Broward Moving And Storage

Unfortunately not a positive experience. My 88 yr old aunt was moving from her 12^th floor 1 bedroom condo in Hallandale Beach Fl to Pacifica Forest Trace an independent living facility about 20 miles away in Lauderhill, Fl. Pacifica Forest Trace requires any movers coming onto their property to have fairly substantial insurance. I contacted a mover I was referred to and he said, he knows Pacifica Forest Trace and does not carry the amount of insurance they require. This facility referred us to 3 movers. We contracted with Broward Movers. My aunt liked Joe the owner who came over to give her the estimate. In the process of moving, a 9×12 hand made Persian rug valued at around $ 15,000 disappeared. The story I got from Joe: while loading items onto the elevator when their backs were turned to get more items to load, the elevator door shut and took off with the contents-​and the rug. When they retrieved the elevator the rug was gone. This seems a bit suspicious. This building is filled with elderly people using canes & walkers. And this 9X12 rug was very heavy. It seems very odd for this rug to disappear off the elevator in minutes. In the elevator at the same time was a smaller 5×7 very light easy to carry away inexpensive area rug that did not disappear. They made no mention of the missing rug till my aunt questioned them when her stuff was delivered to her new apartment and there was no rug. They kind of glossed over it and said, it was missing. And that was pretty much all they said to her. When I contacted Joe, he admitted the rug was gone, told me the elevator story and said it was not their fault. I live in NJ and was in Az. when I found out about the rug. I had no idea what it’s value was. Only when my aunt’s daughter called me, she was pretty upset and told me about the rug being hand made Persian rug valued around $ 15,000 did I have a clue that it was so expensive. Whenever I call Broward Movers, sometimes I spoke with Joe and sometimes his wife. They seemed pretty indifferent to the situation. I said you have insurance, they agreed they did and they’d file a claim. They also said, her reimbursement would be based on cents per weight not on the rugs actual value. I am aware of that. Unfortunately I did not consider that additional insurance would be required for such a short move with such few possessions being moved. Be warned when moving. ALWAYS TAKE THE ADDITIONAL REPLACEMENT VALUE INSURANCE. Since this happened on April 6 and today is May 22, they have never ever called me or returned a call. At this point we’ve filed a police report and a claim with my aunt’s insurance. She did not have a specific rider covering this rug so any reimbursement from her company will be capped at $ 1000.
The police and my aunt’s insurance company are fairly suspicious of the circumstances re: the disappearing rug. But, let’s say, it was really stolen by someone other then the movers.
I understand stuff happens. Things don’t always go as planned. That’s what insurance is for. My complaint is more for their indifference and absolutely no follow up on this matter. It seems as they could care less and hope we just go away.
I really dislike having to give such a negative review, I wished this could have been a positive glowing recommendation.
This is why I obviously cannot recommend Broward Moving & Storage.
The address on the contract is:
7601 NW 82 Terrace
Parkland Fl.
Phone is: 954−755−7855

We we found this moving company through an acquaintance that highly recommended them.
Quenton the main guy showed up promptly with his crew to help my elderly Uncle move his stuff to a new home. Everything was boxed up efficiently and quickly.
Nothing was broken nor misplaced and the move couldn’t have been any easier. Great guy and they did a fantastic move.