Allen & Sons Appliance Repair

Don’t Use these Guys! Their Stinky! Not really Allen & Sons, really
. Complete misrepresentation of a family business. Repair man came out (Mark) and after one hour determined it was my dryers motor. Based on the $ 339.73 quote, I bought a dent scratch from Sears Outlet to get me by (not returnable). When friend went to install we found the same problem in new dryer, it wasn’t the motor at all it was the 220 line coming into the house. After much yelling and tears Danny the manager of
will not refund a dime. They will not stand behind their diagnostics at all. Their «ad» on google is misleading at 4.1 stars as they are universally rated 2 or less.

Ann J
I had terrible service with Allen & sons, definitely do not use this company, I had the service man come out back on May 12,2014, for my Viking oven, they collected a service charge plus an extra 100.00 to order a part, finds out they ordered the wrong part and forgot to re-​order, to date I still have not received the part or a refund, they claim it was the manufactures fault, but refuse to refund my money, I am going to call the better business to report them, the manager refuses for me to talk to the owner of the company he claims it is a corporation and all complaints go to him only. I asked for the part number and the person that had been handling this part and he refuse to give me any information… he claims they do not make this part any longer and I will not be able to get it from any service company… they are DIS-​HONEST, FRAUDULET,

Had same day service to fix gas dryer. Great service! Reasonable price. Part guaranteed for 5 years. Thanks Mel! Will be calling you again and telling my friends!

I made an appointment six days ahead for someone to come fix my oven on Christmas Eve. I received a call at 9:30 a.m. that day telling me that they don’t have anyone who can fix my Viking oven!!! I’m cooking on Christmas Day!!! BAD, BAD, BAD!!! Unacceptable business practice to not know that they cannot fix Vikings! The person who called me on Christmas Eve sounded totally unsympathetic and unemotional. She didn’t care and didn’t get the point! Good service starts from the top down — if the owners don’t care enough, the employees won’t either.

Pros: always on time within their quoted appointment window, reasonable prices, very pleasant and helpful office staff and service technicians, same/​next day appointment availability.
Only one con: It took 3 separate visits, 6 days, and what I assume were a couple missed issues from the same technician to finally get our refrigerator fixed and in working order. Fortunately, they were apologetic and we only had to pay for the initial repair.
Hopefully we won’t need them again any time soon, but if we did, I’d call them again based on their customer service and the fact that they did fix the problem after all was said and done.

Find another company! My mother arranged an appointment with the technician to come look at 3 different appliances. When he arrived, he asked me to choose which appliance to fix since he hadn’t been given work orders for THREE different appliances. After some argument, he called his office and was given permission to look at all three. One oven had a simple issue. One apparently didn’t have power running to it. After calling an electrician as he instructed, the electrician showed me that it was simply the breaker. Furthermore, the other issue with this oven, that it the door didn’t close properly, was totally overlooked. When I called back, the receptionist argued with me and I had to become very assertive to explain what had NOT been done in the first visit. I would NOT recommend this company. They are not very big on customer service, not to mention rude.

Not sure which office we used, but definitely not impressed. We had a window set up from 5 — 8 pm; by 9:00 no call no show. They did show up at 9:30 but had to come back because they didn’t have the part, even though we had told them exactly what was broken. The repair took 15 minutes and they charged $ 149 for labor — we ended up buying the part from Sears which was cheaper and we got it same day. Will not be using them again.