AT&T

I would never recommend doing anything at this store. Apple offers the exact same service with up front honest employees. I feel like I walked into a car dealership and got completely sold and stuffed into yet another bill with more «service fees». The rush to get you in and out is so you don’t have time to read the fine print. I lost all my information after being told by my salesman he backed up my phone as a courtesy! Never doing that again & first chance I get, I’m headed to another carrier!

Our family has been with AT&T for almost 7 years. Over the past year customer service has been substandard both at the 611 number as well as in the stores. I believe that AT&T has growing too fast to accommodate customer demand effectively.
In fact, just yesterday, the AT&T Store on 17^th Street in Costa Mesa let us walk out the door knowing that we were off contract may be ready to move on to another carrier. The employee/​representative of AT&T just did not seem to care.
We did just that. We walked out of the AT&T store to the Sprint store… to see what Sprint had to offer. As it turns out, my son is switching from AT&T to Sprint and we will probably switch to Sprint as well.
This has not been the first incident that we have been unhappy with with AT&T. There has been numerous over the past year. We have been excellent customers for almost 7 years and it appears that AT&T does not really care.

Worse online service ever experienced, kept me on hold a total of 3 hrs (3 separate calls). Just tried to purchase a 30-​day international roaming program. Major nightmare, finally resolved online myself. Not sure who does their hiring/​training but pretty pathetic. U verse hasn’t done anything to improve their service.

I went in a couple weeks ago wary about beginning the process to get a new phone and add my sister back to my plan. I anticipated a disaster because wireless companies usually are and AT&T is a big one. We were helped by Christopher Mortell and I can’t tell you what a relief it was to work with him. He knew his stuff inside and out, helped us learn enough to feel empowered to make our own decisions, was incredibly patient as we debated various decisions and would walk us through the outcomes, costs, and concerns with each so we could choose. I had to come back the following weekend after my new phone arrived (he ordered it for me because the whole area was sold out — and he knew because he called around to make sure for me) and he completed our transaction, re-​walked me through a couple of things that I hadn’t totally absorbed before, and gave me a few extra tips for figuring out the costs associated. I’ll drive an hour to Costa Mesa just to work with him. He’s a picture of customer-​service for any industry. I’m so impressed I want him to do a training for the salespeople I work with. Nicely done, sir.

I have always had terrible experiences with phone companies. I decided to switch from sprint because of their awful customer service in store and obvious terrible cell phone service. I walked into Verizon looking for information and no one was willing to explain and help me understand switching so I decided to try out at&t. I walked in and was immediately greeted and asked my reason for my visit. Within 2 minutes (at a busy time of the day), one of the associates, Carl, immediately came over to me and asked me how he can help me. He explained everything thoroughly and clear and got me a new phone with a great deal. I was very pleased with my visit.

Ian and Herman, said they would lower my bill for uverse and guess what it was higher than usual! They asked to see my drivers license to verify my identity and never got it back. I should have read reviews before going in here, looks like they’ve done this to other people. Basically don’t go here if you want to keep your drivers license and save money ! I really thought they were helpful but their actions and words did not match. Now time to call corporate and try and cancel this terrible service.

Do not trust this place especially Herman and all his manager. They did nothing but make broken promises. I switched from Verizon and I opened 9 lines and they promise giving me $ 200 in accessories, waived all my activation fees on all 9 lines and giving me 28% off on my monthly bill. Everything was a lied. These guys will do anything to get you in the doors than completely shut you off after all your lines are open. I will report these guys to AT&T corporate.

This store is seriously the best AT&T store I have ever been in by far. I came into the store wanting to purchase a new I-​phone. I am seriously technology challenged and require a lot of help when it comes to explaining different phones, plans, features etc. I was helped by Kris and Samuel who were both super helpful. Kris was hands down the best employee in the store. He helped me for about an hour explaining all the different plans and options that I had. He was super knowledgeable about all the different plans and phones, very polite and SO patient with me. The service was exceptional and I would recommend this store to anyone!

