Honda Of Concord

Don’t give them your phone number! They sell it to a survey company who will call you relentlessly. Reported calls to FTC and dealership to BBB.

There were pros and cons to my experience at Honda of Concord. I made an appointment with Chris Cook, well the day of appointment I was informed that it was Chris’s day off and someone else would be more than happy to assist me. The good news is I had the opportunity to meet with Robert Beasley. Robert was very patient and knowledgeable of the type of car that I was looking for and I would highly recommend Robert to anyone that is in the market for a car. The car buying process went smoothly however when it came time to talk about the financial aspect that’s when everything went downhill, I had already contacted my credit union to get approved for an auto loan prior to my appointment but of course the finance department wanted to get me what they called a better deal so they run my credit again! The so call better deal was a $ 6 difference and cost me six additional credit inquiries on my credit report; I was highly annoyed because an inquiry will stay on your credit report for two years.

Bought my car here and Rosalee and her team did an amazing job. We compared prices here and at Priority Honda. In the end, Honda of Concord won. She and her team had my car ready to go, paperwork all prepared and everything in place. We were driving away with my car in less than two hours. Absolutely ecstatic about my new car and our decision to buy here. Hopefully their service department can match my experience with the sales team!

Worst place ever. After three days of being given the run around, we finally came to an agreement on a car price and struck a deal. Upon being told the car would be delivered within 3 hours, I was excited and ready to pay cash. Disappointed to receive the news at 7 pm that the car was sold to someone else earlier in the afternoon. I don’t hear from the sales staff for a few hours only to find out that they sold he car a few hours after I agreed to buy it. No way to do business. So frustrating and just can’t trust these guys to follow through when they see a better deal. I’m utterly disappointed.

I purchased a new Honda CR-​V. It had recently been received into inventory (or so I was told). As it was late on a Sunday, and they wanted to make a sale, they never bothered to inspect this car before I drove it home. The next day I returned on another matter, and the new car inspection it should have received prior to sale was done. I am very disappointed in this experience and won’t be going back to this dealership. On the plus side, I absolutely got the internet price that they advertise for this car online. Don’t believe them if they tell you it cannot be done and that you have to pay for the $ 1,600 dealer options package, which at one time was discounted 50% and later removed entirely from the invoice. The price after the usual dance back and forth with the managers was $ 4,500 less than what they wanted me to pay before negotiations began, in part due to getting an extra $ 1,850 for my trade-​in. Window sticker price including dealer options – $ 29,275. My price was the internet price of $ 26,153. Yes, I did pay the outrageous $ 649 doc fee. Did they make money on the sale and could I have gotten a better deal – you bet. I have good credit and I am certain they made money on the interest rate of the loan. My advice is to do your homework before you buy a car and use truecar or edmunds to find out what others are paying for the same make and model. I should have used their internet salesperson and that was my mistake. It won’t happen again.

The folks at Honda of Concord are cream of the crop! The absolute best Honda dealership in the Charlotte area is Honda of Concord. They listen to the needs of their customers and provide superior customer service.

After realtively good service with Honda of Concord, they totally missed the boat on customer service from their body shop. Paint on my son’s 2010 Honda Civic was peeling; and they admitted a known defect and Honda would pay for. The big gotcha was that they wanted to keep the car for 10 days even though we scheduled a month in advance and would not give a rental car. Formal complaint lodged with Honda. Serious issues on responsiveness; and never could get the body shop manager to call back until the day it was scheduled, and was totally useless. I tried at least a a half dozen times to no avail and finally just scheduled with another shop and taking the financial hit

I went into this dealership thinking they’d be better than Scott Clark honda but not only were they only interested in commission but I was mislead and didn’t even receive a follow up call. when I submitted a survey online directly from honda, a representative from honda contacted me and I explained the situation and told them I was very unhappy with my service. She then told me that she would forward it to a manager and someone would contact me. It’s been 2months since I purchased this car and can’t get any support no one to answer questions. As a matter of fact even during the sale which was a red flag I was handed off to 3 people. When I finally was passed to I’m assuming the original sales rep he didn’t even remember me and had NO idea about what was going on and asked me about what color .I was lied to about capabilities, and now I’m stuck with a car and this dealership for the next 5 years. I would never recommend anyone to this place. It’s actually quite ironic that I received better treatment at a Hyundai dealership buying a Honda then a actually Honda dealership. Because of my experience with this company this will be my LAST Honda .
–from a disgruntled former loyal Honda fan

My friend was looking for a new Civic Si Coupe in Orange. He called many dealerships and Honda of Concord was the only one who had one. Unfortunately it’s 4 ½ hours from where we live and it was sold that weekend. Amazingly they were able to locate another Orange Si and get it within a week, that’s what earned them a 5-​star.
My friend was given a great price and he put down a deposit. We drove him down a week later. My friend did his homework so he already had a loan pre-​approved. We just went down started the paperwork and then did his test drive. Everything checked out so we went in to finance shortly. They pitched their paint protection and extended warranty but did so without too much pressure, and were polite when we declined.
Always take a friend, mine was so overjoyed there was no denying it. I wasn’t there to be a grump but to be a level head and make sure he didn’t forget anything. We were also prepared to drive back 4 ½ hours without the car if things weren’t right.
His salesman Chris was a great guy, and crammed his 6’3″ self in the back seat before I knew it so we had the front seats on the test drive. It was a relief that we had already talked to him on the phone as seeing the mob of salespeople at the entrance looks intimidating.

