Robertson Pools

It took 6 months to finish the pool (December 2014 to May 2015)!!!
I caused some of the delay due to changing the deck plan & adding an outdoor kitchen, but that was 2 – 3 weeks.
Since May, I have reviewed the punch list of the items that need to still be worked with the construction manager on several occasions. To no avail!!! No work has been done on the list of open items — VERY Disappointed. I have left voice messages with several people, and sent emails without any response.
In addition, there were subcontractors for the patio cover & the re sod of the yard.
No response from Platinum Fence (Justin) for the patio cover.
No real response from Allstate Landscape who replaced the sod (JD was the contact there) — I even paid extra for Zoysia — it is FULL of weeds & clover, and has been since the first month, no responses, except, let me check & get back to you.
My family is enjoying the pool, but it along with the items we purchased with it are not fully complete or what I paid for. Please come fix what you need to do!
As another person posted, the techs that do come out to work on equiment are nice, informative, and take the time to do things right, unlike the construction part of the business.

We contracted Robertson Pools to remodel our pool and backyard. The project started in ⁸⁄₂₀₁₄ and was supposed to last 6 weeks. Seven months later they are nearly complete.
The project has been rife with lack of management of incompetent workers. They destroyed a 6’x4’ window in our living room that took them a week to replace. The replacement solar shade came months later. The reason the window was destroyed was, because they were taking down a column to repair part of our patio that shouldn’t have been demolished. While we were waiting for the replacement window they showed up to seal our hole in our house with pegboard.
Also, their contract is written so as they get payment before starting each phase and leave the customer with no leverage at the end of the job to get it completed correctly. All along the way they have their hand out for the next payment in the schedule before they even finish the phase they are on.
They had to be watched carefully, because there were many items they had to re-​do either because they didn’t follow the plan or simply installed it incorrectly.
At the near end of the project our newly formed deck has a 10 foot long crack in it that they have told us is not a warranty matter. They are basically saying that they don’t have to provide quality work.
I could not recommend them to anyone.

I buy my chemicals here, and the pool techs are awesome. Very pleasant to speak with and very informative about keeping up with your pool. I have had service on my pool as well and always been pleased