Parisian Salon & Day Spa

Thieves thieves thieves!!! Go get your nails done at they mall they do it better. These people charge way too much and are snotty I hope it shuts down. Save your money go elsewhere I will not be returning ever again

Maggie is a must-​see for eyebrow waxing. She expertly shapes them and could not be a nicer woman who genuinely aims to please — and hits the mark every time. There are other very good technicians here for hair and nails, but Maggie stands out in her field.
Some services provided at the salon are competitively priced with similar environment salons. Other services (like an eyebrow wax and express (30-​minute) pedicure) are less expensive than similar environment salons.
Exceptionally clean and well maintained all over the salon.
True that the ladies up front aren’t the warm and fuzzy type who «love you up» from the moment you walk in (like in some places where you’d think they couldn’t be happier than to see you). But Doreen and Josie are extremely professional, very good at what they do (scheduling appointments for so many technicians is a lot harder than many people realize), and they do warm up over time.

This was my first time here. Had an express pedicure here today and was NOT satisfied at all. I went in to pick my color and stated I wanted a off-​white color for my toes. The nail technician selected a color which looked a little pink but I thought with a few coats it would do the trick. I sat in the chair and saw her own nail color which was exactly what I wanted! She said it was shellac but offered to match the color in regular polish to which I said of course. She tested it over her own nails and it looked okay. The sugar scrub and lotion massage were okay. When it came time to put the color on I was worried because it was so nude it looked like my own skin color. But I let her continue thinking a few coats would change its appearance. Nope. Not only that, she COMPLETELY smudged my nails! When putting the clear coat over the color she messed it up completely. I’ve never had a nail technician mess up my nails this badly before. It was honestly embarrassing. Looking at my toes right now it doesn’t even seem there’s a color on there. Lastly, I went to pay and asked for change for a $ 20. I received it in 5’s. The nail technician and about 5 other employees were standing around watching me receive my change! How unprofessional! I wasn’t going to give the technician a 20 $ tip. That’s outrageous. So I gave her $ 10 to which she said a soft «thank you.» Not even a «See you soon,» or «have a good one.» I will NOT BE RETURNING. EVER. I was so upset when I got home that my boyfriend laughed at their pathetic excuse for a pedicure and he said he could do a better job. FOR FREE! Lol works for me.
Stay clear of this place if you want a quality pedicure or other service. It’s not worth your time or money or patience. Get one at E&G Salon. They’re very friendly there!

I love this place. I move a lot for work and always come back here to see ANNE MARIE she really is amazing and it’s hard to find a great hairdresser that knows exactly what you like! Love this place

NEVER AGAIN!
I purchased a full day spa service a couple times for my wife here. She seemed to enjoy it, so went this Wednesday to make same purchase. It is usually $ 300 but they had a Black Friday special of 25% off! When I went there, first of all, the condescending vibe coming from older ladies at front desk is something I expect in West Hartford, but not cromwell. I explain I wanted to purchase the $ 300 package and was hoping to get the 25% off as well. I explained I am in retail as well and could not get there 4 days earlier. Also told them I was repeat customer. NOPE, didn’t care! «if we do it for you, we have to do for everyone» I was told. REALLY? Everyone is coming on and dropping $ 300 each purchase? Well told them I’m not purchasing. Not only that I won’t ever go there again and wi tell my friends same! Being in retail, sometimes you have to jump the fence and bend the rules for the customer. They obviously don’t need my business !!

Terrible customer service. Over priced and apparently you have to be stuck up to go there. I will never return because they are so rude. I have never been treated in such a disrespectful manor in my life

Went in on a wednesday night without an appointment about 7:30, called ahead to see if they could fit me in without an appointment. They were very courteous and welcoming. Once we arrived we were brought into a lovely room with herb scents and soothing lighting. We had Maggie for two eyebrow waxes. She was amazing. Wonderful attention to detail and the least painful wax I’ve ever had done. Maggie herself was very socialable. She made us feel welcome and in good hands. We will definitely be coming back. Great first impression on myself and my friend.

I just wanted to say thank you to Nella. I came in there with the worst color mess up from another salon. I have been wearing my hair up since December because this other salon messed my color up so bad. She made my color and hair look beautiful!!! Amazing cut and beautiful color. Nella is amazing. She is the first stylist I have come across that is so knowledgeable and really up to date on color and cuts! I will recommend her to everyone!
Thank you, Thank you, Thank you!!!

I have been a client of this salon for almost 5 years, and Mary has always done my hair. I am super picky about getting my hair done, and after moving to CT in 2007, needed to find a new salon… I tried at least 5 different places before finally finding Parisian, and I was so happy I found them (and Mary)! She does exactly what I ask (leaves my length when I tell her I’m growing my hair out), is very honest about what she thinks will look good, and is always a pleasure to visit with. I relocated to the shoreline a few years ago from Middletown so it now takes me twice as long to drive there, and as a new mom last year thought I would try another salon closer to home for convenience sake, but I was no where near as happy with my results so I decided it was still worth it to make the drive to Parisian! I have had other services there as well — bikini/​eyebrow wax and makeup application. I was very happy with the waxing services, but felt the makeup was put on a little too thick for my taste, but I definitely recommend them for hair! Oh… and also want to add that the have THE best hair washing chairs… they have little massagers in them and they feel great!

