Things Remembered

Came in for a gift for my parents 25^th anniversary. Found a very nice clock with frame and I decided to engrave it. Took about an hour and it was really nice! Service was great and fast. Very helpful staff in choosing the designs!

I had a great experience working with Kate and Jackie today. Not only did they provide excellent customer service, but Jackie engraved a beautiful picture frame for me. I highly recommend Things Remembered, and I will definitely return! Thank you!

Although the item I purchased was exactly what I was looking for… my review is based on the customer service experience I had today June 2, 2015. I came in looking for a graduation gift for my sister. I walked around the store two times looking at the different options. Two times. Finally I decided on what I wanted to purchase BUT instead of having the employees come and help me the customer out. I had to approach them and ask for help. After I asked to see if I could purchace the item the employee quickly found it in their storage and begins to walk to the register (didn’t ask me if any engraving was desired) again I had to mention it to her. Finally after the engraving form was filled out we ended up at the register for payment. this was when the employee received a phone call. from the sound of the conversation it was not a customer because it sounded to me like they were discussing percentages for a contest or something. This phone call was going on all while I was put on hold in order for her to conversate. If that was me. «Hello, Thank you for calling Things remembered. can you please hold?» Is the way I would have answered the phone call. Whoever employee #2327 is… PLEASE work on your customer service skills please. Don’t say to another employee in front of a customer «Oh, I guess I should be taking my lunch soon huh»

We came here for the first time in years.
Took my daughter he to get a gift for her friends sweet 16. We started looking around getting some ideas and were greeted by Kai. She was a little busy with another customer, but did very well assisting us both at the same time.
We needed engraving which was done while we shopped.
They seem to have a nice selection of unique and personalized gift ideas.
Thank you Kai for your great customer service!

I had a pretty good experience here! Nice, clean store and organized by category/​occasion.
The worker was very helpful. There was a frame I was hoping to purchase (as well as someone else who happened to grab it before I could), that ended up being the last one they had in stock, so she helped me find the closest store that might have one available.
Engraving is $ 11 for the first two words and $ 3 per word for any additional words. It takes about an hour to finish. And they provide different script options.
I think I’ll start engraving stuff more often: D lol

I thought my experience here was lovely the staff was very nice and helpful and they did a beautiful job on a going away gift for a boss that is going to be deeply missed by all of us who have the pleasure to work with him. I found the store to be clean and had a good selection of things to engrave. What I liked most is my gift was ready to go the same day and they let my adorable dog on the store.

I’m not sure why this place only has 2 stars. I came in on a Sunday afternoon to purchase a baptism gift for my nephew. I chose the cross box with the rosary inside. I got it engraved and the total came out to be $ 67. Originally they said it wouldn’t be done until the next day but I can call before they close to check in. I did just that and was able to pick up my order by 6pm!
The engraving came out flawless and I was extra happy that it was done on the same day. The service was ok yet still efficient.
Things Remembered is a great place for personalized gifts. They have a wide selection for different occasions, gender, and age.

Giselle (name spelling?) was the sweetest and most helpful throughout my whole experience! They were out of an item I wanted so she drove to the Pleasanton store after she got off in order to get the items I wanted and have them engraved by that same evening! She was simply wonderful to work with and went WAY out of her way to make my experience complete and enjoyable!

Oh my, I have not read the other reviews but seems like nobody quite had the same wonderful experience I had.
Let me start front entering the store:
Greeted promptly and offered help with making my choices on what to buy which was a birthday gift. I was in a bit of a bind as the person I was shopping for has everything and well I had no idea what to get.
The young lady walked me through the entire store and made a suggestion at every corner but nothing was really catching my eye. So she let me look around on my own a bit and I finally found it.
Funny thing I ended up wanting the same thing she suggested to me when I first walked into the store, LoL. Quickly she had me fill out an order form. I had to urgently use the restroom and she could completely understand and moved as quickly as she could.
I came back after relieving myself and within 15 mins (a total of approx 30 mins) my order was complete.
My only reason for not giving a 5^th star: It is always an awkward temperature in that store and all Things Remembered stores I have been in.

