Fallon & Horan DO

I was referred by the insurance company who told me this was the closest family doctor near my home. I wanted to find a doctor who I could use for both myself and my husband, and our eventual children. I went here with my husband and was scene by a NP, not a doctor. But she was great. Fine.
My family history was not properly written, which I saw when I requested a copy of my records. I was charged a full appointment fee for being given a TTD update shot (I’ve never been charged that), at which point I still haven’t seen an MD. (This is also a training office for Brown University. So expect when you’re not being seen by a doctor, but your shelling out for a doctor’s visit, to have a kid in the room with you who is shy and unsure of how to handle a blood pressure cuff.)
After each visit, I paid my due co-​pay, assuming they would be putting the information through to my insurance company (Blue Cross). They have not, a year later, and are still trying to collect money from me on something my insurance company says they have no records of a claim for– a service they cover. The office is claiming I was not eligible for coverage, however, my husband’s claim was paid (I am the policy holder– so this doesn’t make sense; if I’m not covered he’s not covered… but I am covered, so what’s the hold up?).
The office takes their phone off the hook when they are eating, and they refuse to open the window at the office if they are too busy… so I can’t leave a message for them to get back to me at their own time, and I can’t stop by and hope for some answers.
The office is uncomfortable and outdated. The parking is on the street, if you can find any– or have fun walking through the tail end of South Providence, and the staff there is super nice when you come in, but present an issue or concern, and good luck to ya.
The medical treatment was fine for a check up– thanking my lucky stars I’m healthy… because besides weight and blood pressure, I’m not sure they would catch an outwardly growing tumor on my face.