Restoration Hardware Baby & Child

I shopped here for baby gifts from a registry. I was a little surprised that the store seemed more like a showroom and not a boutique. Barely any of the baby items displayed in the store were for sale and not all baby items online were available at their warehouse. Much time was spent radioing to a stockroom to see what was available. I was happy that enough things were available to put together a nice gift, phew! Of special note, is that I arrived 15 minutes before closing and the sales associates took the time even past closing time to find everything for me and wrap everything beautifully! I really appreciated that… but RH headquarters… you need to better stock your stores!

Oh my Goodness!!! Who even still shops in this store? Not only is it totally overpriced (silly pillow costs over $ 100 and only a SMALL pillow cover costs over $ 40) but the service is horrendous!!! It takes so long to get anything done in this store!!! Last time I was there with my husband the stuff had a meeting and while I was walking around trying to get someone’s attention (and listening to their meeting ABOUT customer service) I felt completely ignored! I am 7 months pregnant and I felt completely invisible!!! And when FINALLY one lady came up to us she had the hardest time helping us — her little iPad was not working, she was all confused etc… Complete waste of our time… Let me just say — I will never go to this store again and the only reason I did go was a gift certificate I wanted to use up… To tell you the truth, the $ 100 gift card is not worth my time though so I will just re-​give it… I didn’t find anything worth buying for the price anyway!!! so disappointed — wow!!! I will lt all my friends know not t give m any gftts/​cards from that place for sure!!!

If I could leave a 0 star review, I would.
The service at this overpriced, bourgie store is absolutely abhorrent.
I received 2 Restoration Hardware items for my baby shower on Sunday. Although I did not have a gift receipt, both items were in their original packaging with the Restoration Hardware tags still attached.
I tried to exchange the items at that San Francisco gallery. The young lady assisting me there was very helpful. Although that location does not carry children’s items, and I did not have a receipt, she went above and beyond trying to locate the purchase receipt in your system, and after being unable to do so, she still consulted with her manager, and offered me to give me store credit for the amount that the crib bumper was listed on online ($ 39 instead of the $ 150 marked on the packaging).
Had I known the treatment I would receive at the Corte Madera location, I would have taken her up on that store credit and kept it moving. But I was told that the children’s store might be able to honor the original price, and since I would have to go to Corte Madera anyway since the San Francisco location did not have baby items, I decided to just do the entire exchange in that store.
Today, I drove to the Corte Madera store. The 3 saleswomen were all sitting in the back room on their iPads and looked almost annoyed to be disturbed, especially when they found out I was there for a return.
When they saw the bumper I was trying to exchange, they said they have «never seen that item before,» although it is in Restoration Hardware packaging with SKUs on it, that it must have been purchased «years ago,» although I received it 4 days ago and was not pregnant years ago to try to return that ancient of an item. I did not receive even an ounce of the service I had received in San Francisco, and they made zero effort to help me although I had driven 40+ minutes in traffic from the city, and basically, completely unapologetically, told me that they could not do anything for me, although just 2 days ago I was told at the SF store that I could receive store credit even from that location, which did not carry children’s items at all.
I don’t know where these items were purchased. All I know is that they were given to me less than a week ago and came with Restoration Hardware tags.
All prestigious companies stand behind the product they are selling, whether it is from the new collection or the clearance section. I would have never expected any less from Restoration Hardware, but I was very wrong.
The whole thing was just a very uncomfortable and humiliating experience. And I don’t know about their other locations, but I will never set foot in the Corte Madera children’s store ever again.

Get over yourselves …
Talk about snotty …
3 women sitting in the very back room, chatting and they were all sales people …
I thought they were having a tea party …
They couldn’t have been more rude … We walked out and shopped elsewhere!
Definitely designed like a mortuary … Very DARK and CREEPY feeling …
I guess the ghosts in the back didn’t mind.

