Red Hill Collision

I was referred to this shop by the local Cadillac dealer in Costa Mesa, Suburban Cadillac. Since I have plenty of faith in my service advisor’s referrals, and since this is the body shop that dealership uses for their customer’s cars, I thought I would swing by and get a quote from them for some damage my 2013 CTS-​V incurred due to a defect in an access drive onto a shopping center property. When I arrived, I first noticed they have a nice customer waiting area, with coffee, etc. There was a smiling face behind the counter as well. I was directed to an office that just so happened to be the office of John Mittskus, who is the Director of Operations. Upon seeing John I immediately recognized him. He was the owner-​operator of another shop that I had been referred to by the dealership the last time I needed a small fix on my car paint. When I inquired, John gave me the story of how he ended up at this shop and he asked me if I’d like to check it out. Of course I would! I could see why he was proud of this operation: the shop was well-​organized, very clean, with plenty of people working at their various tasks. As we roamed the different areas of the shop I could see they are extremely well equipped to handle the smallest to the largest repairs to just about any vehicle. They have nice, modern equipment and tools and as I mentioned the place was very orderly. These were all good signs to me. When we got back to the office, John wrote up a quick and concise quote after surveying the damage to my car. I asked a few questions that were probably typical for anyone worried about their precious car, and John had all the right answers. The place at first impression was a very professional operation with a lot of business that anyone would be happy to not only work for but to also be a customer of. A few months went by and I finally decided to get my car repaired. When I reapproached John he remembered me and was right on top of the situation and ready to not only fix my car, but order the parts and get them quickly and get it done fast. I had confidence that my car would be in good hands! As an extra measure of customer service, John offered to pick my car up from the dealer where it was being fixed for a different warranty issue and to deliver it there when it was done. I like that kind of willingness to service customers and it should mean a lot to anyone wanting to do business with a company. My experience was better than expected, even after my original visit to the shop that created my confidence in the first place. It was quite evident in my conversations with John that he knows the business inside and out, including all the technicalities that go with being able to work on anything with wheels on it. My car looks like new, and you can’t even tell that it ever needed any kind of body repair. That is how it should be… restoring a car that has been damaged so that you don’t even know it had any damage. I will definitely use this shop again should the need ever arise and I encourage anyone who needs service from a well-​established, reputable, quality-​driven, friendly, and competent shop to go directly there without any apprehension whatsoever!

I had a great experience at Red Hill. My car was parked at Fashion Island and some one dinged and scratch my drivers side door. The Jag dealer referred me to McClaren and I was not please with the attitude of the people who work there. Then I heard that Red Hill is also aluminum certified. Red Hill’s bid was $ 200 less! The staff was very personable and I felt like they really cared. I got my car back as promised and am very happy with their work. I will definitely tell my friends.

George Mendoza is amazing he helped me out to get my Prius fixed he is very professional and shows that he cares very much for his guests specially since I was having issues with my deductible payment, if I have further issues with my car I will most definitely be coming back here for his great service

My friends dad recommended me to a mechanic who referred me to RED HILL, so glad I went with my gut and chose this shop over any shop my insurance would have chosen for me! John helped me throughout the entire process of getting my car repaired to good as new, he even got involved with my insurance company when needed and was in constant communication with me while my car was in the shop. Although my car took a little longer than expected to be fixed, it was worth the wait because my car looks brand new!!! No one will will ever know it got slammed into a yellow parking lot pole thing in attempts to avoid an accident, well except for you Unilocalers reading this! Oh and I must not forget to mention, they washed my entire car inside and out, I swear it was like they took the time to professionally detail it, which I was so grateful for because that was one todo thing checked off my list once I got my baby back! I highly recommend taking your car for repairing unfortunate events, John was sympathetic and understanding about my frustrations with my situation, the quality of work was and is superb, the customer service was outstanding!!! See for yourself

I stopped in Wednesday for a quote on a side mirror. The parts were in and painted on Thursday. They replaced my mirror during my lunch Friday. Very grateful for their speedy turn around time. The office is beautiful. Everyone I worked with was very accommodating. Thank you George and Michelle!

I am an insurance agent and have had many clients rave about Red Hill Collision. So last week, when I got rear-​ended myself, I thought I would take my clients advice and check them out. They were super fast, courteous and I literally had my car back with a new bumper in two days. The shop is beautiful and very well run. I worked with George and he was great! I would highly recommend them.

