Trek of Pittsburgh – Cranberry

EDIT: I called and spoke to a manager about the issues I had with the tuneup I had done. He was extremely polite and was kind enough to refund my money. I’m still not sure I’d take my bike back to them however, if I ever decide to purchase a brand new bike or have a new one tuned up, I would consider giving them another chance. They just seem a bit flummoxed by older cycles.
So, I’m just going to strip down my old bike, repaint, replace a few parts and suck it up and buy the tools I need.
At any rate, if you have a newer bike, go for it. If not, consider trying someplace else or doing the work yourself.
Well, $ 60 later and my bike is still not fixed. I brought in an older, pretty well cared for bike to have the basic tuneup done and have the back brake checked.
Here’s what they say they do for the Silver Tune up package:
Silver Tune-​up Package
Includes adjustment of your shifting & braking systems, tire inflation, a complete functionality and safety inspection, and (of course) chain lubrication.
1: Back brake is still way too «soft.» (i.e. Not fixed.)
2: The chain definitely doesn’t appear to have been lubed AND when I told them how old the bike was (90’s) the kid at the register said, «oh, if it’s THAT old we’ll have to do the $ 80 tune up and lube the chain and stuff.»
3: They claimed they changed a brake line — certainly doesn’t appear that way. All the lines are still the original lines.
4: The front tire is flat. They clearly did NOT inflate or check the tires.
The ONLY difference I can see in my bike at all — they straitened the front reflector attachment which had been bent.
I will never bring my bike here again. Aside from all the things they don’t seem to have done and yet charged me for, the attitude I got from the (very young looking) clerk made it even worse. I will be calling and complaining first thing tomorrow.

Drove all the way out to Cranberry at the posted opening hour (10am) just to find a sign stating «current daily hours» opening at 12 noon. I wish I could just change my daily hours without telling anyone. I’m sure the store is beautiful and the staff very helpful; I’ll let you know at 12 o’clock.

I am new to the world of cycling and loving it. These guys (and girl) have been a huge help and a lot of fun to know. I bought two bikes here and a lot of gear necessary to get going in the sport. I anticipate buying a road bike next year and will be headed here first to see what they recommend. I needed a wide shoe and they sent me to another shop because they didn’t have my size. This shows me that they care more about me getting the right gear fast than just making a buck. If you are new to the sport or an avid rider I recommend checking this place out. Their personalities and willingness to help really set them apart.