Warmington Residential

I purchased a Warmington Home in September… what I LOVE about my home is its location and the view I have. SO far the air/​heating have been to my house about 5 times… the granite on my counter in kitchen came with big chunks taken out of it… I am still waiting on Warmington to replace this… the cabinets that the granite are on… slope down so my water from the sink that leaks out onto the counter drips down the counter and onto the floor. Warmington cant decide who should pay for this… the granite people or the cabinet people… so nothing has been done to repair this problem. The dishwasher does not work properly… when the repair person came out he said it was because the water heater needs to be set at 135… our water heater goes to 120. So we have not had a dishwasher that works well since we moved in. The appliances that were chosen by Warmington are low quality with a high price tag. The oven broke after its first use… the oven company did come out and repair that… that took over a month.
The list goes on with the poor quality of materials used in the house. I paid for upgrades… I wonder how bad it would have been if I didn’t. The customer service is good… but I am sure he is overwhelmed with customer service calls and can’t do it all.

Low quality homes. It’s unfortunate that the houses they built are in very nice areas (Chino Hills), but the quality, on a scale of 1 – 10, I’d give it a 6. They should put more attention to detail or quality control on the homes that they built. I bought my home 3 yrs ago, brand new and they’re so many things were not right and they refused to take care of those issues during the walkthroughs. For example, the side door on the garage going to the backyard is not straight, so there’s a gap at the bottom nd when it’s windy or raining, water, dirt, leaves go through that gap. There are 4 bathrooms in the house and the toilets don’t all match. The faucets were loose so that water can actually drip in to the storage areas below the faucets. Hot water doesn’t flow evenly to the bathrooms. In one bathroom, I would get hot water within 5 seconds of turning on the hot water faucet. In the other bathroom, it would take 2 minutes of letting the water run, before the hot water would come out. Last but not least, the light switch doesn’t work in the master bathroom. There was also a wiring short between the light and fan in the other bathroom.
They are marketing these homes as luxury homes, but quality is horrible.

I purchased a Warmington home in the La Costa Greens community called Castlemar in 2006 and have been quite pleased with the quality, especially when I see neighboring builder homes that are not as nice by comparison. Customer service has always been very responsive, from the beginning when it’s a constant, to nine years later. They always responded immediately and came out asap. I even had to call them recently as we were painting our front door and garage and needed the paint colors. When I called I wasn’t sure they’d offer any help after nine years by they treated me as if I were a new owner and returned my call within the hour, spending a good deal of time figuring iut the information needed in a very friendly way.
The only thing I feel was cut short is lack wood moulding on windows and the use of hollow interior doors vs. sold wood. Our home is «higher end» and was expensive, and I think those aren’t high expectations at this price range.
I don’t often write reviews but reading others I thought I’d share my very positive experience in terms of both quality and customer service.

Extremely disappointing. I will go Into more detail soon but just know that these people are awful to work with. Bait and switch, the word of the day is «NO», refusal to even try and work with you on anything. They don’t want you to have YOUR home, they insist you have whatever cheap, insanely overpriced garbage they offer. Incompetent design people, promises broken (after they have your deposit for ransom), upsetting and disappointing surprises at every turn.
And we haven’t even moved in yet!!! If they didn’t already have thousands of dollars in deposits from us we would walk away. You should too!
Update: we do like our home and overall it’s very nice. but the problems are still there. Most of the problems are items we chose from their Château Design Center (which they own). Outlets hanging from giant holes in the wall, outlets half on one side of a cabinet and half in the other side, upside down, etc. lights installed so unevenly it’s almost laughable. A row of three in one area are placed like this | | while wall fixtures are at odd heights, not centered, etc. Carpet installed with several tacks sticking up so that when you walk you almost always get punctured. I was misinformed about some of the wiring in our home. After I spent $ 300 finding out I was misinformed I offered to split my cost with them and they refused!
The supervisor of the construction team was very condescending and every time tried to say the problem wasn’t a problem, it’s «supposed to be that way». A thermostat cover that kept falling off was «supposed to be that way», an exposed ceiling lighting fixture that showed through to the Insulation was «supposed to be that way». But persistence led to many of the items being fixed. It was very annoying to have to ask three times for every repair.
Now that others have moved in I’m hearing that they were told what a problem I have been. I’m sorry but when you pay $ 700,000 for a new home you should at least be able to use the outlets! And what professional person would «tattle» on one of their customers like that? It’s not my fault you did such a bad job.

