Reddi Rooter

Price was reasonable compared to the other competitor. Timing was good. The service resolved my main line problem. I was advised as a homeowner what to do and when to do it in regard to my sewer line in line with the maintenance schedule. One minus is the evening is that I had to leave my number so that I could get a call back a few minutes later. Happened twice.

This company has consistently given me 5 star service over the years. They do a fabulous job and never give up no matter how difficult the problem may be. Derek is an amazing employee who is thorough, knowledgeable and great with any problem you throw at him. I can’t say enough good things about this company. I have a large property with difficult plumbing and they always, always provide wonderful service.

Christmas dinner resulted in a clogged drain. I called the next morning and was able to get an 11 – 1 window. Chuck arrived at 12:30. He was very thorough and professional. Diagnosed the clog was directly under the sink. When trying to repair the clog, the plumbing basically disintegrated and needed to be completely replaced. Chuck also fixed my leaking faucet which had been bugging me forever. He was done in one hour and the price was reasonable. I am totally satisfied with the quality of the plumbing service I received from Chuck and Reddi Rooter. I would highly recommend.

You get what you pay for. Dan did everything we asked of him and way more. He treats your home like it’s his own. I will never use another company for my plumbing needs. Thanks Dan.

I called 13 other plumbers on here Friday night. Only one other got back to me, but wanted to charge $ 59 just to show up, during a 4 hour window.
Reddi Rooter gave me an hour window. He called right when they said he would, and showed up 15 minutes later. Cleared my problem up in just a few minutes. It cost right around $ 140 to unclog my kitchen sink, which is right where I was expecting (actually, it was a bit cheaper than I was expecting).
I think the only faster or cheaper alternative would be for me to have the snake and clear it myself, and I’m not that handy.

We have several rental homes and we always call Reddi Rooter for our plumbing repairs. Their rates are fair and we highly recommend that you give them a try.

I had used this service for a number of years, but never again. The last time the plumber was here we had a leak in the garage. He asked me what I wanted him to do about it. When I asked him to fix the leak, he was not happy.
Today I discovered a leak under the cement. The same plumber showed up, 30 min late, took one look at the leak and told me to call him back when I had the cement removed.
The negativity made me decide to find another repair service.
So now I am calling around to find a qualified plumber who does the job, not make excused.

This is the place to go for your local concord plumbing needs and drain cleaning. Ask for Chuck. Last time he cleaned the drain, he ran the machine twice through to make sure it was clear. A friend tried to fix a leaking bathroom connection with no success. At 3:00 pm, I called Reddi Rooter and Chuck came out within an hour. Chuck fixed the problem in less than 1 hour at a reasonable price as can be for professional plumbers. They give a 10% discount for folks over 55 and for Angie’s list members. These are the best plumbers and they are local in Concord and respond fast.

We’ve used Reddi Rooter probably 3 or 4 times over the last 10 years to snake our sewer line. The receptionist/​dispatcher is always pleasant and professional. To the best of my recollection, they’ve never shown up late. Today I was told they would be there in «about an hour» and the plumber arrived in just under 40 minutes. All he asked for was the location of the sewer cap and an electrical outlet for the snake. Job was done in about 30 minutes. No muss, no fuss. He even cleaned up the bit of sewage which had spilled out from the sewer cap. I have no complaints and I’ll keep using them. I didn’t even know until today they are a family owned business. I figured they were a chain until the plumber told me otherwise. It’s nice to do business with a family owned operation. Are there prices reasonable? I honestly don’t know, as I’ve never called around to compare. Their charge today was $ 153. When the sewer line starts backing up into the house, there’s not a lot of time for comparison shopping!

I have been using their plumbing services for years, I find them prompt, professional, always stay within quoted price, and clean up after themselves. I recommend highly.