After looking through the RH catalog, I decided to open a baby registry with them. I was so excited and could not wait to get my registry packet in the mail. I waited forever for the packet and almost forgot about it until it showed up in the mail months later. This is our first child and I was unsure of what to register for and how much of it would be needed. Thank goodness for Babies’R’Us having that covered. I used their guidelines for starting my registry with RH.
We put our crib and bedding on the registry. I could not be more excited. My excitement died when every time I wanted to order off my registry, the item was on backorder. Even fitted crib sheets are on backorder! Our baby is due March 02^nd. My mom ordered the bumper in November for Christmas. It was on backorder until end of February. She called to check on it and they assured her that it would ship on or before the February 20ish date. That day came and went and shipping notification was sent. So she called again and they informed her that it was now going to be end of March before it ships.
The bed skirt that my husband’s office ordered for us is also on backorder. I imagine our little one will be out of her crib before we receive any of it!
Their product quality is exceptional, but I do not think I would ever recommend their registry to my friends because I am unsure I will ever see my nursery finished!!! It is truly depressing!!!

ZERO stars! Horrible! I’m a first time mom and i have had my heart set on my baby’s nursery having the restoration hardware look. Pottery barn kids sells a similar bumper and crib skirt but I really wanted the softer pink color that restoration hardware sells instead. My husband had the day off today so today was the perfect day to complete our nursery. I called the store this morning and talked to Susan and asked her if they had they frayed ruffle bumper in the petal color and she said they did. I placed it on hold and told her I would be coming from
Manteca to pick it up. I decided before making the 90 mile each way trip in the rain that I would call her back and double check that they had the frayed ruffle bumper in petal just in case. I spoke to Susan once again and confirmed again that she had the frayed ruffle bumper in petal and once again and she assured me that she did. I even made a comment that my husband would kill me if I dragged him all the way there for nothing and she said that would be horrible but yes they did in fact have what I was looking for in the store and had it on hold for me. We made the hour and forty minute trip excited to pick up my bumper and Susan pulls out a different collection!!! The manager Lucy checks the stockroom and they DO NOT have the frayed ruffle bumper in petal in stock. At this point I’m holding back tears and upset. I was so excited to finish the baby’s room today. The managers Lucy and MaryLaurel apologized and offered to waive the shipping charges and honored the 20% off sale that was going on. I really don’t feel like giving me the sale price that I could have got if I purchased the products online and free shipping had I not wasted my gas and whole day driving there and back in the rain was fair compensation for Susan’s mistake! I will NEVER return to this store and will most likely never shop and restoration hardware again. Worst experience ever!

HORRIBLE! I just spoke to Lisa on the phone. I asked her specifically if she had a certain item in stock and she said no. Then she managed to inform me that their store is just a gallery/​display store. She can only show me the swatches but I would still have to order online and pay for shipping. I asked her if shipping would be waived if I ordered in store. She said no. Then why the heck would I want to come in? To see a silly swatch book? Then she said, Well I do have some of the items and laughed. I asked her again, I thought you said there were no tents. She said, I told you I could only show you swatches. Omg serious, lady? Having swatches of an item doesn’t mean you actually have the item in store! She said the reason for the store front is for customers to obtain more product knowledge. Not from you, lady. You are not that bright at all. And I would rather read product information online than waste my time going in store if you don’t have the actual item! Ridiculous!

My husband and I ordered several thousand of dollars worth of furniture from Restoration Hardware Baby and Restoration Hardware.
The chair we ordered looked like it was from IKEA. It was wrinkled and looked like a 5 year old boy wearing his dad’s suit. The slip cover was ill-​fitting and just embarrassing. It was a disaster.
The so-​called matching ottoman showed up several weeks later. It was left on our doorstep, in a broken box, packed with dirty bags as the «stuffing» for the box. Further, the ottoman was also not steamed, completed wrinkled, and a different color than the chair. The matching chair and ottoman DO NOT match. And since there was no white-​glove delivery, as promised, we could not protest the delivery and send it back.
We ordered a bistro table. They sent an ugly white mirror instead. We ordered an expensive floor lamp. It showed up broken.
The back-​end delivery is deplorable. If you want items that are correct and unbroken, do NOT shop here.
We are still working through RH trying to make this right. The store workers have actually been nice and willing to help, but nothing has been corrected yet.
And we have wasted countless hours on the phone with RH, going into the store to make this right and waiting for the delivery of broken, incorrect items. We are expecting a baby in two months and I have ZERO confidence that any of this will be right in the next two months.
I am beyond frustrated with them. I will never order furniture from RH again.

