Cox Paint Center

Solid paint store with good service, supplies, and advice. I’ve been coming for years and am a DIYer. Much better than the box stores. And they carry Benjamin Moore Pearl finish, which I cannot get at bigger stores.
There is a color consultant by appointment, too.

Great paint but terrible customer service. For a person who just does DIY and won’t know all the details of how much color is needed — watch out. I got recommended to buy way more paint than I needed and I had a very exact calculation of sqft. Guy told me not to worry that I can bring back paint… Well, he did not mention that the custom paint can’t be returned (simply white). Great, not to mention it but it is written on the label. I learned my lesson and should have known better but I would also expect better service. Just wanted to share that the other DIYers think about (and not loose time and money with this store)

Excellent service and wonderful staff! Had such a great experience at this business! Wish I lived closer so I could buy all of my paint/​stain from here.

Some of the best customer service of any retail establishment I’ve ever been to. They are very knowledgeable and helpful.

The coupon is a complete rip off. It cost more to use the coupon than to just get the contractor price. Would not shop there again

The staff at this location has been really helpful through several painting projects.
Admittedly, I have a hard time choosing colors and I end up with several very similar colors that I’m trying to decide between. The staff know the colors so well that I can explain my complaint with one and they’ll have another recommendation for me. Very helpful.
The staff also know the products very well — I’m about to paint my kitchen cabinets and they were happy to walk me through the different kinds of products that I had to choose from. I tend to research a lot and the information they give is always consistent with what I research vs. some big box stores where they might not know the nuances of the different product choices.
The manager is really awesome too. He’s very friendly and more than happy to help with advice — he’s helped me out several times.
There are also color consultants available most of the time. They’ll help make recommendations and also help explain the undertones in the paints you’re choosing.
All in all, it’s a great paint store. I’ve written a review for another LA paint store that more than pales in comparison. I definitely recommend this place for all your paint needs!

Knowledgeable staff. Good selection of paint chips (even discontinued ones :). I just bought a few gallons of paint there, but it was fast and efficient.

Never delivered paint. Bad customer service. We received a call way after paint was supposed to be delivered.

I usually get good service and some opinions on painting at COX. I do like the Benjamin Moore paint and the colors, but my painter said the Behr from Home Depot is better quality for less money.
The coupon Cox had helps when you buy paint in smaller quantities. The colors are fairly close to the sample. I think though the Ben Moore paint tends to cover the wall (with a different color) a little better.
And if you are a beginner or amateur painter or need help, it’s a nice place to get educated about what to do to paint your home. It’s also fast because there is less of a line. It does cost more, but if you aren’t using say, twenty gallons of paint, this might just be the place for you. Home Depot does have a wider variety of paint colors, but I think they can match it at Cox, though takes time. Sometimes Home Depot just has too many people and it’s usually hard to ask questions or get help, thus I tend to spend twice as much time there than at Cox.

Came here earlier this month… they were extremely friendly and helpful. (I purchased the Unilocal deal, and even though they hadn’t heard about it, they figured it out.) :) I purchased more paint than needed based on their recommendation, but oh well. Loved how the paint turned out.

So knowledgable and extremely helpful. Don’t know why you’d ever go somewhere else.

Oh my gosh! A paint and stain store where I can actually feel confident that they know what they are talking about. Gold mine! Great service regarding my options for cedar siding sealer for my home renovation. Thanks Cox Paints! Sorry Home Depot, I will never search your aisles for stain or sealer again…

Had to get some more samples of paint for my kitchen/​family room. Choosing paint is without a doubt the hardest decision in remodeling. I can see why most people just go with various shades of white!
I want a few variations of color so got another 10 little sample paints from Cox Paint. All of the guys there are very helpful, they have a good sense of what goes with what. One of the colors I chose was one of the most popular colors they sell, so hopefully that will look good.
Frank at the Santa Monica store is the genius with color, but didn’t have time to get over there. Chose colors from the Benjamin Moore color chart, though my designer says that Pratt Lambert is really the best.