I just wanted to write a quick review sharing the wonderful service I received at Red Hill Collision. Just walking in the place looks fantastic and the service was prompt and thorough. I would like to give a special shout out to Chris who has helped me throughout this whole process. We needed work done on both the front and rear bumper and he made the whole process very comprehensive and easy. I would recommend this shop to anyone who is looking for professional service at a great rate.
Awesome work guys.

Fantastic work and service. Very professional and knowledgeable. Excellent customer service. Took care of all the insurance work and made sure every detail was taken care of. John Mittskusreally took charge of everything and made sure it was all done right. Highly recommended!

Red Hill Collision is the best. I brought my car in for scratches and door dings and Christian took great care of me. Their shop is state of the art. If you want quality work done and want to work with great people Red Hill Collision is the best place in OC.

Brought in my brand new 2016 Honda Accord Sport from a small rear bumper accident on the freeway. Went in to get an estimate and Walter took care of me. Within 10 minutes he did his 1^st estimate and worked with the insurance company on taking care of my car. He also notified me that there will be a 2^nd estimate from the inside of my rear bumper to see if there were additional damages. Around a week later, dropped off my car to get it repaired and the repairs were amazing! It looked like it was brand new! No complaints whatsoever. Not only did they repair my car, Walter made sure my car was detailed. Looked better than when I bought it off the car dealership. Another thing was that Walter kept in touch with me and updated me on my car and things I had to do to with the insurance company. Really liked that. Customer Service is amazing. Will definitely come back (and refer friends) for any repairs or anything done to my current car or future cars.
Thank you Walter and Red Hill Collision for your service!

Took my Chevy here after my very first accident and after StateFarm recommended them as one of my options to take my car to. I’m super glad I decided to come here because they made everything so easy! Took my car in for an estimate and George did it so quick! Then took it back to get it fixed and they made sure I was updated with how my car was going almost everyday! They sent texts or called whenever there’s any updates. 10 days later, my car looked brand new! It looked as if nothing ever happened. George made all the payments and insurance stuff really easy for me, it took no more than 5 mins to pick up my car. Overall, loved my experience here and I would definitely recommend this place to anyone!

The people at Redhill Collision did an amazing job with my car. When I went to pick it up, it looked like a totally new car. They were super polite, accomodating, efficient. I am so glad I found them.

What a great shop. Some ding-​bat lady on her cell phone merged into me a few months ago, and her insurance was willing to pick up the tab on the front quarter panel damage. The repair that Red Hill Collision did was outstanding, and just the other day my car door started rubbing a bit on the panel, and John had no problem taking care of it and adjusting the panel. I was in and out in less than an hour, and will definitely save these guys as my go-​to for any vehicle body repair! A+ guys

From the minute I walked into this shop I knew I was going to have no problems. This shop’s attention to detail is amazing. From the aesthetics to the customer service to the actual work on the car was flawless.
I had a mishap with my car a couple weeks ago, a hit and run. I thought it was going to be a nightmare considering there was no one to blame. I took my car to Red Hill based on recommendation. The minute I walked in I was blown away. I had no idea a body shop can look the way this one does. GORGEOUS! The people there are amazing. The process was literally as smooth as walking in and dropping my car off. I handed the estimator the insurance claim, my keys and my car and that was it. They took care of everything else. Even the owners came out to make sure everything was going smooth. When I got the car back I couldn’t even tell anything was wrong with it. Better than brand new. I highly recommend this shop.

I really wanted to like Red Hill Collision. Everyone wants to have a good experience when their car is in a shop in need of repairs. This is a nice shop though… everything looks very new and very clean.
Everyone I’ve spoken to on the phone has been really great… They try to make their clients happy. They also update you on your car every Tuesday and Thursday, which I thought was wonderful… but when the calls came… George, who was in charge of handling my car always sounded so flustered… You would want the person working on your car to sound put together and organized.
I was told that I would get a call once my car arrive at the shop, but never received the call. They also took four days to get me an estimate on the car… Every time I called they promised to call me later that day or morning… and I wouldn’t receive the call and would have to call them.
I also filed another claim to get my front bumper fixed a week or so after my car was in the shop… A few clips were broken on the drivers side. The estimate was around $ 800. When I got an update from George he said that they already ordered the parts and would fix it.
I NEVER approved them to do work on the front bumper… I should have just said no when he called me… But they already started… I ended up paying for this out of pocket and George was kind enough to reduce the price to $ 700… I honestly probably could have gotten this fixed somewhere else for much cheaper… But you learn from your mistakes.
George told me that my car would be done at 4 when he called. I arrived at 3:30 and he said my car wasn’t done… and he had told me 4:30. My car wasn’t done until after 5:15…
My car repairs were GOOD though. I had the front and back bumper replaced. George also did work to the left rear quarter panel. I was happy with the results.
On the way home, I realized that they had lost my front license plate frame… I had matching license plate frames on the front and back of my car. They were a gift from a friend… I called Red Hill Collision the next day and talked to George about it. He apologized and said they would buy me a replacement. A few days later George called and said that they couldn’t find the exact one and that I would be able to buy a different license plate frame and that they would refund me.
Honestly, I feel like I just happened to have a bad experience with Red Hill Collision… I’m sure they have a lot of happy customers… I just wasn’t one of them.
PLEASE TAKE ADVANTAGE OF $ 25 OFF WITH Unilocal CHECK IN.