Update:
— RH sent my bassinet out to another customer before they could redirect it back to me. And guess what, bassinets are now backordered. I canceled this one.
— The toddler conversion kit (ordered in May, supposed to be delivered in July, 1^st delay to end of August) has been delayed yet AGAIN until mid September.
Ridiculous, unacceptable service. Do not go here.

I recently ordered something from RH Baby&Child online and paid extra for two day delivery. It was supposed to have arrived by December 14^th 2013 as per the order confirmation. When December 18^th 2013 arrived and I still had not received my package I called to inquire. They informed me that because I ordered monograming it only shipped on the 18^th. I explained this was a birthday present and I paid extra to get it delivered on-​time and as per the order confirmation they provided. They explained the extra time for the monograming doesn’t get indicated at the time of order. In short, their customer service was unwilling to do anything for me. What a disappointment! For my child especially!!! In today’s day and age when customer service is so transparent I’m surprised they would risk their reputation in light of THEIR wrong doing. I will shop elsewhere thanks.

I ordered a toddler pillowcase and a crib sheet in «vintage airplane-​navy» totaling $ 78 plus s&h. I received the product in a timely manner however, the pillowcase was so small-​almost for a doll! And the crib sheet had stains on it which looked like ink stains from printing. I am so disappointed as I paid a lot of money for these items and I will be returning them. Unfortunately if you need to return an item it is on your own dime. I was about to order the rest of the crib set, but looking at how cheaply these expensive items were made I will go elsewhere. The sheets were not soft at all. If I am spending $ 400+ on a crib set I want the craftsmanship to match. So disappointed!

If you’ve never seen what a funeral home looks like, you should walk into this store. It’s dark and creepy with «show rooms» along side the main hall. I normally wouldn’t mind, but think it’s especially creepy for baby store.
The reason I drove all the way to Corte Madera was to see in person a sample of nursery bedding I’ve had my eye on online. Waddya know, they don’t have the bedding in store. I then decided to order three styles of bedding from online (which they lady had an ipad and keyed in my order for me). Turns out if you place the order in store, you avoid the $ 50 shipping fee (still shipped directly to your home). $ 50!
Half of the stuff was on back order. As expensive as their items are, I just think it’s crummy service. Not to have the items available and $ 50 for shipping. At least the woman in the store was really sweet and helpful.
Maybe the company should consider not pumping out fancy catalogs and put their efforts towards customer service instead…

DO NOT place a baby registry with this company. I created a registry through RH baby and child and had multiple people not have shower gifts for me because so much stuff was backordered. They were promised by a certain date upon ordering and within a week received an email that the items were back ordered by 2 months. It was incredibly embarasssing for me and frustrating to have to choose new bedding last minute because we needed something for when the baby arrived and couldn’t be promised that our bedding would arrive within 6 MONTHS!!! Unbelievable!

I was just here to order a crib for my first child. We did not have an appointment, but Anna gladly helped us as soon as I asked and she showed us around, helped us register, and make some purchases. She was so great and easy to work with.
The store itself is beautiful. And the room displays give great ideas on how to decorate your nursery.
I did have to pay for shipping for the crib, but that is because they have to assemble it in the house due to safety reasons.
I have another month before the crib shows up, so this review is only for the store and service.

High fees to ship. The customer has to pay to ship back. I was told my return was received ten days ago, 16 days after I sent it from my UPS store for $ 30. No credit has been issued to my card yet. I just received another item from an order I placed mid-​May because everything from this store is on backorder. Now I have to pay to ship that item back because I no longer need it and honestly forget about it. All this from a company that does most of its business through catalog orders.
Steer clear! Overpriced and horrible business practices that cannot compete for long in today’s age of online ordering.