I just wanted to express my frustration with the location at Sun Valley Mall in Concord, CA. I took my daughter to the mall for her birthday so she could choose whatever gift she wanted. She turned 13. Of all the stores we went in and out of, the item that made her smile the most was a iPhone 4 case with pink crystals on the back. She thought it was great, even greater with her name engraved on it. So we pull the iPhone 4 case from the shelf, and we kindly asked for assistance. A gentleman initially assisted us, who was condescending and rude. Upon inspecting the case my daughter noticed the center heart symbol was off-​center. The gentleman stated that it was just a floor sample and he would get us a new one. He then handed us off to another person and we proceeded to finalize the sale. First, I didn’t appreciate the pushiness of this sales rep, who implied to my daughter what font she should choose and the color fill she should get. Additionally, had I been made aware that the «fill» was an additional charge, I probably would have passed because you can’t even see it in the font she chose. I assume that they probably either are commission based or received a bonus for «up-​selling» products, but since it was my daughter’s birthday, I didn’t want to ruin it for her and make a fuss. She rang us up and we agreed on a pick-​up time. We took my daughter to dinner, and afterwards my wife picked up the case while I took the rest of the family home. Keep in mind, we don’t live close to Concord, but my daughter’s favorite restaurant is in Walnut Creek, the next city over. After dinner, my wife picked up the case, did some shopping, and came home. My daughter, super excited to see her new case, ran to the garage to get the case. Unfortunately, upon opening the box, excitement turned to sadness when she noticed it was an iPhone 5 case, not the «4» case we showed the 1^st person who assisted us. Again, we don’t live remotely close to Concord, so the earliest we could make a trip back to Concord was the following Week. If you know children, that wasn’t soon enough, but eventually she understood.
On our subsequent trip to return the product, the reps are all excited to help you, up until you tell them you returning something. The rep that assisted seemed disgusted, as if it was our fault that we received the wrong case. It was to the point she made my daughter take her existing phone case off her phone and to make sure the new case fit. We know our phones, and we knew what we had in our hands on our first visit, an iPhone 4 case! The initial gentleman who helped us the week before pulled the wrong product. In fact, we never saw the subsequent case he retrieved as they we completing our order. We received no apologies for mistakenly giving us the wrong case, it was eerily quiet, not even a peep. She simply pulled a new cased, handed it to another representative who engraved it, and sent us along. Additionally, my daughter chose the font SHE wanted, not the one that was pushed upon us the 1^st time. I didn’t notice, but I don’t even think the «color fill» is in the new engraving since the new font probably doesn’t have room for it. Something I paid for.
In closing, I hope all their stores aren’t run this way. I make occasional purchases at Things Remembered 2 – 3 times a year, and have always been satisfied with the service received up until now. Admittedly, it probably would have been cheaper for me to order the case online and lose the $ 45 I spent on the first case if you take into account the time and gas I used to drive back to Concord. As a retail sales establishment that probably relies on repeat business, this is not how you treat customers.

I think the items here are great for a special occasion, but they are expensive. My husband and I went to get something engraved for my Dad’s birthday, and they said would be done at 11:00 am. We were there promptly just to find they hadn’t even started on it. They put it in immediately and the item was done about 45 minutes later, but it still through us off schedule. A so-​so experience.

I brought in a few glasses to engrave for the wedding party. I was told they charge $ 18 per engraving and after bringing the glasses to the store, they told me it would cost over $ 27 per engraving, nor would they honor the price they gave me earlier. After getting over the price increase, I later found out they charge more to have the engraving colored.. .. . I bought each glass for $ 15/​ea., so now I would be paying more for engraving than the glass itself. I asked about the size of the engraving and found out I could only get an area approx 2“x1.5″, which didn’t work for what I wanted to engrave, so i ended up leaving. I guess this place would be fine if you can get over the price and only stick to engraving one’s initials.

I had to come in the day after I got engraving done because the work was so shoddy. I came in the afternoon before to get engraving done for a father’s day gift. The girl told me to come back around 8:30 PM to pick it up. I came a little after 8:30PM and waited a few minutes before talking to someone about the pick up. As soon as I opened the box to look, the girl who helped me from earlier turned off the lights and basically raced me to the exit. They close at 9:00PM but it was about 8:45 at this point.
The other girls in there were nice. They helped me the day after, but the white chick with the glasses is a bitch. She’s probably the manager, if I were the owner of Things Remembered I would fire her. She’s making the only Things Remembered store in this area look like shit.
She might have been having a bad day but after reading these reviews on here it just backs up my claim that she is probably the main cause of the negativity. Get rid of her and you’d have a nice store.

You have got to be kidding me. Terrible customer service and ill never return.
The details:
My boyfriend gave me a gift from here.
Upon closer inspection, I noticed a typo /​grammatical error. Note: I had to practically use a magnifying glass to read the text because it was so ridiculously small.
Cheap engraving, that clearly had no thought put in to it.
We returned to the store to

