accidents happen but he saw it overflowing on the lid as he handed it to me. Easily could have been prevented or comped a sundae. Chickfila forgets to take off your tomato and you get the meal comped — awesome customer service there.

I’ll have to be in agreement with most of the other reviews posted here about Freddy’s. Middling, nothing truly outstanding. They are definitely taking a page direct from the Steak N Shake enterprise, almost a direct clone.
We had lunch there on Saturday morning. As with practically any restaurant in their Concord Mills general location, the store was relatively busy. The counter service as we ordered and picked up our selections was good. The dining area was spacious and clean, with a faux 1940s décor.
We both had the #5 special, a double patty-​melt with fries and drink. Our food was cooked to order and delivered in a very reasonable amount of time.
Both in agreement, the sandwich was good. However, to call it a double is a misnomer. As others have mentioned, these patties are hammered so thin that a double may possibly equal 1 normal burger patty. I’m sure the crispness of the thin patty edges is a signature to Freddy’s.
The fries are very very thin, almost reminding one of fresh cut potato sticks (like the out of the can type). They were good, but just not very filling.
When our meal was finished, we decided to try some of their signature frozen custard. As the line at the counter was very long now, we decided to just go through the empty drive thru to order. This was where our visit went slightly awry.
It took four attempts to order two frozen custard cones, even with very clear explanations of each being given. And on pick up, one was still wrong.
Will I return to Freddy’s? Yes, for at least for one more visit. I noted while there a Chicago Dog listed on the menu, and with a Vienna Beef wiener advertised. As these are not easy to find in the Charlotte area, I do want to try one.
Concluding:
Freddy’s is OK visit, but one that I would not necessarily go out of my way to select. Perhaps others will be more impressed. This location is in too competitive of a market to be uninspiring. Good luck!

Average at best. Steakburgers were overcooked and under-​seasoned. The steakburgers at the other, more famous place are much better. On a positive note, the fries were tasty and the place is managed well.

Excellent burgers and fries. Both were seasoned nicely and a decent portion. Husband also got a hot dog because he was bedazzled by the picture of it served on a folded piece of Texas toast. He thought it was also very good. Service was fairly quick (we dined in) and I like ordering at the counter and picking up when your number is called. Yes, the burgers are thin but they taste so good that way with their crispy little edges. They are very similar to Steak ‘n Shake but a tad more expensive.
I would’ve given them 5 stars had they not messed up my order twice. I asked for my steakburger without pickles and mustard and I paid extra for cheese. I got the exact opposite. Their second attempt was almost correct except they forgot the cheese again. I was so hungry I let it go and chalked it up to them being relatively new. Hopefully they will work the kinks out.

Decent place with decent food. Won’t be returning.
Me and the boyfriend came here on a whim one night with our puppy in tow. The menu board states something about them not beginning to cook the order until you order because it’s worth the wait. They truly weren’t exaggerating.
They have steak burgers, chicken sandwiches, chicken fingers, fries, shakes, etc. The menu is pretty simple and easy to order from.
At the window, the girl offered us a «pup cup» which is basically a small scoop of custard. Our puppy enjoyed his impromptu treat. It really helped to pass the time because we waited so long.
Upon getting the food, it wasn’t bad but wasn’t great either. If you want a meal plus a shake, it’s about $ 15 which isn’t bad but with so many other competitors on the same street, it’s not worth it. At competitors, we can get the same exact meal for around $ 8 – 9. The burgers are of a smaller size, which isn’t a problem for me but had the boyfriend furious. He got some type of double patty and was highly disappointed… we had to stop at a dollar menu spot for another burger for him on the way home. Also, the regular size shakes are kind of small in comparison to every other fast food joint that sells shakes. They have onion rings too that are a little smaller in circumference compared to standard rings. For the $ 0.50 upcharge I was expecting the bag to be stuffed with onion rings but they were good nonetheless.
To me, this is the type of place where I’m glad I tried it but will probably never return.

