J.Jill

J. Jill seems like a store whose clothes are designed for women «of a certain age.» I really struggle not to think of it as an old lady-​type store, because I AIN’T old, and I’ve bought things from here ;-) Yeah, so let’s stop this train of thinking right now.
Honestly, this store does have some beautiful items; I especially like some of their sweaters. Many of the clothes aren’t particularly form-​fitting, which could be where their «old lady» reputation comes from.
This is a good place to stock up on some basics, especially during sales. There are some excellent deals to be had. In fact, I just scored a great deal on a long black velvet skirt and a dressy top (needed for a post-​holiday work party). Not only were both items heavily discounted, but were an additional 50% off. Got an outfit for $ 30.

Really nice staff I encountered this morning. I came in with an old gift receipt & two items I wouldn’t possibly wear (me & Mom have divergent tastes– not bad, just different). Manager took 1 look at the receipt & could not locate items given the age. She helped me to use our old phone # to locate our info & got a full refund. I SO appreciate that since I was returning items late as a result of an accident that had me laid up for a while. Unfortunately
Talbots across the way did not share this philosophy but their clothing is ugly anyway. Ah Mom– why?! :-P Thanks, jjill management for hooking a girl up. Will be back to shop when yr Spring/​Summer stuff comes in… I appreciate the trust.

Love their clothes. Been to several branches. This place has the worse staff. Unfriendly unlike Brea, Del Amo, Manhattan Beach. Two stars for the clothes!

I love their clothes. I never had a problem with the store. The sales people are friendly and helpful. Sometimes I buy their clothes on line and end up returning them at the store. They always graciously accept my return.

Most of the staff is friendly but of course I get the one girl who is ridiculously stupid! Hello holiday season and unhappy miserable employees! Thanks Carol for all of your help! NOT!!!

I really want to give this store a 5. MOST of the staff is friendly and helpful and my mom finds a ton of things she loves here for a great price.
The store manager, however, brings this store down to a 2. She’s rude, condescending, and treats my mom like she’s wasting the manager’s precious time. Most of the staff know my mom by sight and already know my mom will drop (too much) cash here. It doesn’t matter, the store manager will ball my mom’s clothes up in used/​old tissue paper (which might be ok if she asked if it was a gift first), give her a hard time for exchanging with a receipt, or just being downright rude. Once, my mom placed an order and this terrible woman asked for her zip code. My mom gave it, but the lady made no indication she heard her or typed the zip code in. My mom repeated it, just in case. This manager cut her off and said «I HEARD you.». My mom was so offended, she said «Excuse me?» to which the manager said «It’s fine,» as if my mom were apologizing.
We won’t be visiting again.

Ok, Mom was very happy in this store. My usual MO when I go to the mall with Mom is to take sukodu, a book or both. I find a chair and wait for her to look through whatever store we are in. But she pulled me into J Jill because she is on a quest to get me out of jeans. (When she first started this quest, it was you are in grad school, then you have your first job, then you are working at a big hospital … now its you are getting married.) She was lucky, there were a number of things that I liked, especially on the sale rack (the thing I hate more than shopping, is spending money on clothes). I didn’t get enough to redo my wardrobe, but I got enough to make Mom happy and it happened on Mother’s Day, bonus points.
The service was very good, the store was clean. A very pleasant place to shop.