The service department customer service lacks severely. I was treated poorly on many different occasions. I leased my car, and after my three year lease was up, I gave it back. Before I drove the car off the lot, I noticed scratches on the hood. My salesman assured me they’d be fixed. I brought it back on three separate occasions in which they were never fixed. On the final occasion, one of the body guys came out to see which scratches I was talking about. When I showed him, he literally rolled his eyes at me!!! I will never deal with Honda of Concord again. I’ve been to various other Hendrick dealerships and have never been treated so poorly as this one. In fact, I got rid of my Honda and went to Hendrick’s BMW dealership in Charlotte and had a wonderful experience purchasing my BMW. Honda of Concord really needs to work on their customer service.

I am so disappointed. I would REALLY like to patronize Honda of Concord, because it is convenient to where I work and live, however it seems as if they don’t want me as a customer. After having my van serviced in early November, I requested they order a replacement part (back windshield wiper). I was told I’d be called later that week to schedule the return visit, and was never called. I called the following week, and never received a return phone call. I on-​line chatted with them and was «assured» someone from service would return my inquiry. I never received a return phone call.
Very strange they would let business slip like that, I guess they didn’t like the looks of me…

Terrible service department with even worse customer service! Considering they do not take service drive ins without a scheduled appointment, you would think the appointment time would matter! Not so much with Honda of Concord. As I found out today, my 0800am appointment time only means «they will work the car in within an hour»!!! And this is just for a scheduled maintenance oil change/​tire rotation.
To make things worse, I had to wait over an hour to finally meet with someone in finance (Richard McDonald) to cancel my maintenance plan and get a refund. And to top that off, they hit me with a $ 50.00 cancellation charge that «could not be waived»!
I’d rather take my car to the local oil shop than deal with this place ever again! Customers beware!

My 2010 VW Jetta was not living up to my standards, so I wanted to see what my options were. I checked out Honda’s website & saw what greatness there was in Accords & Civics. I’ve had several Accords before, but this was back in the 90s.
Leland Thompson, sales manager, & Perry Flythe, salesman, were fantastic to work with. They listened to my concerns & wants & they were able to put me in a brand new 2014 Honda Accord EX-​L. It has all the features I wanted & they were able to lower my car payment, by a few dollars. Hey, a few dollars is a few dollars!
Perry was very knowledgeable about the Honda line of cars. He was very patient, as well.
While it took a bit for detailing, the dealership was busy that day with sales, so I wasn’t too bothered by this. Free popcorn, water & Wi-​Fi kept me content while waiting.
Very pleased with my car buying experience!

Went here because I needed a oil change on my Honda Civic since I was out of town. Had good service, but a long wait (1 ½ hours) and that was with an appointment (afternoon). I’d imagine you’d be waiting a while if you get your car serviced at any other time than the early morning. Who knows how long it would take if you’re a walk-​in. Four stars if it wasn’t for the wait.

I’m always extremely satisfied with the customer service and workmanship at honda of concord. When I call and schedule an appointment they are always very good about squeezing me in when it works with my schedule. They do a nice job keeping you informed throughout the process as well.
Are they cheap? No. But you get what you pay for. You get the piece of mind knowing that you car was fixed or serviced right the first time. They back their work up with a 12 month 12,000 mile warranty on all parts they install.

Overpriced parts. They wanted full retail for parts splash guards ($ 112) when they’re available online from college hills honda for $ 69. I can pay overnight shipping and still save money.

Was mailed a coupon but wasn’t able to use it because I needed to test drive a car! NOWHERE ON THE COUPON DID IT SAY I HAD TO TEST DRIVE ANYTHING!!! I’ve had several problems at honda, but $ 9,99 coupons for oil changes are tough to beat! Anyways, needless to say, I chose to walk out, then dispute it.

I bought my Accord here in 2007, and havn’t had any issues with my car, the service department, or the pricing.
I know, I know, don’t take your car to the dealer for simple maintainance. At least that’s the popular belief amongst many in my circle. Unfazed, I’ve taken my Accord here for everything from minor oil changes to extensive break-​work. I’ve looked, and been other places, but when you factor in service, price, clean, friendly atmosphere, professionalism and quality of work, Honda of Concord is up to par in all areas.
There’s nothing not to like about Honda of Concord.

I’m so sad to see such low reviews. I think you have to have a firm hand when you go here. They DO like to give laundry lists of repairs that are suggested. I always ask them to to do specific things and if there is an additional repair to work up a price for me and then let me decide on it.
As far as sales, we have been going here for years and have bought tons of vehicles. The accords we have bought from there are still running great and have several hundred thousand miles on them.
Some advice that I could give is to look over anything before you sign it, you don’t get talked into things when you are vigilant about your decisions. Also, just because they suggest a repair doesn’t contract you to get that repair, chill out and write your review based on the service, not potential services.
The service manager here is super great! They always take care of me.

My experiences here:
I was told I needed a new battery for my late model Honda, at a cost of over $ 120. The service person went on to say I might have noticed that my car had been having problems starting.
A few weeks later, I had the battery tested at another Honda dealership and I was told my battery was fine. And no, I had not experienced any problems at all with my car starting.
After I got my windshield repaired at Honda of Concord, I asked about the warranty. I was shocked to be told that the dealership did NOT warranty the repair but if I had any problems with it, they would «work with me».
Thankfully I have not have had any problems with my windshield.
Shame on me for expecting a reputable dealership to warranty ALL their work and for not asking about the warranty BEFORE I got the work done.
I have had a few other negative experiences at Honda of Concord that I will not detail.
Needless to say, these experiences have eroded my confidence in being able to receive fair and quality assessments and service for my vehicle at Honda of Concord.