Verizon – A Wireless Premium Retailer

This place sucks and they committed fraud on my account. I will be filing an action against them to make sure they do not defraud any other customers. They have no scruples about it. Their $ 200 rebate program is a farce!!! If you enter into the «bundled» program, you will pay a higher monthly rate more than only $ 10 as advertised. The Manager Adrian is a poor example of a «manager» whose only concern is lining his pockets with the hard earned money of his customers. Jesus and Diego are also very deceptive and change their stories to best exploit their customers. Jessica lied to us and said her name was Jasmine. Do not fall for it. Verizon is a good company. Go to a real Verizon store that is concerned about the customer and not being a franchise unit only concerned with their gain $$$. This is a fraudulent unit running amuck at the direction of Mr. Bustamante. They refused to accept my equipment back on the $ 200 rebate program which they fraudulently obtained and threatened to return the equipment by mail because they would not accept the equipment even though it was well within the 14 day grace period. I hope staffing changes are made and replaced with more reputable and credible staff. I will see you in court Mr. Bustamante. I hope Unilocal has the balls to print this review and does not delete it.

So I came in today just to see if I could get a good deal and little did I know I would get hooked up I unfortunately didn’t get the girls name but she definitely gave me great customer service not only did she beat the competitors price but she gave me a free tablet ! How cool is that? I can’t say they weren’t extremely helpful and informative! I will be back obviously and I’m so excited to use my hot spot that was also FREE! I did get th e guy’s name Adrian I believe either way I recommend! ;)

I stopped into get my iphone 5 activated online because I wasn’t qualified with the upgrade discount yet as far as knew at the time. Scott told me about this new promotion where u trade in a phone n get a discount on ur new phone or monthly plan.
I was able to get a new iPhone 6s with the same amount that I paid for on Amazon. Took about 1 hour due to all the activation discounts contract explaining n etc but Scott was very thorough and on to the point in what things mean for me with each promotions that they had. Overall walked out like a million bucks with my new phone and all the other gadgets haha
One thing I wanted to point out was that they didn’t really have a place to sit especially around the main counters. I would have really liked a chair to sit on while they figure out all the details that he had to do. But other than that, very positive experience for me here
Thank you Scott for taking a gd care of me that day. I will definitely be back!

If I could give 0 stars I would! I went here with my BF to purchase new iPhones and since the guy Was not there! We went with another girl I was not going till he got back I have things to do! The guy was so upset he started fighting and name calling the girl and so does she!!! He even got the last iPhone 6+ and decided to hide it and didn’t want it to give it back because it was his! I was so mad! She did a awful job on activating our phones my BF had to go the next day to fix the name she made! I was so close to calling corporate!!! The only thing that stop me was because they obviously know your address and have all your contact information! I will never ever go to that store again!!! I hope they close it down! Who ever manages that store is doing a awful job! Your staff member are so unprofessional they have no respect what so ever for the customers! They just don’t care! All they care about is money money this is by far the worse Verizon store I have ever been too!!!

This fake «Verizon store» makes me so mad, they are so money thirsty and if they perceive they wont be getting anything out of you then you’re not of their interest and will make you wait a very long time.
I had so many bad experiences with them,
first, which verizon charges you 20 $ to transfer your phone numbers from your old number to your new phone? well they do, they will also charge you 20 $ for a sim card, you know why cause they’re a third party company, that’s why they’re so money thirsty. If you go to a real retail Verizon store you won’t be getting all these charges.
They also charge me for taxes ($ 55) for a phone I was returning when I hadn’t even left the store yet, later next month i get billed for something I didnt get with that phone I had returned.
I had to call customer service and file a complain cause what they do is way too much.

Went on a Sunday evening and tried to open up a plan. The lady who was supposed to assist me clearly did not want to do what i was asking after already waiting in line while she chit chat with customers. Then tried to charge me $ 35 activation fee. Went to another Verizon and experience was completely different. Good customer service where no one was rude and no additional fees and guaranteed 4g instead of lying saying your s5 will get only 3g.

Great customer service. Very attentive. I was treated much better than at 2 corporate stores I had gone in the past. Plans are explained very well and broken down to detail. Thanks to Arturo’s great customer service I will definitely be going back for my wireless needs. Two thumbs up

Came in to upgrade a phone. The sales guy that helped us fed us bs. He said the phone was going to be free that I only needed to pay the taxes on it. He went to a wall of phone accessories and picked up a box, scanned it, and charged me $ 56. He said the cable was free. When I looked at the paperwork it showed he charged me for the cable and other bs charges. Then I get my bill from Verizon and they are charging me a $ 200 equipment charge. I knew I should have gone to an official Verizon store. Lesson learned.

Manager and staff were attentive and offer good customer service. We were happy with our first visit and even happier when we returned to pick up our new phones, but Later that evening I began to go over the paper work and noticed some discrepancies. I called Verizon, but was referred back to the store. Long story short, this is NOT a Verizon wireless store it is a third party location! (4G Wireless) This means hidden costs and fees that they are not up front about! Also Remember, nothing is ever really free! This explains why it was so empty… Lesson learned…

Horrible costumer service. I recommend you go to a real corporate Verizon store where they wont make a big deal about returning stuff. Go here only if you like to be accused of fraud by some guy who calls himself ‘Billy,’ This guy lied just to make his sale then blamed me and the manager was never there to settle the matter. #annoying#liars!

I am so happy I stopped at this verizon store to get my new iphone. The guys Art and Jesus were super helpful and friendly.
I had a lot of questions but they helped and answered each one. I never felt like they were pushing me to buy anything either. Salesmen like these are rare nowadays.
There are a lot of Verzion shops you can visit in LA to get a new phone but I strongly recommend this one.
It always annoys me when I see bad reviews for good places on Unilocal,its like people having a bad day need to project their failures in life on hard working people.
These dudes are friendly and bilingual, can’t ask for more in the Bell/​Cudahy area.