Two Wheels One Planet Bicycle

.first off I came here on a Monday morning thinking on a slow day they would want the business. I pull up to place and the lady staff was setting up bikes outside. Before getting my question off she insisted on reminding me that they were not open till 10:00. Without a delay or hesitation she told me she could not do anything without her mechanic there. So I guess she is just there to set up bikes I guess. Nice job title. Probably hire someone with more skill
I got back in my car because asking my question just seemed wrong? I guess. If I didn’t need this part asap I would of rather gone to target or Walmart or gave my money to a homeless man before I give a cent to Two Wheels One planet. They have rude staff and not very intelligent ones either. Train them in customer service not on how to ride bikes. I felt so bullied and threatened .now normally in customer service you want to make your customers feel welcomed. This lady is a joke, she is rude and had no customer service ! If this is the kinda of staff that this place chooses to hire then they will never see me again. We have lived off flower st our whole lives and have come to this place for all our biking needs because as a kid they made you feel welcomed .i will never return and will never ever recommend this place to anyone!

I’m new to biking and needed it all. I had a borrowed bike, but had it tuned up here. Will, the store manager, helped me and he was informative. He also set me up with a helmet, gloves, shorts (man I wish I’d had these my first ride), and jersey. I have been back a few times for incidentals and always get great service. The tune up was reasonably priced, and I’m very happy with the bike now. Thanks Will!

Great bike shop. They gave me a good deal on a ton of stuff. No pressure salesman who was extremely helpful. Came back the next day for hassle free adjustments. I went there from Irvine based on Unilocal and was very happy I did. The customer service at the Irvine shops is very poor.

Excellent customer service here. All employees are super friendly and helpful, and seem to really enjoy working here. Was just here yesterday and the guy helping me out (I forgot his name) made a bunch of adjustments to my fixie at no cost, and even stayed after their closing time to mount a new seat and help out with a few other things. Instead of a mindless employee who only does the bare minimum, like you see at a lot of businesses, this guy really felt like he loved being around bikes and wanted me to get the most enjoyment possible out of mine. Will not hesitate to come back for more parts and service. Highly recommended.

For the past two years I’ve been having 2 wheels 1 planet service my mountain bike. They have always done exceptional work and had great customer service. It is evident that everyone who works there-​manager Jeff included, is passionate about biking.
After doing extensive research on cyclo-​cross and hybrid bikes I finally pulled the trigger on a Giant tcx slr 2 from two wheels one planet. The entire process was smooth with no pushiness or up-​sell. They found the right Bike for me and got me properly outfitted.
Finally, they have 1 year no interest financing available. This is amazing.
I would recommend two wheels one planet to anyone unconditionally.

I wasn’t impressed.
Made a special trip here to get a wire bicycle basket they have listed in their website for $ 20.25. I recently saw one that a friend had purchased here. I did figure a worst case scenario is that they wouldn’t have it in stock and would order it in for me. Of course that was the case, not in stock. But here’s the super good news, they would order it in for about $ 35 all totaled with tax and shipping! Huh? Just about the worst offer ever from a local retailer.
When I got home I ordered from Amazon for $ 21.50 including free shipping.
I prefer Newport Cruisers for the stuff I need anyway. Super nice people. I’ve never been quoted additional charges if they are ordering something for me.

They have excellent customer service. Sometimes they even cover more than 1 person at a time, keeping everyone happy simultaneous. This allows you to be educated on your questions then consider the information while not feeling pressure to make a decision. I’ve been in at least a handful of times however I didn’t check in. I remembered this time!
I own a beach cruiser (duh), road bike, and a mountain bike. All have been here to be seen by the bike doctors. When we have a bit more mileage on us, we’ll be back again.
Thank you!

Awesome bike shop for Trek bikes. Highly recommend! The staff is very helpful and will help any level rider. I will always buy my bikes here.

I just updated my road bike components to DI2 late last year. Then this week I added Dura Ace Levers, D-​Fly and a Garmin 520. Johnathan the young service guy performed a fantastic job of adding these components. Even the old components were cleaned then wrapped and placed in the boxes that the new components came in. Now that is the kind of attention to detail that you remember and talk about.

My toddler’s bicycle wheels needed air & my regular pump wouldn’t work since it was too big for the wheels. I came by the shop 30 minutes before they opened. Jeff & that’s right another Jeff put air in the tires & we were ready for our ride with no delay. I was happy to spend a great family day in the sun with my boys. Thanks guys. You’re awesome. Now that’s excellent customer service.

Good service and a friendly staff. This bike shop has had better days but all in all I think it’s a good place and fits nicely here in Costa Mesa. Again, the staff is very friendly and ushally can answer all of your questions. The service department stays very busy and I think does a good job. The décor is great, lots of old and unique bicycle memorabilia all over the place.
My biggest complaint about this place is the bikes that they sell. I’m not a big fan of the brands and or the quality. Back in the day they offered different brands and better quality bikes. I find myself buying my bikes at other bike stores and then serving everything here. I simply wish the this place offered a better selection.

Two Wheels One Planet is a top-​notch establishment. I purchased my first true road bike from here last year and have never bought anything bike-​related anywhere else. Every member of the staff is extremely knowledgeable and helpful. It is easy to find a lot of bike accessories online but I will always come back to Two Wheels One Planet for anything bike-​related. They provide a level of service and expertise that you simply cannot get at an online retailer. Two Wheels One Planet will always have my business.

Can’t say enough great things about this place! The staff is so incredibly knowledgable and friendly. I will not buy any bike nor gear from anywhere else! Jeff and Melissa were just awesome! They went out of their way to help me and my three sons, very much appreciated!

