Kroger

Edit — I had forgotten all about my previous review until I checked in again. I do want to say that the store manager did her best to make things right when she heard about my experience and was extremely apologetic. I’ve since been back to this store numerous times and I’m always very pleased with each experience since the incident below. I’ve even noticed cashiers are available a little later than what they used to be which is excellent and I’m very appreciative of that.
So I head out to Kroger to start my weekly grocery shopping and as I stroll up to the front to purchase my items, I see they only have the self scan. Usually I don’t mind if I only have a couple things, but I had an overflowing buggy. Luckily no one else was at the scanners but as I started to scan everything, that’s when everyone wanted to be checked out and the line started to get backed up. Irritated that 1) these stupid things are replacing jobs people need 2) I’m not being paid to do this job, I buy from the store and they ensure the purchase of it is handled properly. I already put in my 40 hour work week 3) I’m unintentionally irritating other people by taking so long. So I finish and pay. I ask the self check out person to speak with a manager to express my opinion for the need of an actual cashier for larger purchase like mine. I was told there wasn’t one and he asked what the problem was. I tried to tell him and he kept interrupting me, saying if I didn’t want to scan my groceries that I should have asked him to do it. I kept telling him I shouldn’t have to ask someone to check out my purchases and that I wasn’t upset at him and that’s why I wanted a manager. He decides to keep arguing with me and said that I can speak to a manager if I wanted to, but they wouldn’t care because they get the same complaint every night. Oh? They don’t care about their customers concerns? I immediately said to get his supervisor because I wanted to return my purchase. He tries to tell me I can’t because the customer service center was closed. I insisted again about getting his supervisor so he pages her. I told her what happened and she ripped into him in front of me and about 5 other people then proceeded to return my $ 200 purchase. It’s a shame because I really liked this location. 2 hours of my time down the crapper. Looks like HEB only for me.

Kroger’s has taken a stance on no GMO Foods!

Now this is a nice Kroger. It’s as nice if not nicer than the ones in Houston that I’m use to. It totally puts the one in Huntsville to shame. I’m not willing to drive 30 mins just to go to Kroger, but if I’m passing through again I’ll probably stop here. They also have cheap (ish) gas, and I agree with Tom N. about it feeling safe due to the good lighting. Just wish they wouldn’t close one of the two entrances so early (9pm).

Kroger here in this northern part of Conroe is large with a good variety of vegetables, meat, and other goods. Opens late if you need to grab something at night. Feels safe and secure here. My daughter loves this supermarket b/​c they also have kiddie shopping carts perfect for any kid between ages of 3 – 10 to play with (and to shop with). One time I found some rare Hot Wheels car here (many vintage Datsun cars not available here).