I have only been here once, for a pregnancy massage, and had a great experience. I was a little surprised at first b/​c the waiting area is right in the middle of the salon and was quite noisy, but the massage room itself was quiet and serene. I could hear some outside noise during my massage, which was a little distracting but not terribly so.
My masseuse, Cindy, was wonderful. She took the time to explain to me exactly what would happen during the massage (i.e. how my belly would be supported with pillows, etc) and to see if I had any questions or specific issues to address. She checked in throughout the massage to make sure I was comfortable.
The receptionists were not the friendliest but they weren’t rude, either, just a bit short. I was offered a drink while I was waiting (and I was not kept waiting long) but I declined. They were very friendly over the phone the two times I called.
I will be going back for another massage for a few weeks, unfortunately not with Cindy since she only works Saturdays, but I am hoping my experience will be just as pleasant.

I went in my day off. I wanted a litle pampering. I was so disappointed. The customer service poor. Very little attention to the customer. I waited 45 mins after my scheduled appointment and in that time no one asked if I wanted anything or even just a she will be with you shortly. With so many other coustmer based salons around I would not recommend.

I booked a last minute cut and color appointment and was so lucky to be booked with Robert! He is AWESOME! I have very difficult thick wavy hair. He picked out a great color and gave me an incredible cut! I can’t stop running my fingers through my hair! What a difference a day makes!

I went in to clean up my current hairstyle, which is short with extreme angles. I’ve had this hair cut messed up by so many people, but Kerry had incredible attention to detail and took the time to go over a few times to make sure all the angles were perfect. I paid $ 50 for the haircut, but I honestly think that’s a fair price. Any respectable salon in Fairfield county charges the same or more, so this is what I’ve always paid.
Kerry also discussed my hair color and hair products with me, and was not pushy about any other services they provide or product I can buy there, whereas most other salons try to strongarm you into leaving with at least 1 new product.

I asked for a Halle Berry cut (with photos) and walked out looking like Florence Henderson.

I waited way too long, but Viava was very quick and less painful than some of the other wax jobs I’ve had. Her conversation was also nicely distracting.

Absolutely overpriced for any town in CT. I used to get my hair done in Hollywood when I lived in CA and never paid that much! I got an all-​over color and blow dry and was charged $ 90!!! How in the world can anyone justify charging that much? It didn’t even include a cut. No wonder they don’t post their prices.
If Parisian was the last salon on earth, I would go Bohemian and just let my hair grow put an stop coloring it.

It was supposed to be an exciting experience for me tonight since I expected a salon this size which charges 50 dollars for a haircut SHOULD have at least 5 STARS of (SERVICE AND SKILLS)…BUT it turned out to be a DREADFUL, OFFENSIVE, and SCANDALOUS experience and all I WANTED was a SIMPLE TRIM on my hair… here is what happened
1) The lady who washed my hair let the water run into BOTH of my ears CONSTANTLY…(I actually had to ask for tissues when she was done to get the water out of my ears)
2) The hairstylist used at least 3 different products to put on my hair… the only problem was… his hand was greasy because of the products and every time he put the stuff on my hair his finger lightly touched my face (which is very unusual) so not only was my hair greasy, my face was too!
3) The receptionist called and left a message saying she ACCIDENTLY UNDER CHARGE D me 50 dollars and now she wants my credit card number again so she can OVER CHARGE me 100 dollars… HUH!!! I saw she wrote down the figures carefully on a piece of paper and used the calculator to figure out the final figure to charge me… How did it turn out to be an accident… SERIOUSLY…if you CAN’T DO MATH… how did you get the job there in the first place???
4) Originally I bought the gift card so I could try different services such as a facial (I booked the service when I got there but I cancelled at the end of the night) but with ALL the things that happened… I wanted to return my gift card and get my money back. Especially since this was my first time in this salon but it seemed the MANAGER simply COULDN’T MAKE UP HER MIND whether she ccould refund my money back or not and LACKING AUTHORITY and DON’T KNOW HOW TO RUN CUSTOMER SERVICE…“SERIOUSLY”…IF YOU were the one who just went thru all these experiences tonight… HOW do you expect me to TRUST and FEEL SAFE that you guys WON’T RUIN MY FACE with the facial and expect me to feel CONFIDENT that you guys will CHARGE me correctly ???
Overall…NOT ONLY did I have a DREADFUL, OFFENSIVE, and SCANDALOUS experience… the worst part is the BIG DISAPPOINTMENT!!! I am sure when people walk in to a salon that charges 50 dollars for a hair cut they will expect to have a great, and enjoyable experience and love the new look and want to go back again and again NOT THE DREADFUL, OFFENSIVE, SCANDALOUS, BIG DISAPPOINTMENT, AND STUCK WITH A GIFT CARD THAT I WILL NEVER WANT TO USE AGAIN!!!

Overrated! I’ve visited this Day Spa twice. The first time was for a facial. It was the «hardest» facial I’ve ever had. My face was red and swollen for days (and not in a good, cleansing way, but in an «ouch!» way). I decided to give Parisian a second chance, because it really is the only Day Spa in the area, and I wanted to like it. I made an appointment for a one-​hour massage. The day I visited, the music which typically pipes throughout the spa was broken. The handymen attempting to fix the music next to my room were loud, obnoxious and at one point even opened the door to my room while I was lying on the table! In short, what I had planned to be a relaxing session, turned into a stressful one! While I recognize «things happen,» the way in which Management handled the situation was atrocious. Following the massage session, I complained to the Manager about the Noise Level. While the Manager did apologize, he told me that the Noise was not the Salon’s Fault, and the Contractors were «young,» and therefore should not be blamed. He offered me a whopping $ 5.00 off my massage (an $ 80.00 massage!). Its clear Parisian spends more money on billboards then maintaining customer service. I hope another Day Spa opens in the area soon. Clearly there is a market for one.

The positives:
1. There are some fabulous staff members
2. Great selection of services
The negatives:
1. The parking is atrocious
2. Pricey for the area
3. Many rude employees
Even though there are negatives, I will continue to go here for the time being because the individuals whom I see are excellent.