Very clean, super friendly staff, really good burgers, awesome custard. Good place for laid back family dining.

This is a new location, and they are getting better as time goes on… The drive thru is a little slow, but they are making orders as they are placed. Inside, the employees are working hard to keep up with the constant line of people and orders. Everyone has been very nice, and the food is good. One night we waited 15 minutes for our food, and they provided us with free dessert coupons. Give them a chance – they are getting better every visit!

Wanted so badly for this to be good. Prices… Not bad. Atmosphere… What you would expect. Beyond that it was a Fail! Literally could not find a clean table in the place. Floor was slippery of grease and food. Fortunately my wife keeps wipes with her, because we had to clean our own table and seats. «Double burgers» is a bit misleading. The burger patties are so thin, that 2 together barely make One. Flavor was bland… Not much going on to write home about. We order drinks and pay for them, only to approach a drink machine with none of the Sodas available. Fries are extremely reminiscent of Potatoe Sticks (not a good thing). As we ate our disappointing meal, we spoke of how we wanted to enjoy, so… as a last shot we went for the Freddy’s Frozen Custard. I ordered a «Turtle»…The response…“Sorry, we are all out of vanilla custard”.
Sorry…Don’t think we will be back. Way too many places to go around the Mills.

The good: the food is very good, the frozen custard is incredible. The employees are always friendly and professional.
The bad: the drive thru is so slow… Plan on being a while, even if you are the only car there.
The bottom line: great family dining at a reasonable price… Just save fuel and go inside.

Eh. Just, eh. Freddy’s is trying soooo hard to be Steak and Shake, from the 50’s motif and furniture, the black, white, and red color scheme, the nostalgia on the walls, and menu.
It’s counter service instead of being waited on by a server. Service speed wasn’t fast but not terrible. Its real short coming is the burger. I don’t need to be able to read through the party, meaning it doesn’t have to be so thin. It gets burned that way. Had two burgers and each was burned. They carry Pepsi products (vomit). It is clean but that may be due to its newness.
I will stick to Steak and Shake.

This was our first time trying this new burger joint in Concord Mills. We decided to take our lunch to go, because most of the tables were occupied. Short line, long wait, but they were busy so it wasn’t too bad. There was a woman clearing table, and she overheard me reading Unilocal reviews to my Wife. One of them mentioned the fry sauce, and the woman told us that it was similar to 1000 island dressing. I ordered a bacon & cheese double steakburger, as it was (mustard, pickles & onions). My Wife ordered a single steakburger plain with bacon. We split a fries and onion rings too. When we got home and opened the bag the onion rings were missing. I guess we should have eaten there. The burgers were ok, mine almost tasted like it had been pan fried a little too long. I didn’t care for the consistency of the burger either, Alina thought it was fine. The fries are really thin, and were good when they were hot. Because we got ours to go, they had cooled off by the time we got to them (after sampling a few in the car) and they weren’t very good anymore. Lunch for 2 (without beverages) was $ 17, kind of expensive for so-​so burgers.
Overall, we probably wouldn’t go back again. There are too many better choices in the area, including 5 Guys and Steak & Shake.

Great service and very clean. But the burgers are average and I didn’t care for the skinny fries — you don’t taste the potato. I may come back to try the custard.

My absolute fav place for burgers and fries. I love the thin patties (get a double or triple if you like thick burgers) and the skinny fries are the best fries anywhere! Love the seasoning and the fry sauce. Yum. Yum. Yum.

LOVE this place! The nostalgia is real! The 50’s-60’s tunes makes it a feel good place.
The service was friendly and fast.
I had the double burger California style combo which came with fries and a drink. The food was fresh– made to order. The burger was delicious. The burger was cooked perfectly, crispy on the edges from the flat top. It was almost like having bacon on my burger! Amazing!
I also ordered the Hawaiian concrete– custard with pineapples, strawberries, coconut and macadamia nuts all mixed up like a blizzard topped with whipped cream and a cherry on top!
Definitely worth giving a try.