Great place with very helpful employees. I was buying a new bike, everyone was knowledgeable and willing to help me find a bike within my range. A success and I am very happy with the outcome

Impeccable service every time! I wish I had grabbed a couple more photos on the last recent visit. They had this really informative display featuring all their Pink October products and motivations to give back to the community and as a part of their October shop presentation. I really respect businesses that support one another whether it’s through their brands, customers, employees, organizations or the cycling community in general. It’s recreational AND educational! Finding something different and unique every visit. On top of their overall ease of shopping here, the service is awesome. Dusty and Jeff have helped me in the past and are super helpful. Keep up the great job! Love visiting Two Wheels!

My man and I relocated here from the east coast and decided that even though we already have bikes, we needed cruisers. We both got Electra 7 speed townies outfitted with bells and baskets and some locks. The really positive things that stood out at this shop:
*We walked in a few minutes before close to make the purchase, and they stayed late to outfit the bikes so we could use them that evening. Took about 45 minutes. In the past, when I’ve had baskets put on, I’ve had to wait hours or days. Awesome!
*The prices are very fair. We had literally purchased the exact same bike as a gift for someone the week before in NY and paid $ 70 more. Great value.
*Complimentary bike maintenance workshops the last Wednesday of every month. I’ll definitely be there.
*12 month no interest financing, if you need it. I’ve never seen a shop offer this service before.
They didn’t mention anything about a 30 day follow up service or free tune up after a year, which most bike shops offer standard. I forgot to ask and am not sure if this is included. I also did notice that their pricing for service seemed on the steep side compared to what I’m used to paying. For those reasons I knocked off a star. Otherwise, great inventory, great prices, fast friendly service.

WOW! What a wonderful experience. Will was so patient and kind, but coupled with incredible knowledge… I walked in with three old bikes that had «lived» outdoors. He assessed each one and in the end restored one, trashed one, and gave me a bit toward my new bike. Will and his team take the time to listen to the purpose and riding style to guide you toward the best purchase. Honestly from my first bike as a child where I had a $ 100 in coins to now, never have I had such a great experience.
Oh and BTW at the end, when he rang me up it was actually LESS than I expected and came away with everything I needed. I have been on two wheels every day since.
Thank you Two Wheels!

Brought two bikes for a tuneup thinking I had left them in good hands based on reviews. My bikes were quoted to be $ 120 total because of a special they were running. Five days later (supposed to be two-​three), I come in to get the bikes and am handed a $ 240 bill. I also notice one of my bikes has a screw missing from the frame and a flat on the back tire. I ask them to fix, run home and grab my original work order that shows it was $ 120 total and head back.
My bike is now fixed, I show them it should have been $ 120 and I hear a lot of passive aggressive things and a lot of stalling. I felt like I was at a shady mechanic, I swear I heard a fake phone call to a «manager». Finally, I tell them I have to go and I end up talking to three people before I finally tell them I’m paying what I was quoted plus a little extra because of the misunderstanding.
Best part? I leave my bike in the garage overnight and the next morning the tire is still flat. Never going here again.

I bought my Giant TCR in January and the TWOP gang has been stellar with their service and freely sharing tips for maintenance. Shout out to Muni for doing a great job getting my bike adjusted to fit me perfectly. Also a shout out to Brian and the rest of the mechanics! They do a great job and turn things around pretty quick so I can be out riding and not waiting!
The free workshops they do ever last Wednesday of the month are a great way to gain the knowledge to do more of your own maintenance work.
Thanks gang! I will come ride with you on a Saturday morning in May!
Todd

Writing good dialogue is difficult. When done well it not only shows you what sort of person the narrator is but also gives you telltale signs about the setting and feelings such a setting evokes. Well written dialogue propels the story without need for an author’s narrative.
With this in mind I present the following:
* Standing in line for service, I remark on the nice bike of the girl in line in front of me and she responds with «It’s an old bike that we had painted and refurbished here but they did something to it. I can’t get it to ride straight anymore».
* While filling out service forms I’m within 3-​feet of two employees as one sneers to the other «We’re really busy today because everybody’s returning with bikes that you worked on».
* After telling me about a special offer that I’d missed by a few days (and which I proceeded to go ahead and request) an employee tells me «I’m gonna get in trouble for mentioning it.»
* After waiting patiently to request the special offer of one manager, the request gets escalated to another manager who comes out, looks my way, then returns to the back service area. Five to ten minutes pass and I catch his eye when I again see him. «Are you (insert name here)?» I shout. With this, he yells to another employee «Give it to them. Give them the deal».
* After getting «the deal», a service employee continues to work on a bike for which no owner is present. «I’ll get to you when I finish with this» he grudgingly says.
* At his encouragement and because he continues to work on another bike, I walk around the store searching for something to purchase to offset the money being saved as a result of getting the deal extended to me.
* When I return, he’s helping someone else and doesn’t appear to have finished working on the bike he said he needed to finish working on before helping me. At last, that transaction concludes and it is time to write up the paperwork for my pair of bikes. «They’ll be ready on September 5^th» (8 days from now) I’m told, at which point I’ll no longer be in town.
This might not be the most scintillating dialogue but it does the job that all good dialogue does: It tells me what sort of employees work there, how those employees are treated, what they think of their customers, and what sort of service they provide. In fairness, the front of shop, where bicycles are sold, seems fine but that «service» area is not. 45 minutes wasted and they couldn’t have cared less about me, my time, or my bikes.