Horizon

I have been going to Horizon for a few years now. I recently had a not so good experience turned into a fabulous experience by the manager Leanna at Horizon. I brought my Irritrol timer remote in for repair. They sent it out to the company for that repair. After not hearing back for a while, I called and it appears as though Irritrol lost my remote. Leanna stepped in and made everything more than right, comping me a new remote. I’m not a professional landscaper nor do I have a big account there. Just a local homeowner who tinkers with his own sprinklers and landscaping. I won’t be looking for another place anytime soon. Thank you.

I use Shindaiwa, Echo and Exmark commercial grade landscape equipment. Most of my purchases come from Horizon. They always give me a good deal. And even loaned me 2 loaner models before purchase just to test out. Would do business again with them.

I have had great experience in finding good quality lighting and irrigation supplies at Horizon. I found them competitive with many web-​based services, especially for lighting. They also have a decent inventory.
However, I recently drove 45 minutes from Berkeley to their Concord store to buy materials for a new lighting & irrigation system. Despite three employees (all talking among themselves) and no one else in the store I was told they were too busy to help. A woman at the counter initially told me she would be with me momentarily and after waiting 15 minutes she was entering data into their system and would be with me in 10 – 15 minutes.
Their attention to customer service is among the worst I have ever encountered. I ended up going back to Berkeley and buying the supplies at the Urban Farmer (despite being more expensive and not having all of the items in stock).
Oh well, I should have realized my previous experience with Horizon was too good to be true…

I’m a contractor and have done business with this company and the company before Horizon bought it for almost 20 years. It used to have pretty good customer service but in the last 2 weeks I called them twice and visited the store twice. I had a few quick questions but when the phone system switched me to the sales counter it just range and range, never answered. Today I went down to shop for herbicide and at 2:00 in the afternoon they had only 1 guy serving customers. None of the products I looked at had prices marked on them making comparisons impossible. I asked the ONE guy how much an item was and he said he could help me in just a bit… I’d been conspicuously standing around for about 10 minutes along with about 4 other dudes that looked as frustrated as I was. After finishing up with his customer he barked the price of the item at me with obvious attitude. I told him there were lots of places I could spend my money and that I wouldn’t be back and walked out, one of the other customers follow me as well. While I am a big fan of spending my money locally, I went to my computer, got the info I was looking for and bought the product I had asked about on-​line for about a 30% savings. Horizon, at a minimum you lost 1 dedicated long term customer.