Deadly. These people are crooks. They lie about what they sell you, they’ll lie about your property tax, they use cheap materials, they will not fix your house unless you pay for an attorney. This is a true bandido organization. We’ve owned one of their houses for 13 years now and can tell you truthfully that your new house will cost a fortune in the future just to repair all the cheap stuff. If you buy a model then really look out. That landscaping is being fed through schedule 200 piping and they’ll blame that on the landscaping company. Check with department of Corporations and you’ll learn that they formed a shell, did the landscaping, then closed down the shell corp. Plenty more could be written. And yes to Jackie D. They are smooth talkers. I hope they performed for you, but history would say they didn’t. P. S. They apparently duck out of responsibilities by bankrupting one name and then rising like the Phoenix with another. Warming Residential used to be Warmington Homes. Would like to learn how Amanda B’s suit went.

I live near a proposed site of a Warmington project and was originally put off by the changes that were to be happening around me. As the different groups of workers came out to sample this and photo that, they were each very respectful of my concerns and acted quickly whenever I wanted more than they were doing. Was I being a snot; probably. Were they treating me like I was being a snot; not at all. This company began to win me over… not the end of the story!
In a bbq conversation with friends in Temecula, the subject of neighborhood trauma came up and we were laughing at my snottiness and my about-​face about the changes. My friends asked «what’s the builder’s name?», they smiled when I said «Warmington» because we were sitting in their 11 year old Warmington built home and I didn’t even know it! Their home is beautifully laid out and they are still in love with it. The community they live in is even more scenic than when they moved in because all the landscaping has matured and all the homeowners take pride in their community.

Whatever you do… DO NOT BUY A WARMINGTON HOME! We have lived in their Palarmo Track in Ventura county for 9 years and for 9 years we have tried to get them to fix everything from plumbing that was installed incorrectly (causing slow leaks and mold) to windows that leak water 6 feet into the house every time it rains. We have watched all our neighbors go through their own hell with Warmington too! We are now having to sue them and they are full of tricks! They’re saying the particular devision of the company that made our home has gone bankrupt! And the parent company has a 250 thousand dollar deductible which they can’t pay. They hire illegal immigrant workers to build their homes fast and cheap! These things go up over night and these workers have no idea what they are doing. Then their costumer service people are hired to just yes sir you and do nothing until you get so fed up you fix stuff yourself. Our problems are so expensive we can’t fix it ourself… hense the lawsuit. Warmington homes may look good on the outside but they are a money pit. And WARMINGTON are just a bunch of scammers! Worst home builders on the market! Trust me. Run in the other direction!

Tried to make a offer to start the negotiating process and the response was not going to even negotiate with you. Thought I offered a lower price but a fair number based off of previous selling prices and expected some sort of response, not a response that essentially told me they were not interested. Overall they sales people have not been helpful. They refuse to let you go to the design center to talk about upgrades until your offer has been accepted. «well how do i know that you aren’t going to charge me an arm and a leg for the upgrades.» If I don’t know how much upgrades are how do you expect a person to give a proper starting negotiating price. What’s the experience worse they offer no help and I am trying to buy two houses, one for myself and one for my brother.

If you ever need to deal with the customer service, Michelle Knutson is the women you want to talk to! She is very prompt, friendly and knows what shes doing. Very pleased!

i purchased a unit in their Vantage complex in Palo Alto. this was not a well thought out community. They used what was supposedly green components — tankless water heaters; a fujitsu made heating and co0ling system and both are proving to be suboptimal. Vantage did not provide any extra insulation or sound proofing as this complex is located next to the freeway and units are not well insulated to weather. the units did not include heating to bathrooms or a thermostat to show temp in condo.

We recently purchased a home in the Trieste development at La Costa Greens located in Carlsbad, CA. The entire process was outstanding. The sales team (J Lynn & Lorry Ann) as well as the customer service team (Todd) have been excellent in response to our needs.
We love our new home and are very satisfied with the quality and value!