US Post Office

I came to do passport. Waited for 30 mins online. When it’s my turn, she told me to come back coz copy machine is Broken! Found out, employee doesn’t want to use the back up copy machine because it’s in the back of the office. the truth is she doesn’t know how to run transactions for passport ! Horrible customer service. Never come back there!

I went in to send out 2 packages to my friends. One went to New York and the other went to Santa Barbara. Both were small packages; one with 2 books and the other with just a shirt so I picked out of the brown bubble envelopes they had, which isn’t the Priority Mail (more on this later). I went up to the counter after filling out the addresses and gave them to the lady. She started punching in the address and things for the first package that was to be sent to New York. She then told me that the address isn’t going through and asked if I wanted to send it anyway. I agreed to «just send it anyway» but as I looked on the credit card screen the price for just the 2 thin books was roughly $ 15. In my head I thought that is quite too much for that… but I dismissed it because maybe it is because the books are heavier or New York is further??? The second package came out to about $ 4 for the shirt which is fine. She then printed out the receipt for me and because I was in a rush to get to the bus stop that day, I put the receipt in my wallet and didn’t have a chance to look at it till later. As I went over the receipt later on that night, I realized she did charge me Priority Mail 2 day shipping for the New York package even when it wasn’t in a Priority Mail box. I don’t think I’m coming back to this location again. I’m losing trust in a lot of USPS locations already so I might end up not even using their service anymore.

Thank you Barbara, manager and all staff members !! Phone call ! Special request !!! You are all willing to help !
One little thing was fricked me out, we didn’t receive «the little green paper note with receiver’ signature «. It never happens before. Then I just stopped by and request the copy of it.

Went in yesterday because received a pink slip that my mail was at their post office. I work in riverside so it’s a long drive anyways in advance I called and they said to bring in your ID with the pink slip. I gave Barbara both my id and the slip she goes into the back to retrieve my package. She was laughing and talking to another coworker speaking in Japanese (I think) only to come back which took a little while made me sign everything and that was it. I get home to open my package and to my surprise it’s not my name on the package! Omg I called immediately and spoke with Carlos who told me to come back. At this point I’m furious I had a long and busy day at work only to drive and waste gas twice to this postal service. I dealt with another lady (idk her name) I told her that I was in 20 minutes and they gave me the wrong package. She looked at me in disappointment to which she asked me for the pink note. I said you guys have it I gave it the first time. Barbara looked over and asked what happened and I said YOU gave me the wrong package. The second lady well it’s the right address. Yes but it’s the wrong apt # I told her. The second lady went into the back to look for my package at the same time Barbara laughed and jokingly said yeah I couldn’t find it and I saw that package and thought it was yours. It look a lot of composure not to go off on her. Hello? It’s your job to look at things like that, not guess, take the time to look at my address. I don’t mind how long you take I just want my package. I don’t wanna waste my time and gas on your mistake because you’re too lazy to check the first time. The second lady found my package and sent me on my way. Although Barbara did apologize this was unacceptable.

Came here to do my passport on a Saturday morning. Came in at 10:10am. Did not get out till 11:47am. Even though the website says passports end at 12:30pm, they stop taking customers around 11:30am because of how long the line is. If you can, I suggest you do your passport on a weekday, which should be faster. Just to make a copy of your license costs $ 1.00 per page.
The regular mail services are okay. The line goes by pretty quickly but some of the workers are rude. I guess thats what happens when they try to rush everything.
Area is secluded from the main street. Parking is not bad.

Unprofessional. I went to get a passport for my kids. They didn’t tell me they charged to make a copy of my driver’s license or I would have brought a copy of it myself. They also didn’t tell me until after I paid that there was a service charge for them making a money order because I didn’t pay by check. I had my checkbook with me and said if I had know that I would have done it. The worker’s response was to laugh at me. Also would not accept my younger sons application because even though I brought everything the government website required they said I needed to bring additional proof. So now I’m not even finished with our passports. Not going back here for anything ever again.

I had been an EBay seller when I lived in New York and continued when I moved to Covina 3 years ago. First, when I moved here I stayed in San Dimas for a week and used their post office to get money orders for my new apartment. It was nothing special, I walked out with money orders after a bit of a wait.
I have used this post office on numerous occasions and can say I only had one dispute, but the problem was on my part, but the rep didn’t do a good job at explaining what I was doing wrong with my packages and I wound up looking up the info on my own.
Whenever there’s a long line the supervisor will come out and see how many people can be taken off of the line if they are not in need of a financial transaction. Many times I was just dropping off packages, so I was usually one to be pulled.
It’s consistent, the same people there for the 3 years I’ve been using them and they take care of me very well and I’ve rarely seen irate customers and when they are, it’s for them being unreasonable by trying to make their own rules like a guy trying to get his post office box back after not paying for it for 3 months and wasn’t willing to get a new box number. I don’t know how they didn’t just tell him how stupid he was being.
In dealing with quite a few post offices in my life these guys rank tops. BTW, I’m ranking the office, not carriers who may or may not come from this customer service center.

