Daniel’s Jewelers

Not sure why all of these negative reviews are here. I had a very good experience here with Amir and Diana. I was looking for an engagement ring and had checked dozens of other places. Here, they had the exact band/​setting that I was looking for, and a number of excellent quality diamonds to choose from. Of course they tried to sell me into some more expensive options, but if you don’t want to be sold to then don’t go shopping… it’s their job. Anyway, the only hiccup was that the Diamond that I ordered and paid for in the store was supposed to be shipped the next day for assembly, but the diamond ended up not being available… some miscommunication with the warehouse or something. I was very frustrated, but Amir ended up giving me a better diamond with better specs (all certified) for the same price. Couldn’t be happier with the customer service. I pick up the ring this week and plan on proposing soon. Hopefully she doesn’t see this review!

Horrible customer service. I’m sad my fiancé got my engagement ring from here because of how they have treated us. They’re just about sales. Once they’ve sold you whatever their customer service turns to shit and you don’t matter unless you’re upgrading. I wish I could return my ring. I will not be making any further purchases here and I don’t recommend anyone else do either.

Disappointed… Bought necklace in March — 2 month later clasp broke — figured it would still be under warranty… Other Jewelers fix minor repairs for free — that would be good customer service!!! Daniels charges $ 35!!! Walked down to «stop&fix»… They charged $ 10 to repair it!!!

On their company website it says they are open until NINE PM. Also on the westfield shopping center it says 9:00 pm. So if you are a customer and read the website you would likely assume they are open until? 9:00 pm correct? I came to this store and opened a line of credit for a few hundred dollars just so I could improve my credit score. So today I drove 10 miles in LA traffic to come here only to be told «sorry we are a Jewelry store so we close at 8:45». So who is going to pay for my time and gas after driving down here to make a payment? I will pay off my account here tomorrow and that will conclude my business with Daniels for eternity. Daniels Jewlers should have their credit score lowered. Because their service is extraordinary! As in extraordinarily bad! Hopefully hey will get lowered to a ½ star on Unilocal and close down. If this review gets taken down, I will post another. F*** you! Daniels «Jewelers».

This place sucks! My boyfriend bought me a $ 1,500 neckless for my birthday and made an agreement with the girl called Lupe that he would have 10 days to exchange it because he wasn’t sure if I was going to like it.(By the way he had to pay $ 50 more for the 10days which is ridiculous) anyways we went in today, 8 days later to try to exchange it and they were trying to over price us for everything. First we walk in and the girl Lupe acts like she doesn’t see my boyfriend, then she goes and tells the other girls what we are here for and they all look at us like we are doing something wrong. They were giving us dirty looks the whole time we were there, it isn’t against the law to exchange something especially after we paid for extra time. They always over price the item and then bring it way down to make it seem like they are giving us a good deal. But, since it was an «exchange» they would just leave the high price which is ridiculous. I decided to keep the neckless because we were going to get jipped if we exchanged it. We are going to try to sell it on the side and go to another place to get what I want. I think this store is BS. Don’t waste your time here, they are only nice before you pay. Once they have your money you are done.

I started off loving daniels jewelers now they are at the bottom of my list. Don’t believe any of their coupons because they will flat out refure them. Stay away. I attached my email to them telling them they can keep their supposed charge card.
My name is Kenneth De Pablo. I am writing this because my experience at daniels jewelers started off on an awesome note. I bought my fiancée her engagement ring at your Culver City location back in november of 2012. Roxy the store manager gave me great service and I am very thankful that after some rough credit history your company gave me a chance at a credit card. I am now a proud gold preferred charge card holder. All of 2013 has been a nightmare dealing with Daniels. It all stems with all the small print on all your advertisements and your supposed «VIP» coupons. When you send me something saying I am a Very Important Person or VIP I take it i’m going to get above average service. There were three particular instances where I felt your customer service severly lacked the essential part where you make your customers feel valued. In December I was going to use my Gold preferred charge card for the first time on at $ 900 dollar watch that was on sale for $ 699. I was going to use a $ 65 off VIP coupon. I was rung up and was about to be given the watch when the manager said we couldn’t use it because it was a sale watch. Ok so then ill take my 700 dollars elsewhere then.
The second time was around the middle of 2013 when I walked into your «one day sales» that you have about every two months was going to trade in my wife’s 1000 dollar ring and get a 3000 dollar ring when those old gentleman claiming to be the owner said no the offer of Daniels giving the full retail value towards the purchase of another piece of jewelry of DOUBLE the price could not be done. Ok so not only was I going to trade up to double the value but TRIPLE the value and he wouldn’t take my money.
At the beginning of 2013 I wanted to get another watch that was 360 dollars and I still couldnt use a coupon. I have had more than twenty or so of these coupons sent to my home and I cannot on ANY SINGLE OCCASION use ANY of them because your sale price jewelry is excluded. So what your basically saying to all customers is saying spend full retail price and take this stupid 65 dollar coupon and apply to it to our over priced merchandise. I say it overprice because YOU THE MERCHANT will cut all your jewelry prices by more than 100 dollars on the low end to supposedely more than 2 to 3 thousand dollars on the high end. I was so excited that I thought i had finally met a jeweler that cared about customers but alas I was wrong. I made payment on a watch and my wifes engagement ring and never missed a payment or even made a payment late. You appreciated me by sending me your gold charge card and a bunch of coupons and a Good customer rebate. These two dumb coupons don’t work for anything other than your full price merchandise that you will eventually put on sale anyway. I will not be using your gold preferred card because you have clearly demonstrated I am NOT a valued customer and you have proven that time and time again by denying me use of your rebate certificates and coupons. I will be posting this on Unilocal so people are aware that you really do not care about customers because you think it’s acceptable to charge 50 dollars for per ring sizing up or down. Thank you for my watch and ring but I will most definitely will not be returning and I will make sure my family stays as far away from you as possible.

do not go to this store! very disappointed especially with lupe, never ever transact with her, she will try to lure you with a lot of discounts but end up paying more! she is like a scammer! she told me that i can return my item within 10 days, or exchange it within 30 days, when i came back on the next they, she said i cant return it anymore, lupe is a scammer, beware!!!

Staff was friendly but the Asst. Regional Manager Henry Todary was rude and needs to make sure his employees explain every single detail on the return policy. I bought a watch and wore it for 1 hour and decided that it wasnt for me so I took it back and they refused to return it because I wore the watch? It was on me for less than an hour and I got the run around so now I have to go through the corp office. Waste of time!

Took my watch here for a simple band repair — the watch was fine, I just needed the band taken care of. Gave them two weeks to do it, and when I got it back the LED watch face had been cracked and now many of the functions of the watch are inoperable.
Here’s the best part: their attitude is — hey, we didn’t do it, and if you didn’t say anything about it when you left (because why would I look at my watch face for a BAND REPAIR?) you must have done it. I would sign a petition or learn how to code for Unilocal so I could give them a negative rating!

Got my men’s wedding ring here! Great service, great prices, great promotions.