Data Recovery Experts

For whatever reason, I was unable to pull files off of a laptop hard drive with a SATA cable, so I contacted these guys based on the recommendation of a friend.
They managed to clone my drive (and get the data back to me) within the timeframe specified, and the price I was quoted was reasonable and what I wound up paying in then end — I would use Data Recovery Services again.

A few weeks ago my hard drive finally gave up and crashed on me. I tried using a transfer cable to get my documents off of it but it was in to bad of condition. Luckily I decided to use Data Recovery Services in Costa Mesa and they were able to bring back everything I needed in a timely matter. I highly recommended them.

I paid for expedited service from Secure Data Recovery to recover data from an external hard drive. After several days of no communication (even though «expedited» service claimed 24 – 48 hour turnaround), I contacted them to find out they wanted more money to start the recovery process.
I sent Secure Data Recovery the requested money, and almost a week went by with no communication. I contacted them again to find out they could not recover any data from the drive. I asked for the drive to be sent back, and almost two weeks have gone by since then. I still don’t have the drive back, and Secure Data Recovery still hasn’t replied to my request.
I would not recommend this company’s services to anyone. I understand sometimes you can’t solve the customer’s problem, but professional service and timely communication are crucial in today’s interconnected world.

Stay away from Secure Data Recovery (the office I went to was the 8001 Irvine Center Drive Suite 400 one).
I believe they are just a reseller, or simply send in customers’ drives via these satellite offices they set up across the US to a central lab.
So, dedicated account representative (Eric Murphy) said over the phone their service fee starts from $ 399 to $ 499 (and I specifically told him that my drive is physically damaged and making head crash clicking sound).
I dropped off my drive in their Irvine office, and a few days later they quoted me almost $ 1,800 to do a read/​write head replacement.
Alright, fine by me… I’ll just take my drive elsewhere that’s cheaper, so I emailed Eric on Friday to request to have the drive shipped back to me. Monday I followed up with him over the phone, and he said he’ll gladly send it back to me from their LA office, and invoice me for shipping. I said OK.
Then I decided, why not just take a 30 minute drive from my work to pick it up, so I called him back, and he told me the drive is actually in Chicago (I guess that’s where their lab is, or where they are reselling the service to). Then he told me he can either have it shipped back to me, or to the LA office for pick up… I was like… hum, if you can ship it back to me, then that’d be great??? But guess what, he’ll have to invoice me if it’s sent back to me vs. sent back to LA.
Anyway, we’ll see if I get my drive back in one piece, and that they didn’t do any more physical damage to it when evaluating my drive.