High Performance Capital

Dude. I keep reading all of yall’s posts, but I have never had any major issues with them. I usually deal with «Joe» and he’s a pretty straight forward guy. I have developed a pretty good business relationship with him and he is cooler than the other side of the pillow. If you are going to be late on a payment, just call him and let him know. They are really understanding as long as you answer the phone and not avoid their calls.
For example, I got a phone call from Joe about a year ago and he told me that my car payment was 3 months past due and that they were getting ready to repossess my car. I told him that there was a mistake because I received a confirmation that my payment went through, and I even called my bank on 3 way so that they can confirm that I had the funds to cover my payment at the time, and he apologized for their error. I had to make arrangements to pay my note on a later date, and it really set me back to where I am a few days late on my note every month, but I usually call him up (if he doesn’t call me first) and tell him which Wednesday he could expect my payment, and were good.
Keep in mind, the ONLY reason why I am giving them 5 stars is based on the customer service. I will never use them, as a loan provider again due to the high interest rate, but the employees (all of the ones I have spoken to) are cool as hell.

This company really needs to be shut down put out of business it’s going on 5 months and I still have not received a ledger or print out of all my payments and the payoff they won’t email anything they won’t fax anything and yet I have called repeatedly to ask for my pay off and the ledger be sent… Still nothing– and of course I get my shady invoice every month which doesn’t say anything about the payoff itemized only the monthly payment. These people are horrible and they can’t explain the amount and the differences with payments made on time. Can’t wait to be done with them. They get my blood boiling for sure!!!

I bought a car and was unfortunately due to credit given to them. I had to fill in 10 people as references then they put a tracking device on the car. I got some cheesy ⁷⁄₁₁ card in the mail and knew right away this company was horrible. Everything was written in fine print. I went to the website and logged in too my account they charge you money for paying making your monthly payments, not like they don“t ream you with the high interest rates. Then they don’t have any information about your loan on the site. They want you to be uninformed about how much money you are actually praying. I complained about this as the fair lending act and was told it was on my contract. I was handed off to a supervisor who then came on the phone to explain to me about credit. I tried several time to shut him up because I already knew about this and just wanted to get a payoff and he kept talking so finally I got him to shut up and he gave me the payoff. I called to pay over the phone and they stated, it was very expensive to do that with them and to go to ⁷⁄₁₁. I asked if I could pay it online, which I then remembered that you could only make a single payment online, so you can“t do that. They told me to go to western union where I would be charged 6 to 7 dollars. Absolutely ridiculous to make it so difficult to pay your account off. I will also make a complaint to any and all governmental agencies about their practices.

High Performance Capital is the worst company I’ve ever had the displeasure of dealing with. Never in my life have I come across a group of people so rude, dishonest, and thieving. DO NOT DO BUSINESS WITH THIS JOKE OF A COMPANY!!!

never again. worst experiences ever. the staff and handlers were very rude. In the three years of my financing– i only spoke to one decent person and he was a manager.

