Van Cleef & Arpels

I would like to say thank you to all the staff in this particular VCA. I’m constantly going in there and I’ve never had a problem with anyone (from other SAs to the guards). Whether I’m just in there for a visit or in there buying something, I’m always treated with 100% respect and I feel so at home in there. One of the main reasons as to why I love coming to this VCA is because I have Rachel R. Rachel is not only, in my opinion, the best SA ever but she’s also a delight to visit. Whenever I’m in the area or in SCP, I always visit her because she just simply makes my day. If you’re looking for an SA, I definitely recommend Rachel. Not only will Rachel find the best product for you but, she’ll also be a great person to be with.

Out of all the Van Cleef & Arpels I have been to, the one at South Coast Plaza never fails to exceed my expectations. I visit constantly to not just shop around but to also visit Rachel R. She always makes me feel welcomed and there is never a dull moment when I am with her. Rachel is definitely a salesperson I highly recommend.

I had a very memorable experience at VCA today. It’s my birthday and one of my husband’s gifts is the Sweet Alhambra necklace in Carnelian. The price is pretty hefty for an entry level item but it looked very elegant and intricate. The SA was Nick and I can only say nice things about him. He is very patient and not intimidating at all. This store and Cartier at South Coast Plaza have one of the best customer service ever!!! Will definitely be back in the near future

Can I just have everything in this store? My fiancé and I first came to VCA looking for wedding bands last week. We were greeted by Christina Yao and she showed us the wedding ring bar. Pretty instantly he found something he felt comfortable wearing and I found a band that actually looks really perfect with my Harry Winston engagement ring! Christina then spent a considerable amount of time showing us some wonderful earrings and necklaces that I pretty much fell in love with for our wedding day. After getting an idea of what I liked, Christina went above and beyond, having me try on pcs for our day and also «just for fun pieces» that were just extraordinary. Christina is so super knowledgable, patient and easy going and an absolute doll to work with for selecting something special for our special day. I don’t even know how many times she went back to pull something else she thought would be great for us… just to look at or to consider… omgosh, I surely do appreciate it! She made us feel so comfortable… and I think we will be fans of VCA for life because of Christina!

LUV luv the South Coast Plaza’s Van Cleef & Arpels boutique. Both Kathy and Karmen were very sweet and helpful. Fell in LUV with so many elegant pieces in the Alhambra collection, didn’t want to leave the store…
I wish I could just try on every Alhambra collection piece! Van Cleef & Arpels Alhambra collection is my #1 most favorite fine jewelry ever!!! And I will honestly admit, I’m very HIGH maintenance…
My man gifted me the sweet Alhambra mini motif stud earrings in black onyx with 18k yellow gold, only $ 2250 + tax. Classic, beautiful, simple for everyday wear!!!
Already own the 10 motif white mother of pearl vintage Alhambra necklace $ 7400 + tax, and the medium motif grey mother of pearl ring $ 3850 + tax.
CAN’T WAIT TO GO BACK AGAIN… :-) VERY steeply priced, yet completely addicting and desired, for most girls!
Located on the first floor, closest to Nordstrom, plenty of free and valet parking at South Coast Plaza.

This is the ultimate shopping experience!
While Cartier in the same mall, South Coast Plaza, is pretty amazing, the SAs at Van Cleef and Arpels really go out of their way to make sure you are taken care of. My SA, Karmen, is extremely patient and knowledgeable. It can be a little intimidating, especially if it is your first time going in the store. The pricing is quite hard to swallow, but it is all worth it when you see Van Cleef’s workmanship is far superior to that of Tiffany.
They have a 30-​day exchange only policy, which is the same as Cartier.

Me & my wife went here to check out their wedding bands & the sales lady that helped us was great ! First she offered us something to drink (but we were ok) then we asked her were their wedding bands were. We told her our budget & showed us the rings. We had some questions & she answered them great. She even told us the history of their company & gave us a catalog if theirs also something else that we wanted.

Me: Hello
Sales girl: (Hello plastic smile lilting annoying voice)
Me: The necklace I got for xmas doesnt fit, it seems really small, like for a child. Are there more sizes? Can you do an extension?
Sales girl: (slight smug giggle) Oh yes most of our items people need to get altered, everything starts small. Its French sizing.
Me: (Bewildered) You mostly sell jewelry that needs to be altered to fit a typical person?
Sales Girl: I hear it often that our pieces run small.
Me: Um, Ok… is there a longer necklace.
Sales Girl: No not really, (proceeds to show me pieces in the 3−6k range)
Me: Yeah, this was a gift and those aren’t in my budget. How much is the extension?
Sales Girl: I’ll check…$ 800
Me: Seriously!?! Ok, can I return it? It doesn’t fit. I feel bad, my neck is too fat. Its tacky to receive a gift you cant wear and the store cant accommodate at all.
Sales Girl: (most politely smug, nauseating, bitch ass, made me want to punch her, and drop her 95 lbs to the floor)
(Slight laugh) No we dont typically take returns.
I have never been to a retailer that was less understanding or helpful or refused to offer ANY kind of reasonable solution.
I will never shop here ever. It is déclassé. Very disappointed this is the famous iconic french brand. Sucks.