The UPS Store

I recently stopped in this location to have a service performed. When I entered at 8:30 am, there was one other customer who the owner was having a friendly «chat» with about visits to his homeland of India. Mind you, they were not in the middle of any business transaction as the owner pulled out his cell phone to show the customer pictures of Mumbai. I was never once acknowledged (there wasn’t anybody else in the store) or even provided a friendly «be right with you». The two men carried on for an additional five minutes looking at family photos and discussing the various locations in India that were visited.
It’s obvious that the owner is «independently wealthy» and does not need the few measly dollars that would be provided by me today. The sad part is, the services that I needed performed I could have (and ultimately did) receive for free from another institution. I stopped her for convenience. Boy was that a mistake…
I will continue going out of my way to patronize other companies that have a strong desire to interact with their customers.

The worst customer service I have ever received. Been here multiple times and it has consistently been a terrible experience.

I needed 2 documents — each with 2 signatures — notarized to sign my kids up for school next year. I came to this UPS store and they charged me $ 12! $ 3 per signature, I guess. It took the guy (owner, I think) about 30 seconds, all told and it felt like the biggest rip off I have ever had to endure.

This is the worst UPS store I’ve ever been to. My first experience here was for scanning documents. Not only do they charge you a crazy amount to scan, but they charge you to rent their computer to save the files.
I have also gone here numberous times to send envelopes regular mail. They are sturdy envelopes that the UPS store in Dunwoody charges about $ 4.50 to send USPS. I have been charged between $ 5 — $ 6+ for this same package, each time it’s a different price. I have brought this up to the owner/​manager twice and he says its because it’s a different weight. Nope. Each time I send these they are the exact same weight and envelope. I have seen him code it differently. Sometimes as a parcal, sometimes as a envelope. Which is why it comes out different each time. I feel as though the owner isnt being honest with me and it’s really turned me off. The second time I brought this up I told him exactly what he charged me the time before (which at that time he told me to remember the price as he assured me it would be the same the next time… which was $ 5.60). He rung me out for $ 6.70 and I told him this. He told me I need to come back with my reciept showing it was $ 5.60 and he would refund me the difference. Um, excuse me?! I am not making a trip here for $ 1.10, but the point of the matter is the prices make NO sense!
Even though I live right near this location, I will go out of my way not to do business here anymore.
Also they are not very nice at this location. I recommend another UPS store or Fedex Office down the street!