Let’s begin to say that every Collision Repair Shop should take notes on how this place operates.
1. You feel as if your in a Warehouse Sized Man Cave this palace is beautiful.
2.The Staff and Owners are a class act!
The staff was extremely helpful throughout the process of my car being fixed. Most shops would say you need this and that and end up keeping your vehicle longer than needed. The honesty and integrity allows me to constantly refer family and friends to this place. They have taken extreme pride in their industry by providing their customers with an experience that most individuals dread when taking their vehicles to collision repair shops.
Thanks for fixing my Prius guys!

Red Hill Collision lacks communication. They don’t return phone calls, and they don’t provide progress updates.
My vehicle was returned with wrong, nonfunctional parts, and the work took well over the estimated timeframe for both the initial work and then for the replacement of the incorrect parts.
EXTENDED REVIEW:
My insurance provider suggested Red Hill Collision since it is located minutes away from where I work. I had my insurance send all the required documentation to Red Hill Collision so I could take my car in on the following day.
Upon arrival, everything seemed great. Michelle assisted me with the initial paperwork before handing me over to George for a vehicle inspection. They even scheduled a pick-​up time with my rental car provider!
Before I left, I was told Red Hill Collision would call by the end of the day with an estimated completion date. That call never came, so I called on both day two and day three but received no answer as to when the service may be completed. George called on day four, and I was told that the vehicle could be ready by the following Wednesday.
On Tuesday, I called to check the status of the vehicle. George confirmed it would be ready by Wednesday, and I asked if it would be possible to pick up the car around 2:00 p.m. He hesitated but said it was a possibility. This was great news!
I called on Wednesday morning to check-​in with George again. He said the car would definitely be ready by the end of the day, and he asked me to come in at 5:30 p.m. When I asked if I could pick up the car at 2:00 p.m. as we previously discussed, he chuckled and said, «that’s not happening.» I made arrangements to leave town around 2:00 p.m. based on the false hope that my vehicle would be ready.
On the following Monday, I received a call from George saying the vehicle was ready. After I was dropped off by the rental car company, George took me out to the car to see the repairs. It looked fine; it was definitely better than before! We went back inside, and I was asked to finalize the paperwork while my car was being pulled out. George handed me the keys and off I went.
Then things really went south. I was driving the following night and noticed the replacement headlight was not working. I fiddled with the settings inside the car with no luck. When I parked the car again, I looked at the vehicle and was shocked to find the wrong headlight was installed!
I called Red Hill Collision after their office had already closed and left a voicemail detailing my recent discovery, and I never received a call back. I called again during their normal business hours and had to re-​explain the situation. George told me to bring the vehicle back around 5:30 p.m. I was leaving town again, and 5:30 p.m. would be too late. I told him that I would come in around 1:00 p.m. and George was conveniently not present upon my arrival.
John, the manager, greeted me and apologized for the mistake. He came out to the car to take photos and said he would put in an order for the correct headlight that day. He then told me that by Friday, they will be able to correct the problem. Friday came, and I received no phone call. I followed up that evening but was told they had not received the replacement part yet.
On the following Monday (three weeks since the initial drop off), I received a call saying the part came in. I was then asked to NOT come in on Tuesday because they were falling behind on the current vehicles. I was asked to come in on Wednesday to have the repair done. A few apologies were said, and I returned my car over again.
Upon pick-​up later that day, the correct headlight was installed and was fully functioning. I grabbed my keys and drove off. Later that night, I noticed the tilt/​level of the replacement headlight was incorrect. It took two more visits to Red Hill Collision, and the tilt/​level is still not correct. I give up on this place.

