Cosmo Nails

If I was asked to describe this nail shop and their staff in three words it would be: Overpriced, Abusive and Rude. The young woman at the front desk is far from helpful and outright rude if you happen to walk in for a service. It is clearly expected that you call ahead to schedule any service, if that’s the case it may be advisable to notate that on your door. I opted to wait for about 10 minutes and then was «squeezed in» after another client didn’t show up. The technician I had was actually very nice and did a decent job on my nails. It wasn’t until a few days went by when they were chipping off. I am unsure if the product being applied is actually the brand on the bottle. Save your money and go else where, you’ll be treated better and have polish that lasts longer than 3 days.

Extremely poor experience: rude, smelled funny (like mold), technician, ignored my requests for a specific color — saying NO! You don’t want to do that…, had a gel manicure and 2^nd day after a large chip came off the thumb… Awful customer service and even worse results.

This was my first time at Cosmo Nails. Called the morning of and got a mani pedi appt no problem! Clean salon with very comfortable lighting. (No strip mall flourescent lights here!) Great pedi chairs. Just enough conversation while still getting to relax. The most thorough gel mani I have ever gotten! The technician took her time and was an absolute perfectionist.
A little bit pricier than the strip mall joints but not by much and the quality more than makes up for it
I’ll definitely be returning!

Update: Returned 3 or 4 weeks later for another waxing session. Got a different person this time. Very very rude, decided to give me «advice» on how to better take care of my skin since «acne no good.» Sorry my skin isn’t PERFECT but I’m 100% not a pimple face either.
Rushed the wax, didn’t clean up with tweezers… sloppy and uneven eyebrows.

I’ve gotten gel manicures at other nail salons, but my gels at Cosmo nails always last the longest. They’ve got the process down pat. I find the salon to be very clean. This place is pricier than other nail places, but I’ll pay the extra dough for the better result. Would be nice if they had a punch card, buy-​nine-​get-​one-​free type deal.

I’ve been coming here a couple of years and usually I’ve been very satisfied with the pedicure. The techs vary in their pedis so it’s important to request the tech you prefer. One set back is that there seems to be a quick turnover and sometimes the techs aren’t here long. I was very happy with a woman, who I regret is no longer here. I now see another tech who is excellent too. The fees aren’t the cheapest in the area, but everything at Chapel View is somewhat pricer. Most important to me is that this salon is clean, attractive, and doesn’t have strong chemical smells. I love the massage pedi chairs !..

Disappointed, sub par pedicure. Left cuts around my big toe, I could have done a better job doing my own. Staff was not very friendly. Made me sign for credit card while standing over me.

I was looking for a place to put back on my UV liquid gel nails. This seemed like a nice clean place and when I walked in (the american girl at the front desk who I assume is the same one all of the below reviews are referring to) had no idea what I was talking about when I asked for the service and just was very awkward and rude and definitely not the type of person meant for customer service. Long story short they said no sorry they dont do that here and im thinking what kind of nail salon doesn’t do liquid gels? ?? I’ve been to lower class, not as nice nail salons that offer this service, yet cosmo nails does not. #epicfail. So I walked out, found the best nail tech in the world and never looked back ;)

I used to go to Cosmo religiously for years to get my nails done but then I moved. Well I’m back and I decided to go get my nails done and my have things changed! They now have a receptionist/​gatekeeper/​devil-​incarnate teenage brat at the front door and from from the moment I walked in was rude and clearly had no interest in new business. The first thing she said was «do you have an appointment,» then when I said no went from rude to full on condescending. It was 2:30 p.m. on a Friday and from what I could see when I looked inside was an empty salon with no one waiting. It was from there that she told me I could come back at 6:30 because I had gel on my nails. Any woman who gets a gel manicure knows that when you go to get a new gel manicure you are likely to have the previous gel on your nails. What difference does it make? Why should I have to be sent away because I do? What is the expectation, that I go peel it off in the parking lot? Unreal and un-​seemingly foolish to ask. Clearly they don’t need the business, so I’m taking it elsewhere. From other reviews I can tell that you guys don’t really care for the business and bad service seems to be your practice. You should probably get a new receptionist or give her an attitude adjustment. What a shame, you guys went so far down hill!

I love this place. Great customer service, very clean and a wide selection of updated polish. Did a great job on my mani and pedi.

