Newport Beach Yellow Cab

Told me they had lots of cab drivers in the area and that they would be here «very shortly» 30 minutes later I called and they acted like I never called. Told me it would be 10 – 15 minutes from the. I will not use them again for transportation.

Horrible. Told us 15 minutes, after 20, we called again to check the status of the cab, then they said 5 – 10. Still didn’t show 20 min after that! Eventually canceled & called different cab co. which picked us up in 5 minutes! We were an hour late to our event. Should’ve called the other company first.

Never use!!! They picked us up on time to go to our destination, but the return cab NEVER showed. I booked the taxi service 9 hrs in advance so there shouldn’t have been a problem, but hey I understand mistakes happen right?
When I called to find out where the cab was, they said they were running 10 minutes late. OK no problem. Half hour later, I call back and they ask me to please hold, never to return. I called several times after and they continued to hang up on me. I guess if you just ignore the problem, you think it will go away. They never once apologized for the inconvenience, or offered to send another cab right away. What kills me is that initial trip was quoted $ 55 flat rate plus tolls, and when we arrived the bill was $ 75. Totally my fault for not asking because I was in the back and our passenger sitting up front paid. We also tipped the driver a very generous tip, so I’m not sure why they wouldn’t want to come back. They also gave us a business card with a number to call if we wanted to leave earlier. Guess what happens when you call? «This number is no longer in service»…NICE. Good luck getting a cab at 1 AM on a Saturday! We were all from out of town and didn’t have any other way to get home, luckily there were some stragglers at the event and let us pile into their car. DO NOT USE what a waist!