This is a «IF I COULD GIVE IT A ZERO STAR, I WOULD» review.
The one star reviews for this place are well earned. And if I had Unilocaled it before walking in I would not have even bothered but they got me on an impulse buy. It is too bad the store only seems interested in impulse, single-​time purchasers as I could see this kind of store being a good place to get gifts for people on various occasions and holidays.
After I ordered in the mall today (remember, impulse buy for my graduating daughter) and started thinking about my experience I realized I did not like my experience in there, which I describe below. I went home to check if Things Remembered had an online store and started to really not like my in-​store experience.
My item they engraved turned out ok, although the engraving has these little dots all in it… I was told the color fill in. WTF? Of course, there is a story about this color fill in (silver on silver… what the hell are they talking about?).
Finding out I could have ordered it online and picked it up at Hilltop (which is on my way home from work) for $ 6 less pissed me off especially after asking three times (at least) for a written price list of how much it costs to engrave. There is not one. Yet when he wanted to know if I wanted to engrave an icon on it there magically was a book. I questioned why they did not let me just see that «oh the pricing is way out of date» is what I was told. Well, then how about you print one up off your website!!! Everything is «packaged priced» for engraving at this store. Yes, package my ass to make your sales numbers! Having me pay $ 6 for a fill-​in (this charge appeared separately on my receipt yet when I asked about it, I was told it was required as part of the package) is just plain bull. Why would I filled in silver on a silver item? If you engrave on it it should look silver. Why would it not? If you cannot adjust your engraver so it does not hit base metal then either your machinery is horrible or your products are inferior; or both!
They also lost a sale of another item by not explaining to me engraving charges. Perhaps I would have purchased it if I knew it was $ 3 a word. Maybe I could have engraved less. Perhaps if I was given a choice of the $ 6 fill, the price would have come down to a point that was comfortable. If I had gone online and picked it up at Hilltop, I would have been given this information.
In addition, there was no explanation of their rewards programs, thus costing me a future $ 4 discount ($ 10 earned for every $ 100 spent). Nor did they try to up-​sale me the $ 10 box special (priced much lower than retail with a purchase of another item… or free if one purchased jewelry) which I could have gotten engraved with her name. Here they say one word is $ 20. Online ordering with pickup at Hilltop, I could have walked out with that box with her name on it for $ 16.
In case you are wondering if someone new was helping me, it was the manger of the store. I guess the owners (is this a franchise?) did not take those customer service classes and instill them in their store. To not have written information about engraving makes the whole process feel like being in a used car sales lot. I most certainly won’t be back and will be giving a call to headquarters after the weekend to complain.

Very bad management and customer service. I was basically profiled and turned away from today. As soon as I entered it was nothing but attitude. Sad for such a great store with great product just bad workers.

I went in for a simple engraving on a plaque. There were very limited options and all the products felt cheap. The girl helping me was salty and refused to give me straight answers to my questions so I left. It was like she was against me purchasing something.
I ended up at Aardvark Laser Engraving in Oakland. They did it for half the price, with a laser so it’s way cleaner and I got to use my own artwork.
Shame on me for going to a mall chain for anything that I can get locally.

I ordered cross box for a Baptismal gift about a week ago. I was going to order it online, but I needed it pretty quickly so I called the order into the store. The person on the phone was nice and helped me with the order which is worth the one star. It all went downhill from there. When we got to the store the product was the same one we had seen online. I looked at the engaving and noticed the font was not the one we had asked for and there were several scratches across the plate and writing. I pointed it out to the clerk and they said they could fix it. They fixed the font and re-​engraved it. It looked great. My husband paid while I took care of our cranky baby. I would have been very happy had I not noticed several additional charges that I was not told about.
$ 5.00 for a reward membership card that I was told was free to sign up.
$ 6.00 for add color fill. I have no idea what this charge was for. It was a silver plate with a simple engraving.
$ 3.00 for a scroll which I was told was included in the engraving charge.
15 dollars more than what I was told on the phone
I should have looked at the recipt in the store but I had already waited 15 minutes for them to fix the engraving and I had a hungry/​sleepy/​cranky 6 month old. I will not return there or recommend anyone else to go there. I plan to call them and ask about the charges. I will update if they agree to remove the additional charges.

One hit wonder! I came for a personalized graduation gift. The first person that greeted me was of minimal help then quickly left — where I do not know just vanished. I found a nice quality pen and took it to the counter and waited patiently for someone to help me — looking around nobody working there seemed busy so WTF. (sorry) The next person that helped me explained the process — then proceeded to give me a form the immediately left — I filled out their form/​paid (the only thing that went fast here was taking payment) then left to return the next day to pickup my engraved pen.
The next day I returned with receipt in hand and went to the counter — two people behind the counter did not acknowledge me at all then finally one of them looked up and told someone else to help me.
Bottom line: the products are overpriced, the engraving is Ok however again their cost is a bit more.
Owning my own business I would never think of neglecting a customer especially since we now have so many options to purchase similar products at other brick and mortar stores or on line
I will not be back because of the poor service and over priced products.

My mom and I went there to buy a 21^st birthday present for my nephew. She purchased one of their silver i.d. bracelets and had it engraved. When we went to pick it up the lettering on the bracelet was so tiny that you would actually need a magnifying glass to read what it says. But of course she had already purchased it & had it engraved so she had to accept it.
I would not recommend this store for engraving anything.
I don’t know about the products we purchased… I’m hoping that they hold up!