I took my 2008 Mazda 3 to RedHill after someone rear ended me on Feb. 27^th. I was referred from my insurance company (State Farm), & I was very happy w/​the work they did on my car.
On March 13^th my husband was in an accident in his 2006 Pontiac GTO. A drunk driver hit him from behind & pushed the car up onto the curb. The GTO is not his daily driver. He was only driving it, because I was driving his Corolla, since my car was at RedHill.
My husband has always loved GTOs & he purchased this car on his own at 21yrs old. This car is his baby! He managed to keep the mileage low & take great care of it. The accident caused extensive damage & my husband was devastated.
Because Red Hill did such a great job on my car, we decided to take the GTO there as well.
George Mendoza assisted me with my car, and he also helped us with the GTO. I think he does a great job. I also think that he is what I would call a «yes man». He has great customer service, but if he doesn’t have the staff behind him to support that, it means nothing.
The GTO was dropped off to RedHill on March 16^th. On May 7^th, we received a call that the car was done. My husband drove to Redhill on his lunch break to sign the papers. He wasn’t able to pick up the car at that time, so George left the GTO outside & we picked it up that night.
The GTO has a rare bumper & George had a hard time finding the correct one, he eventually found it, but after almost 2 months, I expected the car to be in great condition after being repaired. When we picked it up, it was dark & raining. The next day, we looked more closely at the car & noticed a few things were still not fixed.
1. The front bumper was still scraped, & was never painted (even though the paperwork said it had been)
2. The trunk was not aligned properly, so when you tried to close it, the lid would pop back up. It would close, but it had to be slammed very hard to latch.
3. There was some sort of glue on the front seats, center console, & back seats.
4. There was caulking & hand prints all over the back window. The trunk liner was pulled out & there were trunk liner upholstery clips missing.
My husband called George right away & he told him to bring it back, so that they could fix it. George took a look at the car, & seemed shocked that the bumper wasn’t painted, etc. I told him I thought that his team did a «half assed job» because of the lack of attention to detail. He said he would take care of all the problems & we trusted that he would.
After a few weeks George called to say that the GTO was finished. My husband & I went to pick up the car. When we arrived, we made sure to do a detailed inspection of it.
Unfortunately there were still problems. The trunk liner upholstery clips were still missing. George said he would order them & have them dropped off at our house, so we wouldn’t have to come back. Also the trunk still wasn’t closing properly. George said that he would quickly bring it to the back & have them fix it. We waited in the lobby for a while & when it came back, the trunk was fixed. It seemed so easy, yet it wasn’t done when we got there. Why wouldn’t George have checked it before giving the car back to us, when that was one of the main issues?
We left the shop & then noticed a few things while driving.
The dome light was unplugged, so it no longer turned on.
The lock housing on the driver side door popped up when the door was unlocked.
The glue that was on the front seat & center console was gone, but they scrubbed the leather so hard that it was damaged. There was also still glue on the back seats.
We called George again, & explained the issues. We weren’t able to drop off/​pick up the car again. We emailed the manager & he told us that he would personally pick up the car & make sure that it was taken care of in a couple of days.
Instead of him picking up the car, a flatbed driver came to pick it up.
Over a month passed & I don’t know why it took so long to fix the car.
The GTO was at their shop for a total of almost 6 months.
They knew we didn’t need a rental car, so they took advantage of us. They dropped off the GTO at our house 1 ½ hours after they said they would with ½ tank of gas (it was checked in w/​7/​8 tank) They said they would reimburse us, but never did.
The lock housing still isn’t fixed, there is still glue on the back seats, & the driver door isn’t aligned. We will not bring the GTO back to RedHill, because we no longer have the time or patience to deal with them.
Their staff is very nice, but they need to work on back of the house staff. If front of the house has great customer service, & always says «yes» but when we get our car back, it isn’t fixed, there is a problem. I feel that their staff over promised & under delivered.
Like all the other negative reviews on here, I am sure Christian will be putting his response below. These are all excuses! If he had treated us a little better when I contacted him about this, you wouldn’t be reading this review.

It’s a looking shop and it has great potential. I was able to get my work done quickly, but then again, they didn’t seem very busy either (I was there several times).
The work I needed was very simple but I could sense that they take care of business. The only advice I would offer is to follow up with any unanswered questions or concerns. George was going to follow up with me on a few things and didnt.
I’m not a fan of businesses with so many fake looking reviews, so caveat emptor. Also, they didnt seem like a well oiled machine when they were slow so I’d hate to be here when busy.

Nice well kept guest area with large tv to keep you entertained while waiting. Dropping off my vehicle was quick and painless. They arrange to get you picked up by rental car company if needed.
My vehicle was repaired and ready in less than 72 hours and the new bumper looks good. There was no time to enjoy my new rental car at all.
Take advantage of $ 25 off deductible with Unilocal check in.