Urban Outfitters

An employee told my boyfriend she was a professional at putting balls in her mouth! Hands down of course this is the reason why I dislike this location :). Parking is a bitch, ¾ of the employees seemed nice except that comment from the one who made that dick sucking joke. Only thing that should be go down her throat is my foot.

The wait wasn’t that long but I dont know what took them so long to process. I was standing in line for appx. 15 minutes without moving a footstep and was about to leave the store. Fortunately Chris was able to ring up card-​paying customer, he also helped me order an item that I couldn’t find in store and ship it for me together with my entire order. Luckily, it’s very nice of him to ask if I want him to order it for me instead of just giving me the answer «No we don’t have it here» just like I’ve experienced everywhere else when I asked about a specific item. Thumps up to Chris one more time and I can’t say thank enough for your service. 4 stars for Chris being awesome and 1 star off for the slow check-​out counter.

POOR MANAGEMENT. Outside of urban waiting for it to open. Employees who are waiting outside just walked up and told us the manager is stuck in la and it will be 20 minutes. Okay so you guys are opening at 11:40 when you’re supposed to open at 11? POOR MANAGEMENT. There’s at least 20 guests outside…

It’s a struggle with this store. You hate having to pay the price, but where else are you going to find some of this stuff? I’d strongly suggest not paying full price for anything at this store. I’ve only bought things here on sale, and even then it’s still expensive.
The last time I shopped here, they were having a first ever, 75% off already sale items. I made a killing. I bought items that were originally priced at $ 40.00 for like $ 2.50. I probably spent a total of $ 15 dollars and got close to $ 200.00 of originally priced items.
I swear, just wait for the sale!

I had a great experience with Cynthia she was very attentive and patient. This is one of my favorite urban outfitters I’m always helped what the highest level of customer care. I do admit that some urban outfitters are very snobby however you do not get that experience at this location. Chris is the store manager who is also splendiferous. Thank you guys!

Cool vibe. Tried on a few shirts because I really need t-​shirts. No luck. I only liked one and i wasnt crazy about. Plus i am on a budget. Had shirts 2 for $ 28. Not too bad but i didnt fall for it.

Parking is a pain here, but this really is one of my favorite UO stores in the SO Cal area. They have great, super helpful staff, very courteous and quick, and just overall made me feel good about my purchases. Their clearance section is well stocked, and always has a hideen gem of a bargain that makes me happy! The ambiance of The Lab seems to be very much in sync with the UO aesthetic– the other eclectic stores give off a very hipster vibe even tough it is moments away from the mass-​market South Coast Plaza.

The service is exactly what other reviews have touched upon, it’s crap. There was a stark difference between how the asian dressing room associate treated my sister compared to everyone else. After my sister tried on her clothes, instead of asking how everything went as she did with other shoppers, the associate blatantly ignored her. Hello! Rude! Just because you work in urban outfitters, a higher end store, does not give you the right to give differential treatment to your customers. It is messed up and hilarious because these workers are only working in retail… Check yourself before you think you are as one said before «too cool for school.»
Additionally we waited in line for about 10 – 15 minutes before being helped. One cashier and looking around I can see two additional associates on the floor simply fixing up things…

I really like this store. I don’t think I would ever purchase clothing from here because it is ridiculously expensive when you can find similar pieces elsewhere or the same pieces at a second hand store. I do however like the vibes here. It’s a very spacey store with good music playing. The customer service is alright, every once in a while they just ask how you’re doing. Nothing over the top there. They have a lot of accessories and not just jewelry but sunglasses, hats, purses, hats, backpacks, socks and they have their own section with vinyls. I’ll return to this store and browse around more and browse in the sale rack a little more. I like how it’s a different room from the entire store.

My favorite UO. Not only is it local but very well organized and everyone is super friendly. But their break room MUST be right next to the fitting rooms. While trying on some clothes; you can clearly listen to the employees talking smack on customers. LOL! I actually found it hilarious, but that’s just me. I’m sure someone would think that’s ‘unprofessional’ and rude. Lol watch out ya’ll!

