Barnes & Noble Booksellers

When I need a quiet place to get things done I like to come here since it’s close to my work. The café is clean and they have many tables available. The workers are friendly and the drinks are consistent. Unfortunately, they don’t have any electrical outlets in the café. I like that this Barnes and Noble has multiple benches and chairs around the store so you can sit and read, unlike other branches. It seems the low ratings on Unilocal are related to customer service but since I don’t really read books, I can’t comment on that. Overall, a large, roomy comfortable bookstore.

This is a pretty nice Barnes and Noble location. It has two floors with a larger than average café. There is everything here that you’d typically find in a Barnes and Noble. Unfortunately, the Children’s section didn’t have anything for the kids to play with. Some other locations have a train table, a Lego table, or something else. Other than that, I was very pleased with my experience here.

I will never shop here again. The worst customer service ever. Don’t bother asking for help from the manger Rose she is a waste of time and air. I am guessing all the people that work here are high school dropouts. They have no work ethics. Shop on Amazon much easier, cheaper and have it the next day.

I had such a pleasant experience shopping here recently! Jeremy was very helpful pointing out sale items and informing me about the membership card. He informed me of the savings I would get by having the card and so I decided to sign up. It was a pleasant shopping experience and the staff was what made it better! This is my new favorite location!

I love this place where you can spend hours reading books or shopping for some. I miss the old one at Jack London Square back in Oakland. It has a café for coffee, tea, sandwiches, pizza and snacks.

I tried returning a book I bought for a friend with the gift receipt because I threw the original receipt away, the older man behind the counter said I couldn’t get a form of payment back just exchange, and I asked if I could just get a gift card instead (assuming it’s store credit, right?), he rudely said «like I JUST said you can only exchange» and when I told him nvm I’ll just look for the original receipt he was like «good luck»… Like I’m sorry if you had a bad morning but don’t take it out on me. I can understand if that’s B&N’s return policy but the way I was spoken to wasn’t right.
I usually shop at this location because it’s on the way home from work but I’ll take the extra 10 mins to drive to Bella Terra’s B&N, they have better bargain books anyways.
UPDATE: Called the store manager Maggie, she was so sweet and open to listening to my situation and invited me back in to return the book with her. Oh and I literally dug through my trash and found the original receipt!

I like this Barnes and Noble. The staff is always helpful and they have a great selection. To those who give bad reviews because they do not agree with Barnes and Noble inviting an author for a book signing, I am sorry that you chose to give a review at all. This is a free country and the book store and people have a right to their opinion as you do. The store itself is great and I appreciate that there are still book stores. Shall we burn books because they do not contain our view points? I am grateful I can read a wonderful selection of books that Barnes and Noble offers which contain many types of views. It keeps my mind open and challenged.

Not nearly as helpful as the B&N in the Tustin/​Irvine Marketplace. I’ve actually had employees say «over there» and wave their hands as if to say with their body language and dearth of words that they couldn’t care less about helping me find what I came to purchase because whatever task they’re performing is more important than customer service.
Have found some great books here but almost dislike coming because of the attitude and atmosphere.

I like this Barnes & Noble location.
Pros:
It’s right next to a Wholefoods Market
It has a good coffee shop
Very well organized
Professional and courteous staff
Cons:
None that I can see.