Wow. I think this may be a company trying to put itself out of business.
Have you ever seen so many one star Unilocal reviews?
I am surprised and disappointed by Restoration Hardware’s new shipping policies. I wanted to place a $ 199 trundle mattress order, only to find out both online and when I called, that my only option was $ 125 unlimited shipping on this item.
$ 125 to ship a $ 199 mattress?
All your competitors, which I regularly shop, offer better shipping opportunities to the end consumer. Crate and Barrel has unlimited shipping, but for orders under $ 450, they offer standard shipping, at about $ 30 for their trundle bed mattress. Pottery Barn (WS, West Elm) all have better deals too. For example, it costs $ 30 to ship the $ 239 trundle bed mattress at Pottery Barn Kids. Land of Nod offers standard shipping too ($ 22) on their equivalent trundle mattresses.
Of coarse, your dimensions were in line with what I wanted, and after being happy with the trundle bed we purchased last year, I thought I might choose you again. But your inflexibility on the shipping policy despite this practice not being in line with your direct competitors, has convinced me you don’t value your repeat customers, and that in this economy, you are simply not using common sense to run your business.
In fact, the «Customer Advocate» I emailed is a complete misnomer, given the inflexible, dismissive response I received. I was told essentially to pound sand.
Shame on you Restoration Hardware, for not offering flexibility and cost effective options to your customers. You just lost me permanently as a customer, on principle. Very disappointed.

I wished I did my homework prior to ordering. I found a cute bedding set and couldn’t resist, I didn’t realize it was back ordered until July 25^th and I am due in aug! I called and they told me they don’t take money out until it ships which you have no control over and I asked for payment to be processed and they said they would call back which they never did. I called again to see if they could switch to something else so I could have my bedding– the prices were higher and the ship dates were all aug! How insanse that they do this with nursery stuff! I have never experiences such horrible customer service! I was expecting nordstroms kind of service and I got nothing even close! Now I’m stuck with bedding coming late and unknown bank withdraw time. So so frustrating as a mommy to be trying to get ready for baby!

What a cold, lifeless collection of clunky overpriced furniture laid out to resemble some kind of baby prison or retail Skinner Box experiment. I am not of the mindset that baby furniture has to be an explosion of pastels and cartoons, but this store goes to the other end of the spectrum, resembling the set of a Guillermo Del Toro movie about a haunted orphanage. The lighting didn’t help, and I felt genuinely depressed by the time I got to the back of the store.
Parking was ample…

Do not order anything from the store. We ordered the entire nursery furniture and its been backordered for 4 months with still no promised delivery date. Luckily, they did let us cancel after 4 months. They don’t make their own furniture and customer service don’t know when their items will actually be delivered. I now am forced to buy furniture based on time of availability from other stores instead of getting the furniture I would have wanted. I highly would suggest all expectant parents to look elsewhere so you don’t get stuck last minute running around looking for furniture instead of enjoying your last couple of weeks before the baby arrives.
Their stuff is great but make sure you buy things that you can actually pick up in store. Even baby blankets are backordered for 2 months so far.

I’m SO happy that the very first Restoration Hardware Baby store is in Northern California. This store has been my inspiration in creating and decorating my entire baby nursery. There are chandeliers everywhere and I just love what they have done. I even painted my nursery room the same «Pebble» color they have the entire store painted in. They recently had a 20% off sale where I purchased some items over the phone and then they held it for me to pickup so that I could avoid hefty shipping charges. Some things (chandeliers & sconces) are not carried in the store so you have to purchase those online. I will be back to get all of my crib bedding soon. This store makes me love coming to the Village at Corte Madera now as I can waltz over to Gap Kids (maternity clothing section), A Pea in the Pod, Lululemon, Restoration Hardware and Pottery Barn kids.