I hate to give any business 1-​star, but I couldn’t justify anything better. I had a clogged sewer line and several neighbors all recommended a local guy named «John». I called «John», but he said he’s not doing roof clean-​outs anymore and recommended Reddi Rooter. Given how highly-​recommended «John» came, I figured Reddi Rooter must be pretty good.
I called and the receptionist was really nice. My clogged line wasn’t an emergency (it drained slowly), so I scheduled the job for a few days later. Because they would have to use the clean-​out line on the roof, the job would require two guys (OSHA rules) and cost an extra, one-​time fee. There would be an extra fee for snaking more than 100 ft, if needed. Despite having two guys on the job, I would be charged an hourly rate for just one guy. I was also told these things rarely take more than 1 hour.
On the day of the job, one plumber showed up ~30 minutes late and said his co-​worker had called out sick so they wouldn’t be able to do the job today. He then spent the next 30-​minutes looking for a ground-​based sewer clean-​out after already having told them one doesn’t exist. (The lack of shoe covers noted by another Unilocaler was also part of our experience.) We re-​scheduled for the late-​afternoon the next day.
The team of two plumbers arrived for the job the next day, 45 minutes late. They did their job and the line was cleared… for 10 minutes. As they were loading their equipment into their trucks I told them the line is clogged again. They went back to work and cleaned it out. All in all, this took about 1 hour and 45 minutes.
After they packed up and were ready to leave, one plumber tells me that because the job was more challenging than they had anticipated, they were going to change how they would bill me. Rather than the previous, over-​the-​phone quote I received (hourly rate for 1 plumber, extra fee for going up on the roof, etc), they were going to bill me at their time-​and-​material rate. This meant I was paying for each plumber’s time that was onsite. It was explained to me that this was in part b/​c one of the plumbers still had three other jobs to do and I had to compensate him for the time he spent at my house. The total bill (which, by the way, was not even itemized — just shows a total dollar figure) ended up being more expensive than what one would’ve expected based on the initial quote I was provided over the phone.
After speaking with some neighbors who felt I had been treated less than fair, they encouraged me to call the owner of the business. So a few days later I did so. The nice receptionist said she’d have the owner call me back. A few hours later, I received a call from the owner. I happened to be at the airport about to board a plane, but I explained most of my experience with her and it was clear that she was becoming defensive. To be clear, my issue wasn’t necessarily the cost of the job, rather the fact that after the job was done, they told me they were going to bill me by a completely different method than the one they explained to me when I made the decision to use them, and that this new method was less favorable.
During the conversation, the owner asked if she could call me back. I told her I was about to board a plane, so she asked me to call he back when I was free. I told her her that her number came up as «unknown» on my phone, so I asked her to send me a text with a direct number where I could reach her. It’s been five days since my conversation with the owner and I have still not heard from her, and I don’t expect to either.
Again, I feel bad giving a family-​owned business 1-​star. I feel especially bad given they don’t have many reviews and those they do have are not endearing. However after my experience with the owner I’ve come to realize that the challenges I experienced with Reddi Rooter are indicative of the business’s culture, which is disappointing and hence the rationalization for the single star. I proactively choose local, family-​owned business when I am looking for similar services because I want to support my community, but this hasn’t been a fond one. I hope that others are able to learn from my experience.

Reddi Rooter came by to clean out a clogged shower. The technician came out, spent 5 minutes cleaning out the catcher in the shower drain then charged over $ 100 for the job. He refused to snake the shower drain and a few weeks later the problem reoccurred. I would recommend using another company like CC Sewer and Drain or anyone else if possible.
The receptionist was good and the technician came out quickly hence the 2 star rating. However the were unable to fix a problem that reoccurred shortly after they «fixed it».

I called Reddi Rooter to fix a clogged sink. They were very quick to come out which was a plus (especially since another plumber I contacted more than 3 times NEVER called back). The service call was on the pricey side. (For the price they charged, I would have expected at least shoe covers for the repair guy. Just saying.)
There also seemed to be a little bit of lack of communication between the repair guy and whoever dispatched him. Once he was finished with the job, he asked what I’d been quoted over the phone. I guess he wasn’t told?
There’s a coupon you can print out from the website that can help bring the price down a little bit. Overall a good experience, especially if you need service quickly.