Oregon West RV Sales

Super super happy with this family run business. They were honest, kind and professional. We are very pleased with our new fifth trailer! Thank you John, Mandy, Ashley and Dean. Everyone was so helpful!

As total greenhorns, we set out to purchase a truck and fifth-​wheel to use on our retired around-​the-​country RV adventure. We visited many dealers but found nothing compelling until we found John & Mandy Clarke of Oregon West RV in Creswell. They have a modest inventory of mostly repossessed RVs that were in remarkably good shape and reasonably priced. The Eugene area has lots of large RV dealers, but we doubt any of them could match the customer service of Oregon West RV. Both John & Mandy are knowledgeable and quickly ascertained that we needed a lot of hand-​holding, which they were happy to provide. Mandy spent several hours going through their fifth-​wheels with us in freezing weather, patiently explaining the basics without condescension or pressure to buy. Then when we returned after looking around Eugene John took over and continued our lengthy education. We decided to buy an RV from this business because we trusted John & Mandy to be forthright with us. We selected a Heartland Bighorn fifth-​wheel, and while completing the paperwork, asked if John would help us locate a truck to pull it. To our amazement and delight, John happily took all the pain out of shopping for a used vehicle as he had spent two decades as a used car manager at various local dealerships and thought it sounded like fun! He used his connections to locate trucks, looked at dozens over a week’s time, and eventually selected a vehicle he thought was a good match within our price range. He watched it go through the shop, he test-​drove it, he negotiated the price much better than we could have, and then after we bought it, he had a local hitch shop install the fifth-​wheel hitch. When we picked up the truck and RV at his business, John spent over 8 hours (!!!) with us training from the bottom up, everything from the holding tank operation to how to back up such a large trailer. Since we were switching from a Prius to a Silverado plus a 30+ foot trailer, this was very much needed. He even came with us to our first nearby RV park to help us set it up. We can honestly say we have never before received such personalized attention and over-​the-​top customer service. And it didn’t stop after the sale. Upon invitation, we texted & called him multiple times with RV questions and he had his shop fix several minor issues with the RV over the next few weeks. Even now we feel we could call him up and he would be just as helpful. If you are looking for a trustworthy dealer, you can’t go wrong with Oregon West RV!

My wife and I just returned home 750 miles round trip with our fifth wheel we bought here. We could not be happier — the unit was an incredible deal and in spectacular condition. John and family were wonderful to work with — friendly, responsive and treated you like a friend. We had a hitch installed by a dealer recommended by John and a woman there had previously purchased an RV from Oregon West and had very high regards for these folks. Additionally, we had breakfast in Creswell and met two different people who knew them and also spoke very highly of them. Don’t be put off by the negative reviews on Unilocal — any business will have some customer issues and you’ll see John has usually responded very professionally. Check out other review sites like
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We had a horrible experience here about a year ago. The first visit, after we drove about 90 minutes to see a trailer we talked to them about online, it seemed great. They were very helpful, super informative. They walked us around to several different trailers to get a feel for what is out there since this was our first travel trailer that we were looking to buy.
We went back home and decided to buy it, so we started the paperwork with our credit union, negotiated a price, talked about what repairs/​updates that we wanted, and set up the time to sign everything at the credit union the next day. I received a message from Oregon West RV asking about what was going on after we had done this back and forth and I immediately called them back to say we were signing the documents the next day and they should receive them soon. Since we had had several conversations about the process, and they even had sent the purchase order to my credit union… I assumed they were on the same page.
As I’m on the phone letting them know our appointment was at 4pm the next day, the woman tells me, «sorry, looks like he just sold the trailer to someone else.» I asked them what the point was of going back and forth and why did they even send the purchase order or bother to do any negotiation if they were just going to sell it to someone else. She indicated they didn’t have a deposit, which they never even asked for. Since we were so interested in this trailer, we definitely would have put down a deposit if they had asked to secure it.
I feel what they did was completely unprofessional and makes me never want to do business with them. I will make sure to tell anyone that I know to avoid this company at all costs, go somewhere else and don’t waste your time!!!

Beware of this dealer! Lots of smooth talking but will not stand behind anything. We bought an rv from them. they said that they would replace black water dump valve, electric landing gear switch and adjust slide out. After 3 months of not hearing anything on these issues, i called. I was told that I was next on the list.2 weeks later i called again. I eventually had enough and picked it up. Got home with it and found a rodent infestation (Rats) in and under it. They said basically not there problem. Oh and did I mention that it took months to get my title. Called Oregon DMV. Guess what, Yep were not the first one that this happened to. Illegal and DMV had to call them and informed them to send title with tags pronto. Will not deal with again or recomend to anyone. Maybe you will have a better transaction. Check out the BBB and others on Unilocal than you decide. This was my experience.

We had such a horrible experience here, I really don’t know where to even start. Initially, on our first visit, the vibe was good, as a family ran/​owned outfit that is well established.
The first unit we looked at was advertised on RV trader. We had driven 180 miles to see this unit, and when we arrived we were told that it was really not ready to be seen yet.(They were still cleaning it up) We asked why it was advertised on RV trader if it was not ready to be seen… they said that was a good point. When we viewed this trailer they had the dehumidifier in running, and there was evidence of water damage.
We asked if they had anything else that was similar: they said that they had just received something in from the sale, but it had not gone through the service department. We agreed to look.(This is the best time to look, as you can see things before they are repaired or masked.) We liked this unit.
We received a loan from our Credit Union and set up a time to have the hitch installed in our truck, and to pick up our trailer. We were told by the sales staff that installation of the hitch (Gooseneck) should take 3 – 4 hours.
We arrived promptly at 9:00AM for our appointment. The service writer asked where we would be going while the installation took place. We had not planned on leaving (We both rode down in our truck together). We were informed at that time that the installation would take 5 – 6 hours. We elected to sit in our trailer during this process.
The installation took longer than they even expected. We left with our trailer at 7:00PM!
We had to point out many things prior to leaving such as the fact that they were going to send us up the hwy without a plate on the RV, in addition to a couple of other pretty trivial things that we would expect a RV sales company to be aware of.
We then had to deal with licensing/​titling our trailer. Our Credit union had to file a fraud alert against this dealership, as we found out when asking about our plates that the information provided was incorrect, and the plates they sent us off with were not even for our trailer!!! We are currently working through this latest ordeal, and are hopeful that it will be completed soon. We have already had to purchase a trip permit for our last camping trip, and have another scheduled over the 4^th of July.
When it comes down to the whole experience, I would try to steer anyone to a different dealership with more substantiated policies and procedures to avoid all of the issues that we have endured through this purchase. It could have very easily soured our whole camping/​RV experience, had we let it.

***BEWARE of this dealer*** last week my wife and I flew to Oregon one way to buy a 2005 National Sea Breeze 8360 LX that we saw on RV Trader… After carefully examining the pictures and speaking to the owner several days, and being assured how nice this RV was we in good faith, cashier checks in hand flew in, and spent the night… The next day we went to buy it… Upon first seeing it on the lot we were shocked!!! Upon entering it smelled extremely bad and the interior was thrashed!!! The pictures did not match the ones advertised «in our opinion»… After further examination the pictures don’t even appear to have been taken on their lot… Don’t make the same mistake I did and waste $ 1,500 based on pictures and someone’s word that you should be able to trust…