So, I called my card company and the representative said the reason I couldn’t use my card was because somehow the store came up as an «unregistered family store» and it could have been a glitch in their machine. And he said if the worker would have ran my card again, it would have worked.
The reason I’m giving Urban such a bad review is because the guy behind the the counter was asking me a series of questions about my card but wasn’t telling me what the problem was EVEN when I asked! He kept me waiting for over 15 minutes without telling me anything! Then when he got off the phone, he said «something’s wrong with your card, unless you have another form of payment, you won’t be purchasing something from here». I didn’t catch his name but he was black, tall, and pretty thin. I will NEVER shop here again. My boyfriend was also there and was extremely pissed on how they treated me.
Turns out it was a mistake on THEIR part, not mine. They need some better employees and better reading machines. I am so angry with the associate and this particular store.

Crapy customer service!!! Giving them one star is being generous.
The workers are not friendly and unpleasant. I was looking for an item and the worker acted as if I was disturbing him. Excuse me… it’s job to help.
The corporate office needs to either retrain their employees or higher new people.

Well… the sale section can be pretty good here! It is a pretty average urban. Their hours are different… I think they close at 8 on weeknights. Some of the workers are really nice, some were really rude.

I’ve always had an awesome experience going to Urban Outfitters in Northern California, but I’ve recently moved to SoCal and decided to give this one a try. They have the worst customer service I’ve ever seen. Today there I saw 3 employees just talking at the cashier desk, and they’d look angrily at customers who were just trying to pay? The last time I came here, the employee didn’t even know how the UrbanOn app worked. I had a 5 $ off reward, and she didn’t know how to apply it. What is the point of having the app if the employee doesn’t even know how to utilize it? This urban is in such a prime location, it’s a shame the employees are so incompetent.

Ok, so I hardly come here. It’s not usually my style. However I was waiting for the macaroon shop to be less crowded and thought to come in. I was quickly greeted by a nice girl who gave me the 20% off coupon.
This was great, because I saw some awesome shampoo and dry shampoo line that I love along with a competitively priced Swedish soap I bought. Made me so happy to not only see that the prices were lower than my usual, but that they had such great unique things I can’t easily find. The coupon made it much cheaper too. I will be returning here for more body and hair care products

My experience at this Urban Outfitters location was terrible. During my entire hour and a half visit, not one associate offered any assistance, or even interacted with me whatsoever. There was only one cashier at the register and he only paged for back when the line would become unbearably long — this was the case over and over again. This particular sales associate also happened to be the most unprofessional Urban Outfitters employee I have encountered. He came off rude, impatient, and lazy. This «too cool for school» schtick is dead! Retail is a servicing industry, therefore I expect for you to be helpful and polite. If you’re having a bad day, DON’T project that onto your customers. Instead go home early and find ways to work on your attitude.
I didn’t happen to get this associates’ name, but I remember his hair: he had his hair in a hair tie above his head, with shaved sides.
I definitely will not be returning to this Urban Outfitters ever again, horrible representation of the company and even The Lab’s inviting culture.

My wife likes this place but i’m not sure why.

This is a good UO. But then again, most UOs are generally the same. Meaning that, same crowd shopping there, same over prices non-​clearance items, and same decent priced clearance items. The first couple years shopping here I used to be more amused by what was sold here but as I get older it’s more «been there done that» in terms of the merchandise.
Note to All UO Shoppers: If you want to appreciate UO for what it is, do not travel overseas to Asia because you will see everything there for literally a fraction of the price.

Love this urban outfitters because I’ve been coming here since high school, but they’ve definitely shrunk the sale rack this visit. Anyways I came in to return something and ended spending more LOLs bought a statement piece necklace for $ 9.99 fr: being $ 24.99, a new pair of velvet wine heels for $ 29.99 fr: being $ 69.00 and found my dream pair of white on white high top chucks in leather #soboss
This place never fails with their amazing sales!!!

Just the fact that this store is located inside The LAB is probably enough to tell you that this is not your everyday clothing or retail store. In fact, at least for me, it’s a breath of fresh air away from all the shopping malls, especially on the day after Black Friday.
It has a large selection of men and women clothing and accessories, most of which have a hipster design and appeal. There’s no shortage of boots and jackets that will give you that cool hippy look. You’ll also find original design t-​shirts with some offbeat themes, such as one with George Washington wearing Ray Bans.
Other than clothing, you can find an array of all kinds of stuff, many of them humorous, some crude and some offbeat. Some are sexually oriented.
They also carry a lot of vintage items for those who are reminiscent of times like the 60’s and 70’s. You’ll find vinyl records, record players, and most amazingly — an Atari game with the original joysticks!
A lot of original gift ideas here, especially if you are looking for something out of the ordinary, something naughty, something hippy, or something that evokes past memories.