I switched carriers from T-​mobile to ATT in hopes of getting better quality service, less dropped calls, and faster internet. When I switched to ATT I had shopped around at Verizon and to be honest the salesman was so knowledgeable with options and different ways to lower my bill and I hands down went with ATT after not receiving the same level of knowledge and service at Verizon. He even got me to sign up for U-​verse and had me very interested in getting a 2^nd business line for my company and informed me that I had 14 day return policy.
After using the service for 2 weeks I unfortunately realized that Verizon had a much broader and consistent coverage signal. I returned to the store off of 17^th st in Costa Mesa on the 14^th day and began the return process. It was approximately 6:40 and close to closing time and to complete the return the store personnel informed I would need the box to complete the return. Living only 5 mins away I was instructed to go get the box from home and return while he held onto the phone, he mentioned he was leaving for the night and upon my return if he wasn’t available to ask another associate to get my phone from the back of the store. I returned with the phone box and entered the store to see only 1 person remaining, I patiently waited for him to address me and explained to him that it was the last day to return my device and that they had it in their possession in the back. The remaining store person seemed said he had no knowledge of where the phone was and instructed me to return tomorrow. I asked if there would be any issues returning the phone 1 day past the 14 day trial and he indicated that the manager could easily extend and override the 14 day return policy. I agreed to return the next day and didn’t believe it would be a significant issue because they physical possession of my old phone.
I returned the next day and explained the situation and talked to the manager (Carmen I believe, slightly larger girl with glasses) and instead of being understanding and helpful was very condescending and insisted that I take my phone back. She kept asking me who said what and I felt like she was looking to blame one of her coworkers for the error and kept refusing to return the phone. I felt like she was trying to get in an argument with me, she demanded I take my phone back and that there was nothing she could do to resolve the situation. I politely refused and said I wasn’t going to touch my phone that had been in their possession from the previous day and that they needed to resolve the issue on their end.
I get my $ 800+ bill in the mail and called ATT directly while I was on vacation and opened a case, they also informed me that the manager could have easily overridden the 14 day return policy and returned the phone as well especially since it was only 1 day past and the fact that I was only doing what they told me to do. Guess what! Nothing happened, I opened a case and called back 2 times to be told I had to resolve the issue at the store. I return to the store and the manager is unavailable. This store needs to get it together! Yes I’m upset and yes I’m writing this review because I am frustrated and tired of trying to fix something that should have been easily resolved. Just got off the phone with them yet again and have been told to call the store GM named John at (714)327−0292 in hopes of Finally fixing this, wish me luck! More of my life wasted on the phone, Ill update my review afterwards on the results.

I’ve been a Verizon and Time Warner girl for about 10 years. With that said, I’m all about trying other companies/​brands to get a better deal. My boyfriend and I needed to get cable setup for our new place. We popped in here to see what specials they were running. Within a few minutes we were greeted. After explaining our current situation and what we wanted, we were presented with a few different options. An associate and her manager presented an offer that sounded quite enticing.. . all the channels we wanted, plus some premium, HD, offered switching discounts, and even next day setup.. . all for $ 20 less per month than what I was currently paying with Time Warner Cable. We shook hands and walked out feeling excited and happy with our decision.
.. .
Fast forward to the next few weeks after that day, we were in AT&T hell. I will spare the details but we were essentially promised one thing, but delivered another. To this day (three months later) we have never received the appropriate bill amount. We had numerous calls, in-​person visits with multiple managers and it was still not fixed. In short, we feel like we were conned. As you know (or may not know), with AT&T it’s a year contract you are locked into. We’re teetering on just canceling and dealing with the cancellation fee since the service in the store has been so awful and we’ve been having issues at home with our wi-​fi speed (also not what was promised).
My suggestion would be:
A. consider your alternatives, time warner, cox, Dish, etc in place of AT&T
B. work with another office (not sure if they would be better)
C. carefully review your initial paperwork and make sure everything that was promised to you verbally is printed in computer ink on your contract (for example, HD is not automatic with AT&T, it is a $ 10 surcharge)

Don’t ever go in after 5:30, the service turns to crap after 5:30, everyone in the daytime is super awesome and friendly though!

Last week I walked into this location to move from T-​Mobile to AT&T. I was hoping that it would be a pleasant transition. Wow! Was I wrong. When I walked into the store I was asked if I needed anything, I said yes… and then I was left lingering for about 20 minutes. Finally someone came and told me all the info I wanted was on the website. Really! Seriously? How about customer service? I’m sorry to express my experience this way, but I really wanted to transfer to AT&T.

Long story short, Chris deserves a raise and a promotion. Best service I have had in a non luxury store in, ever. He was informative and made us feel comfortable even with my two year old running around screaming. He even walked us out toward the door. The simple things go a long way.

