Superior Health Club

Not only are they closed with my paid in full membership with no refund, but I continue to get the run around about my refund. I had good experiences until now.

I joined about two months ago because I was looking for a ²⁴⁄₇ facility. I work out in the mornings before any of the local gyms open and needed a ²⁴⁄₇ gym. The equipment is very new and, almost exclusively, one brand (Matrix). It is not a random variety of weights, machines, and other modality accessories.
My experience with the staff was limited to signing up and was extremely pleasant. They provided all the information to include monthly fees and the annual account fee. I have not interacted with any other staff since because I am not there during normal hours. The club also has showers and a locker room with built in locks.
The only two drawbacks are that they do not have towels and the free weight area is a little warm. Other than that a very well kept ²⁴⁄₇ facility that is very reasonably priced.

Owner is very rude to the customers. If you can get past that they do have a friendly staff and great equipment. I rated one star because without customers there would be no business, because of him I would never recommend Superior.

I have been a member in good standing since March. Yesterday my membership was cancelled because I asked Larry (the owner) whether the fitness room floors were cleaned regularly.
Larry said «Leave then! don’t come back here!» Loudly and in front of several class members and staff and then he cancelled my membership!
I would have given less stars if possible! I feel sorry for his staff!

Shady, shady, shady! Full disclosure– My review is based solely on the experience I had in attempting to cancel my membership. Like most gyms and health clubs, Superior is no different in that they will try every sketchy trick in the book to prolong your membership (against your will) and prolong any cancellation requests. This is exactly why gyms and other health clubs get such a bad reputation.
In my experience, my 1-​year gym membership was scheduled to expire at the end of April 2014. I specifically DID NOT renew it or agree to a renewal as I was moving out of state and knew ahead of time that I would not be able to use the membership. However, after moving, I noticed that my credit card was still being charged the monthly membership dues.
After two phone calls to the gym (because the first person I spoke to had no idea what was what and said she would have a manager call me back — Which did not happen), I was told that my membership was indeed scheduled to expire at the end of April 2014. However, because I did not tell them ahead of time that I didn’t intend on renewing, they automatically rolled my membership over into a month-​by-​month membership.
Okay, fine. I told them to consider this my «letting them know» and to please cancel the month-​by-​month membership. SURPRISE — Now I was being told that «somehow» my membership had been renewed for another year and did not, in fact, roll into a month-​by-​month contract. I asked them how that possibly could have happened when I did not agree to another year and, if their company policy is to roll over expired memberships into month-​by-​months, how in the world was I suddenly stuck with another year — ESPECIALLY when I was now living out of state!
I was told that someone would look into it and call me back. This begun about two weeks of me having to call and check in EVERY OTHER DAY, and not a single person called me back as promised. In fact, if I hadn’t stayed on it and continued to call every other day, I can almost guarantee that I would still be paying for that extra year — From Texas.
Finally, after e-​mailing over proof that I had moved, I asked them to please let me know as soon as everything was processed and my membership was officially cancelled. Another week went by with no word from Superior. I finally called them once more and they confirmed that they FINALLY had cancelled my membership. However, I plan on meticulously checking my credit card statements for the next couple of months just to make sure — I have absolutely no trust in this company and do not believe that they are «on it» at all, from my experience.
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I am satisified with the gym. They meet all my needs and offer great classes. The staff is great and go out of the way to help you. I have had memberships at other gyms and never had a gym go out of the way to keep me on track like this gym. The gym is very clean and offfers 24 hour access.
On unrelated note, i think it is a very poor practice that competing gyms are creating false reviews to try to sway customers from one facilty to another. As a superior gym member, i can attest the other negative reviews are false and any consumer can walk into the gym and verify the claims for themselves. When you stop in to see what the gym offers, you get a full tour, explanation of services and training offered, you get introduced to trainers to work with, and lastly you get a full explanation of any cost. Superior is a great gym and doesnt deserve to get misrepresented by false claims. Stop in and see for yourself. I did and love my decision.