Incompetent mailman.
I buy a lot on Amazon. I joined Amazon Prime just to cut the post office out of my deliveries. I erroneously thought Amazon Prime only uses UPS and other private delivery services.
After joining Prime I quickly learned the hard way that the USPS will continue to do to me what they do best: SCREW UP MY DELIVERIES.
Incompetent mailman.
When I order something and it doesn’t arrive, I have to visit neighbors to find which porch my mailman left it.
Incompetent mailman.
Once I came home from work and found that my mailman left my package sitting in the middle of my driveway, about 10 feet from the sidewalk. I was surprised it hadn’t been stolen.
Incompetent mailman.
Another time I had to call the post office to hunt down a package and was told the mailman had it on his truck. He must’ve driven around with it in his truck for several days before figuring out it was MY package and not HIS footrest.
Incompetent mailman.
I’ve never had a problem with other delivery services, only the USPS.
I pray Congress stops funding the USPS and it sinks in it’s self-​made quicksand.
I pray for a UPS and FedEx take over.

Extremely helpful individuals here. The man in charge of passports was really helpful and patient, I believe he is the manager here. There was some really rude customers ahead of me and he kept his composure like a true professional.

The reason im giving a 3 star is simple. They have the flat rate items available for people when the main office is closed. Today i went to ship an item i sold on ebay and they had everything but the padded flat rate envelope! What a waste of a drive and now i have to wait until monday to ship the item. If your going to display the flat rate items have ALL of the items available please!

Sigh. they gave me someone elses mail and non of mine yesterday. I am expecting some very important mail.
Gave them a call they got no apologies. They said that they would look into it. They didn’t even give me enough time for me to give them my full mailing address, just the number. Very rude sounding and then just hung up. Horrible customer service.

on Dec 1^st I put out checks for the postal worker, today I find out that they have not been delivered, now I have late fees added. Where is my mail? Our carrier is constantly talking on the phone and not paying attention to her JOB. I have found mail dropped on my driveway, I get neighbors mail, they get mine, even mail for a house 4 blocks away. No wonder the post office has a bad reputation their employees are the worst and now I’m paying for it, I wish this government agency would go away and let private enterprise do a better job, fire all those assholes who think job security means not doing their job…

Happened again. The husband put work papers in the mail and they didn’t get sent but my mail got delivered. Asshole Gabriel doesn’t do his job at all! 3^rd time we have put something in the mailbox and it hasn’t gotten taken! First thank you cards, second wedding invitations, and now very important work papers! This man doesn’t deserve to have a job!

One of the young ladies who works here is very rude. When I came on 8÷12÷14 at 3:15 p.m. to pick up mail that was sent to the post office after not checking my mail box for too long, she didn’t crack a smile, and the only thing she said in a condescending way was «So you going to check your mail more?» This bothered me because no one should judge such a thing. She doesn’t know if there was something serious going on with me or family that kept me from checking my mail. It was very rude and disrespectful and definitely not her finest moment. Wish I got her name to make a complaint about just her because everyone else seemed very nice. I’m hoping a manager sees this, and if so, she was the lady second from the left if you’re facing the workers at their stations.

I am upping my review to 5 stars. Really.
Every time I have come here, the line moves fast and the employee helping me is über-​courteous and helpful (This time Freddy, thank you)
Yesterday I found out I was paying way too much for shipping by using my friendly neighborhood USPS outlet that resides in the back of a pharmacy. Apparently, they don’t have the same options and maybe they add a fee on top of the postage? Don’t know, because the very same package cost over 6.00−10.00 CHEAPER when I took it to this P.O. Who knew?
I hope I wasn’t just lucky about my good experience here but I don’t think so– I do not like the San Dimas P.O. (always a very long line and uses the number system to control it) nor the Covina downtown annex (I always get the employee that acts like they are chained by the ankle to their post and none too happy to be there)
There is also a self-​service scale you can use to weigh packages and estimate shipping and self-​serve stamp machines if you aren’t into waiting in line.

I was waiting all day for my package to arrive today, I kept looking out for the mail man in case he arrived earlier than the usual. 5pm comes and I go check the mailbox and what do I see a «sorry we missed you note», I kept an eye out all day and they didn’t even try to deliver the package to my front door, they just sticked the note in my mail box down the driveway; is it just me or are they getting lazy. They did that to my mother-​in-​law a couple days ago too. I have never had a problem with USPS delivering my packages so this is a surprise. So now I have to wait till tomorrow to pick up my package, and I will surely be complaining about this. Very uncool USPS.

I like this location very much. It is always really busy, but the employees are on it. Very fast and efficient and you won’t be waiting for long.

The postal workers are friendly, helpful always will to out of their way to help you. Rare from previous postal experiences. Lines are shortest mid morning or mid afternoon. Easy access to my Box.

The parking lot of this place is always packed, but there’s a second lot hidden just past the first one. I’ve only had to stand in line once (only because I always use the automated system or am just dropping off packages).
The one time I did stand in line it moved fairly quickly.
I love the APC system here because no one ever seems to use it.

I’m not quite sure how this place doesn’t have any reviews yet. Now let me note that I use this place out of convenience (it’s around the corner from my house).
Although you’ll see tons of cars going into the parking lot, parking has never been a problem. Turns out most of the cars just drive up to the mailbox to drop off mail.
Inside is never too crowded, and if there’s a line it’s rarely long.
I tend to use the automated postal center because their faster.
Minus one star for the slow rate of mail delivery when letters are dropped in the wall slot. It took 3 weeks for someone in the next city over to get my mail. So knowing this, I just drop the mail in the mailboxes outside.