I paid off my auto loan in early February 2015. Ana Padilla who has been handling my account then called and left a message stating I still needed to pay a few dollars of interest to complete the pay off. I call her back to take care of it and she tells me she spoke to «them» and «they» told her it’s fine I don’t need to pay the couple of extra dollars. Cool. I thank her and hang up. Within 5 minutes she calls me back saying sorry she was wrong I actually DO need to pay it. Okayyyyy. So in the end, my pay off was completed February 17 and I’m told it will take approximately 8 – 10 weeks from then to receive my title. Wow, that’s a long time I thought and I even asked my mechanic about the extended length of time and he agreed it was fishy. Don’t even get me started about how many times I have had to repeat to Ana my change of address, spelling it out letter by letter and having written it on ALL my payment correspondence for the last 2 years but still not even being sure she transcribed it correctly.
Cut to April 21^st, 9 weeks later and I still haven’t received the title. I call in to check on the status thinking it should be on its way soon given the previous estimate. Ana apologizes and agrees I have been waiting far too long already. She says «it looks like it will be sent out this week». Great! So I wait. Now, almost 3-​weeks later I still have not received my title so I call back to check again. The customer service rep who answers doesn’t even ask my name or account number as they usually do she just put me on hold for almost 4 minutes. She comes back on the line to tell me that I only just REQUESTED my title last week. She says «yes, April 21^st, LAST WEEK». I’m like «No. April 21^st is when I called to CHECK the status of it which by the way was NOT last week it was TWENTY days ago, almost 3 weeks.» Her reply was that it takes about 3-​weeks after the request is submitted so I should be receiving it sometime NEXT WEEK. I know a runaround when I hear one and it’s now obvious that is what I’m getting. I tell her NO, I need the title immediately. It has already been 12 weeks now since I paid off the car loan so she says she will transfer me to Ana because she should know what’s going on.
Needless to say, I was never connected to Ana. The customer service rep puts me on hold then comes back to tell me Ana is on the other line and asks me to hold. She then comes back again to tell me that NOW Ana is «not available» and asks if I would like to leave a message. She sounds very nervous at this point. I tell her that if I leave a message I’m sure Ana will not be calling me back. She is silent in response and then asks if I would like to hold for her to which I say YES and then she stutters and repeats that Ana is not available. In the end, she gives me Ana’s extension AND connects me to Ana’s voicemail where I left a message detailing the problem and asking for an immediate call back.
I’m not sure what the scam is but something shady is at foot.

This company is a joke! And Jared is just as rude as everyone else. Roy is the only nice one. I wish I would have done my research before getting my car financed with there guys…

Why are they bothering me? I have no loans with them, don’t even know who they are!

If I could give a «ZERO» I would! I have had my car financed with them for the last 3 years. AND ITS TERRIBLE!!! JUST TERRIBLE!
1^st… When I call to get my balance and see what is due so I can pay it off faster, they give me the run around. I don’t want to be with them anymore and haven’t been. So when I am trying to get my balance, WHY CANT YOU GIVE IT TO ME!
2ND. Customer Service is the worst!!! Why do you work there if your not happy. As is every time i Call i get circled around. no one can ever meet my needs or answer any of my damn questions. The girls in that office are HORRIBLY RUDE! I swear, if I were still Ghetto!!!
3^rd. When you go to the office, there is no Receiptionist, any one just helps you! There is no greeting, its just … Hi. Did you need something. How about:
«Hello, How are you today? What can i assist you with today? No water, no nothing! Then you stand there while they pull up your file and its SUPER AWKWARD!
4TH… last but not least, they DO NOT RE-​FINIANCE! Yup, I said it… So you will be stuck with them unless your bank is great and will do it for you! They totally suck at all that they do! They just want your money! They don’t give a two cents about your butt!
SO STAY AS FAR AWAY AS POSSIBLE!!!

This company is the worst. The customer service people on the phone are absolutely the
worst I have ever dealt with. Do not do business with this company. Turn and walk away.

Reviews of High Performance Capital Inc
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1.0
The customer service department with this company is horrible. Agents hang up in your face and do not take the time to address your needs or concerns. i would never recommend this finance company to anyone. If you are looking to be mistreated then go with them, but if you are anything like me and value good service, this is not the company you want to be with. The customer service agents lie and say they are supervisors when they are not. if you want to escalate a call or request for a call back from someone in a higher position it does not happen either. Alex is the worst agent i have ever dealt with in my life. I cannot wait to finish paying off my car so i will never have to deal with them again. IF YOU WANT BAD SERVICE DEAL WITH THESE PEOPLE
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Worst Customer Service!!! Nadia is the worst CS rep on this face of the EARTH! Not only did I make my payment, it’s Christmas Eve and she leaves and turns my car off! Don’t get financed by this sorry ass company! they don’t give a shit about you and they treat you like shit! they have no conscience– bad karma will hit her ass and I hope it hits her HARD!

Worst customer service EVER. The lady I normally deal with did not answer the phone so I got sent to another lady who didn’t give her name. She proceeded to tell me how horrible of a person I am while cussing me out. Times are tough and I don’t need anyone treating me this way when I’m doing my best to get them paid. If I don’t have to deal with this company ever again, it’ll be fine by me.