Best thing is it’s clean and air conditioned.
When I went in. had to wait with my name on the board… while other sales people were standing around or talking to each other.
When I was helped it was a very strange encounter. The sales guy got overly personal. He commented on my age, my looks (not in a «coming on» kind of way) and didn’t really listen to what I wanted. Talked way more about himself than I needed to know.
Ended up going to Best Buy where it was just business-​like. I didn’t want to go back to AT & T so drove extra miles.

Upgraded my phone. Kris the customer service rep asked if I wanted a free tablet. He failed to mention that he’s signing me up for a 2yr agreement and its $ 10 monthly. Shady sales. Most frustrating is I had to come back to the store to return which took 45 minutes. Poor experience.

I had phone issues and brought my one day old phone in for replacement after being advised by AT&T support that can do so. Ian, the store manager, refused to do so and ended up yelling at me in the store in front of other customers as I was trying to explain that AT&T support said it was within my 14 days return agreement. But Ian continued to get louder and louder repeating that same line.
I have never been treated like this. Words can not explain the unprofessional attitude from Ian. Just because of him I will be canceling all my accounts (15 year customer with AT&T) and go to another carrier. He should be fired for the way he treated me. I have filed a formal complaint with AT&T Corp against the two Managers there. Unacceptable!

Thank you Lisa and Ian for taking great care of my son and I today. We came in to get my son’s SIM card swapped out from his old phone that had cracked to his replacement phone sent to us through our insurance claim. Lisa had it done in about 30 seconds. We decided to get a screen protector and case for the new phone and Lisa showed us some great options. Her product knowledge was great and once we picked everything out she asked Ian to help us install the glass screen protector so I didn’t have to figure it out. He made it look effortless and had it done in minutes. I ended up getting one for my phone too and he was nice enough to install mine too while Lisa helped ring me up with a smile. The whole experience was quick and easy and we were in and out in about 10 minutes. We were very happy with the customer service today. Thank you!

Coming here for years… PAC-​BELL days!
Ok, there’s a couple good people that work here but overall the great ones are gone and the service is wah-​wah.
Mostly everyone seems bored out of their mind and stares off out the doorway or a window.
I hate the system of taking my name and putting it up on that board while I wait for an available associate to help. While the person taking the names for the board just stands there and offers no help.
I used to always go into a store to add a line or upgrade or just talk to a live human when I had an issue. No more… I just call over the phone.

So I have been back to this location several times and the service is not always great but its not always bad either. This particular location is nice and big and they usually have enough people working to help you out in a timely matter. There is one individual that has been very helpful twice now and because of him I have decided to change my review from 1 star to 3

Although I absolutely loath AT&T as my cable and internet provider (I had to cancel my cable and now only have basic because to turn it on is reminiscent of the algorithm for extra lives in Contra circa 1991… unplug, plug, reboot, repeat and rejoice when it finally powers up).
I came in here for a new hands free as I accidentally dropped mine while walking my dog last week.
Friendly and helpful, the staff helped me select a mid-​priced hands free. I feel the salesgirl was honest about the quality for the price. They definitely don’t have good deals or anything but I would say adequately served my needs.

este es el peor stores que he visto fui la primera en la fila para el nuevo iphone me atendio el señor denis prado, problematico no solo no hizo su trabajo bien el hombre estaba tan ocupado en interrogarme si necesitaba alarmas para mi casa que realizo un verdadero desastre anulo mi numero no activo el telefono, y cancelo las lineas de mis familiares, cuando volvi mas tarde para comprar otro telefono se comporto como verdadero patan porsupuesto estaba vendiendo un sistema de seguridad para la casa no tenia tiempo para, vender t la comision era baja realmente no recomiendo ni este vendedor ni este store espere por 1:30 minutos para que me dijera no la puedo atender «pero como toda historia hay las dos partes de una misma moneda» al darme cuenta del desastre de este ineficiente, fui al stores que se ubica cerca de mi trabajo en la habra si fui atendida por ernesto, eficiencia buen trato diligencia y profesionalismo hasta compre un telefono realmente att deberia tener muchos ernestos y eleminar de su compania a los denis prados, gracias ernesto por tu buena atencion por mejorar la imagen tan desagradable que me lleve gracias!!!