This place is clean and the woman I see is good and kind. Unfortunately she is no longer here. Probably because she doesn’t fit in with some of the rude employees. The owners are a married couple; he is attentive and friendly, she is hit or miss. Please get rid of the incredibly rude and not very bright front desk girls. They are young, entitled, disinterested and nasty. They act as if the customer is just ruining their day by making them look up from their phone.

First time here — I made an appointment and saw Lindsey. Have to say that I was pleased! The salon is clean and conveniently located and my nail tech seemed to try to listen to what I wanted and make sure that my nails came out nicely. I would come here again! My only tip is to make an appointment. I made one and still had to wait ten minutes.

Stopped into Cosmo Nails in Cranston, RI today. They had quite a few customers ready to have nail services as soon as the salon opened. Very friendly atmosphere, while having one of the best pedicure — Gel Manicure experiences ever. Nail technician «Le» was professional and detail oriented. I highly recommend this Nail Salon. Looking forward to my next visit.

Im a guy so rating nail salons is probably not my strong suit. The thing I love about this place is you never have to wait. Yes it says walk ins on the door but this is really a call ahead nail salon.
$ 30 bucks to not have to cut my toenails? Sounds good to me. This place is CLEAN CLEAN CLEAN and I have never had a problem.
The salon has an updated décor complete with TVs and comfortable chairs. Other than that I can’t really comment on much because I don’t really get the whole show.

I’m giving Cosmo Nails 2 stars, for their clean and updated-​ish décor. I stopped in here on a weekday afternoon to get a shellac manicure and regular pedicure and was surprised at how rude and indifferent the staff was.
They could have cared less that a customer was there and I felt like I was inconveniencing the older lady who did my nails. She seemed pissed the entire time she did my nails, even muttering «OH NO» when she saw my cuticles (dude, I know they’re not in the best shape– that’s why I’m here!).
Long story short, she totally screwed up my shellac manicure and spent twice as long as it normally would take. I didn’t have the time for her to remove them and start over so they basically became giant blobs of shellac polish on my fingertips. Horrible. Lasted 4 days until they peeled off and cost me $ 65– 20% more than I spend at my normal salon for the same service.
Totally disappointing experience and filled my heart with regret for ever straying for my regular nail salon. If you like to pay more for rude service, this is the place for you.

Ladies brunch turned into pedi-​fest and we strokes into this mani/​pedi salon not knowing if we would even get a chair, never mind a good experience! More than impressed!!! the ladies got chairs at the same time (despite a few had to wait a few minutes for a technician) but we were all comfortable and able to chat. Then the service… by far the beat pedicure I’ve had in a long time! Individual attention to ‘the rough spots’ and this was not the avg clean soak light scrub and let’s throw some paint on these piggies… the beat pedi and well needed! Ill be back Cosmo!

Have been going here for several years and LOVE IT. Extremely friendly staff. My nails always look gorgeous.

This place is very clean which is so important when getting my nails done. I don’t think it is always the best manicure, depending on who you get, but the location is super convenient and the price cannot be beat. Definitely better than your average run of the mill nail salon.
If you are going at a busy time I would recommend calling ahead to ensure they have availability.

Love Cosmo Nails. I come here for Shellac manicures. They do an awesome job! They take their time and give you a full manicure before applying the Shellac. I have been to places that totally bypass the manicure process and just do the polish. For $ 25, my Shellac definitely lasts a couple of weeks. I have been to an upscale spa nearby and for $ 40, i only got a polish and it came off the following week. Totally recommend Cosmo for a shellac and other nail treatments!

I had gone to Cosmo nails a few times on my own, my experience was average, however I really liked the set up of the salon. The pedicure chairs were lined up facing each other so if you were with a bunch of friends you could easily chat with each other while getting your toes done. The place is clean and I really love Chapel View.
With this in mind I booked an appointment for myself and my 5 bridesmaids to get our nails done on the day of my wedding. Well the staff was extremely rude to two of my bridesmaids who arrived early, while the rest of us were stuck in traffic. We were treated as an inconvenience if anything.
I had asked if they could do shellac polish on my toes and the woman laughed under her breath and to a co-​worker as if this was the most ridiculous request they have ever heard of, while other salons offer it.
My sister was just getting a manicure as her toes were recently done and the woman asked my sister «Don’t you have friends». I found this extremely rude and unprofessional.
In the end I was charged $ 55 for a shellac pedicure, where most places charge $ 30, I will not be going back or recommending this nail salon anytime in the near future.