AutoZone

So bad, I buy two auto sensor, but they give me the wrong ones, and all of them like used ones, and it not match and when I go to return, they told me I have used them, can not return, they are so unprofessional, but their manager is fine

Went in today to buy new brake pads. The guy not only gave me the wrong ones but kept offering me shit I didn’t need to buy. Wasted 30mins trying to figure out why the brakes wouldn’t fit and thank god I went back to a diff autozone and got the right ones

Can I give zero stars? I called in the morning and they asked if I had rear drums or rotors. I said I’m not sure. They were rude at this point, like I was an idiot woman. I came in to buy the parts with the vehicle and VIN. No one asked if I had rear discs or rotors. I WAS BUYING FRONT BRAKE PARTS. Then the moron at the counter sold me only one rotor. I had to walk almost a mile down the street in 100 degree weather to get the other rotor. I was angry! I never once heard «im sorry» not even from the manager.

Follow up brake pads lasted 10 months and 7000 miles. Total joke. WARNING do NOT buy your part at AutoZone

I live walking distance away from the store. I’ve been going there for over 15 years. Quality of some of the products are mediocre. Other products are great. Employees there always have been helpful even though I’ve asked for parts for old and rare vehicles. Autozone rocks.

These guys are idiots, I asked for a boot and they have me a universal boot that is nowhere close to what I need so I go back and they guy has no idea what I’m talking about! Not the first time autozone fails me, I was late to pick up my daughter for having to waste my time and having to wait to get my money refunded. Autozone sucks

POOR CUSTOMER service! Refused to install the new battery I bought. ‘quoted, it’s too complicated to install the new battery in your car.’ I had to go to another autozone to get my new battery installed. AC not even working.

Great customer service! The staff is really friendly.
Went in the morning and wanted to change out my car battery. Ash helped me find the right battery and even changed my battery since I didn’t have the tools to do it at home. Terrific experience! Will definitely refer others here!

Terrific experience! I needed new windshield wipers and they had them in stock. They replaced them for me free of charge and wouldn’t accept a tip. I will definitely shop here for all my auto needs!

Ordered a clutch kit for Mustang GT this morning and was told it would be at the store, ready for pick up at 7:00pm same day. Ordering and paying for the kit was easy enough and the kit was ready at the time promised.
HOWEVER the box was opened and parts were missing! Apparently, the store employee that signed for the delivery either didn’t notice that the box was opened or didn’t bother to check the contents. If the store employee that receives deliveries is different than the store employee that handed the box to me well then that’s two auto zone employees that failed here. Not to mentioned the yahoo that put the opened box on the delivery truck or the delivery truck driver!
The contents are pictured on the outside of the box. Needless to say, my time was wasted and so was my gas driving back and forth for nothing. Now I’m told that the kit will be available for pick up tomorrow at 11:45am.

The workers at this store are not very helpful… I waited a very long time for them to tell me that they didn’t have what I was looking for.

I just read the only other review that this location has and I’m blown away. I’ve had nothing but amazing interactions with the staff at this Autozone.
I literally live a quarter mile from the one on Citrus and Arrow and I go out of my way to the one off of Valley Center.
I just went today and the guy went out of his way to help install a new head light bulb.
I’ve referred multiple family members to this location because of the customer service.
I’d strongly recommend visiting this place and giving them a shot.

After a late night at the gym, I was on my merry way home. All of a sudden, I see a blue siren going off behind me. It was midnight, for goodness’ sake! Plus, since my purse was recently stolen, I was without a driver’s license. Things just get better and better. The officer explained that he pulled me over because my left headlight was out. Gosh, when did that happen? I gave the cop my sob story and luckily, he was cool with the situation. I was given nothing but a fix-​it ticket.
The following night after work, I made the attempt to take care of it. I had heard before that Auto Zone does installments. I asked my friend and he confirmed. I was glad to hear it. There is no way in hell that I would know the first thing about changing the bulb on a car. Heck, I had never even been to Auto Zone before. I was about to lose my virginity. When I walked in, the two workers behind the counter were busy with two other customers.
The place seemed kinda small but since I had never been to one, I had nothing to compare it to. I didn’t recognize anything in the store. I went straight to the back of the line. At my turn, I let the guy behind the counter know what I was there for. He asked for information on my car to look up exactly what I needed. Then he says, «You need a 9003 series. Its on aisle 4,» then walks away to help the next customer.
Uhhhhh excuse me, sir??? Did he just really leave? Does he not know I’ve never been to this store in my life? I attempted to find the damn thing myself. I looked up to check the aisle numbers and guess what? There weren’t any! Well not any not that I noticed anyway. I proceeded to walk down some random aisle while feeling like a little girl that had just lost her parents in the store. I had never felt so lost in my life.
Somehow, I stumbled upon the aisle with light bulbs. Thank goodness! Now, did he say 9003 or 8003? Crap. 9003 it is. I took the bulb up to the counter to confirm it was the right one, and it was. He rang me up without saying a word. I asked if they could install it for me and his answer was a plain and simple NO. Just like that, huh? A minute later, he explains that they would have done it if it was earlier and more workers were there. I didn’t say a word, grabbed my receipt, and walked out.
I think they need to work on providing better customer service.