Stuart Weitzman

SW boots are beautiful. I only want to share my experience in this store. Just two weeks ago, I and my friend went to this store for 5050. A Chinese-​speaking assistant helped me with very DISRESPECTFUL attitude. She was the only sales in the store at that time, and there was no other customers.
I asked her if I could try «5050″ and „reserve boots“ to see which is better on me, but she only let me try one of them and told me» they are the same style, you just need to try one of them” Excise me? Why they have different names if they are the same?
After I tried 5050 on, I asked my friend if the pair of two boot leg looks a little bit different, the girl interrupted and said“That must be your problem. Lots of people buy this boots. They are perfect.” What?! I understand as a salesperson you love your products, but what kind of sales would be so rude to their clients?
Finally, when I was still taking off the boots, considering purchase which one, she suddenly said «Bye-​Bye» to us (standing 2 meters away) without asking any questions! Again, what is wrong with you?! So we just left and bought my boots in another store.
We talked in Chinese the whole time. Chinese is my native language, there’s no way that I might misunderstood her mood. I know so many Chinese-​speaking sales that are PATIENT, KINDLY and PROFESSIONAL, but unfortunately this LADY is not one of them.

Their return policy is very strict, they won’t let you return things that you buy «on sale» even if it is unused and u return it right away.

If your shoe closet restricted you to only buying one boot… the 5050 over the knee boot would be the PERFECT pair. It is so comfortable, sturdy and not to mention stylish. No matter what your calf size is, this boot will stretch to fit your legs. I have very thing calves — 10 inches to be exact and it is quite difficult to find boots that don’t make it seem like I could fit a whole another leg inside the space. The 5050 boot fits my calves perfectly. I first bought the Black Nappa leather and now I got the Brown Suede.
Gracie actually placed my order via phone and shipped the suede pair to my house. She was very helpful in tracking down those boots as there was only one left in my size at another store. She emailed me the tracking number as soon as the order shipped.
Overall, I had a great experience with the customer service and an even better one with the outcome of my boots.

Bought a pair of silver scandals and mentioned to the sales associate that the strap needed shortening. She said no problem and
Stuart Weizman would have it done gratis. I took the shoes home with me and later reuturned to the store to have the work done. The sales associate with whom I had worked was no longer employed at the store and the staff refused to honor her committment. They said if I wanted it shortened, I should take it to a shoe repair palce and have it done. Next time I will buy at Nordstroms where the customer service is both excellent and reliable.

There is just no way to not rate Stuart Weitzman 5 stars!!! I have been coming to this store for well over 20 years. There shoes are so beautiful and fit my feet perfectly. Anytime I need a dressy, classy high-​end shoe, this is my go to place. I am well aware others may feel CL, MB, MM are better but not for me. The service here is impeccable. I purchased a pair of black dressy shoes with crystals and black ribbon lace ups several years ago. Having only worn the shoes twice, some of the crystals came off of only one shoe. I brought them in recently and they were more than happy to have them repaired. They were sent to New York and done properly, not outsourced to a local shoe repair place. I am so pleased with everything Stuart Weitzman, love the shoes, love the service!

The customer service at Stuart Weitzman at South Coast Plaza is fabulous! Everyone at the store treated us with respect and was very friendly.

I am not obsessed with shoes. Not compared to purses. I am not Imelda Marcos. But I do love buying, organizing and staring at them =P
My first Stuart Weitzman experience was great. Those are my favorite shoes. Very comfy and pretty with swarovski crystals. I went to South Coast Plaza and got lucky. 50% off Stuart Weitzman!
Black peeptoe pumps with black and clear swarovski crystals. I like the shoes right away. Then I tried them on and walked around in them… I fell in love right away. The shoes were a little tight at the front but the saleswoman offered to strech them for me. Deal! I was afraid she would rip my shoes while streching but she was gentle. My shoes were streched and fit perfectly now.
Stuart Weitzman shoes are so eye catching. You notice the crystals right away. Bling bling!
Stuart Weitzman shoes are sexylicious! I can“t wait to get more! Shoegasm part 4.

I started going there because I love the shoes. I keep going there becuase I love the service. The sales associates are great and always willing to go above and beyond in finding colors/​sizes and shipping them to my home (for free!). I can stay away for months at a time and am always greeted by name when I walk in. They are also great about calling me a few days before sales.
They are also great about service after the sale (i.e. streching, etc)
A true gem for customer service!

I can’t remember, but I think the sales assosiate that helped me is named Marylin, she was great. Helpful but not pushy at all. I don’t know if she is comission based, but if you go in there try and see her. The shoes themselves are to die for, I love them, the fit well, they’re beautiful and timeless. They are by far my fav shoe company.