Rapid Plumbing

Used these guys for the 1^st time today. Service Technician Jose#408 was a young courteousness gentleman who got the work done. I had two toilet inner parts that needed to be repaired, causing my water bill to sky rocket. I took two stars off because $ 254 seemed a bit high to me for the repairs but I needed it done. I think Jose is the guy to ask for. His customer service was excellent.

Although many previous reviews were quite negative, I’ve had only very POSITIVE experiences with this company under their new management. The name suits them because they are indeed Rapid and they do not charge extra for nights, weekends or holidays. I received courteous and professional service from their service rep who scheduled my appt and also phoned to tell me when my tech was on his way. Armando, who spoke perfect English and has 16yrs experience, quickly assessed and fixed a problem with my toilet, and after leaving to buy parts, returned with his assistant, Miquel to install new bathroom fixtures and a kitchen sink soap dispenser. Both were professional and efficient. The cost seemed reasonable for the parts & labor involved. I will definitely use this company again.

Nothing like busting a water main when you’re gardening on a Sunday afternoon. After calling 10 other plumbers who were closed — I found rapid plumbing and they sent Ceaser out right away. Nicest plumber I’ve met. After we laughed about how my wife won’t let me dig anymore — he had everything fixed in an hour. Recommend them in a pinch anytime.

Rapid plumbing came by fixed up a leaking water heater pipe. And assured us that if we have any trouble that it’s under warranty

On a Sunday morning, the garbage disposal at our rental house broke and we called Rapid Plumbing at 8a and they sent Christian and Oscar within an hour to replace the broken one. They were very professional and efficient and I would highly recommend this company again especially since they’re under new management and they did such a great job on such short notice on a Sunday

Rapid Plumbing came to our rescue on a Saturday evening. The plumber, Christian, arrived an hour after I placed the call.
He was very polite and knowledgeable.
We needed another part to fix the problem, at this point it was 9:00 PM. The next morning we received a phone call from the office to let us know he was on his way. Christian retuned, within a short time, our plumbing was up and going.
I would highly recommend Rapid Plumbing. And if your lucky, Christian could be the plumber.

We called because of a leak in the kitchen and one of the toilets was backing up. They flushed the entire house for $ 499. then 5 weeks later, same issue. They came out did the same, then said there was a separation in the front. $ 1,895 later, they said guess what? Additional problem in the pipes/​house (only 23 years old) and they wanted $ 8,000 to fix. I said give me a bid, i’m going to check with others. Marvin never gave me my $ 1,895 paperwork because they were waiting for us to «approve» an $ 8,000 job. Called 2 other plumbers and 1 actually said they separated a pipe in the front of the house, and never fixed the separation. The real issue was the 2 toilets, which we replaced (certainly not for $ 8,000) and had to pay another company to actually fix the separation in the front. In my opinion, these guys are the biggest thieves I’ve ever met. Watch out!

No doubt about it, in the 25+ years I’ve dealt with plumbing and heating companies for our rental properties and personal residence, this company is by far the worst! I called them on Monday (1÷11÷16) because our in-​floor gravity heater conked out. The repair tech Ramon, came out pretty quickly (around 11:30 AM) but that’s the last positive thing I can say about this company. The tech examined the heater for about 5 minutes and told us what part he thought needed replacing (the ignition switch). It is a pretty old unit so it made sense when he informed us that the part in question might not be available. He left to consult with several parts companies and assured us several times he would call «within the hour» to let us know whether our unit could be repaired or whether we would have to replace it. I never heard from him again. After several hours of waiting I called the dispatch office. They said they would contact Ramon and have him call us. Never heard back from them. Just before 6 PM I called again. They said they could not locate Ramon, but would have him call us as soon as they did. Never heard from them again. Next morning, I called and asked if they had determined whether the part we needed was available (it was 56 degrees in our house at the time) again they assured me they would contact Ramon and he would get in touch with us. Never heard from them. At 1:30 PM I called again … same routine. At 4:30 I called for the third time (each time I either spoke with Rena or Michael). Again they assured me as soon as they could contact Ramon, they would get back to me. Nada! At 6:45 I called again and they told me they still could not reach Ramon — their own repair man — they wanted me to believe they were unable to contact for over 4 hours! I told them if I did not at the very least get a call letting me know if they were going to be able to fix my unit by their closing time (which they said was 11 PM) I would consult another company. That is what I did today (Bobco Plumbing) after 1 hour –and no required new parts — the heater is working just fine. Avoid these idiots at all costs!

I concur with the majority of the reviews. This company has the ABSOLUTE worst customer service and will say anything to get your business. After waiting two hours longer than promised for service, and calling 4 different times to check on the status of the plumber, I finally just cancelled the appointment. Every time I called I was told, «he will be there in 5 minutes.» Liars to keep me on the hook. I had one good experience, but this is not a company I would EVER recommend!!! DO NOT USE THIS COMPANY!

thieves — dishonest, bad customer service, nothing good — quick to take your check but thats it
they took $ 700.00 to replace a small water heater — we have never had hot water — complained the same day when it was installed and the technician came back and did nothing to repair it –tcomplained sent someone out who advised us to contact the manufacturer– promised to send someone else well we are still waitng
DO NOT USE THIS COMPANY — THERE ARE MANY PLUMBERS OUT THERE THAT ARE HONEST
THESE GUYS ARE A RIPOFF

WARNING Called Rapid Plumbing for a simple shower valve. He had a plumber uniform on but couldn’t fix it. Got charged $ 49 for nothing. RIP OFF !

WARNING: please consider these reviews before you make the mistake i have made.

Update, they sent me my full refund since the first week of October. Can’t say I’m happy but satisfied.

I have heard so many bad reviews for this company. Recently my friend had a very bad experience with them also. They are really Crooks, taking advantage of the situation and blowing up the damage 10 times so that they can charge you MUCH more.
My friend had a clogged sink drain, called them, they came and allegedly tried to snake it, they were not able, they ended up changing the whole trap system, the water shut valve, and sink strainer. charging $ 800. the whole job should have cost him max. $ 250 including service call.

WHY DIDN’T I Unilocal!before I called!!! DAMMIT!!! I got ripped off like all the other reviewers. Had an emergency at 11pm on a Sunday evening. They were the only ones available. Of course — George couldn’t snake the main drain because it was too easy — had to remove the toilet first thing he said was «wow — I have never seen a toilet like that before.» OMG I should have pulled the plug then. The service call was supposed to be 150 — oh no – couldn’t get the snake through the drain (???) had to come back the next day with a hydro jet and a camera!!! so 500.00 later they use a camera and refuse to give a DVD or report like a reputable company does — and then inform me that my main drain is about to fail and requires a 8K repair job. I called Olsen Rooter in North Hollywood who came out and did an inspection — for 300 $ provided a DVD and report. The conclusion of the report — the pipe is fine no replacement needed. PLEASE DO NOT USE RAPID ROOTER — they are con artists and only care about ow much they can rip you off for!

Out of desperation of Hot Water, my uncle called Rapid Plumbing Saturday evening. He had no money to pay for a hot water heater, and asked me to help him. So, I get on Unilocal to read the review of this company and was really shocked by the reviews. I told my uncle I did not trust them.
However, I talked to the guy, Christian, and his supervisor and told them about the reviews I read on Unilocal and how I was not really interested in doing business with them. They didn’t deny the bad reviews and explained how they have restructure the company and ensured me that they are legitimate and will perform a great job.
After some negotiation about the price, I agreed to let them do the job. Now keep in mind this was about 7:30pm on a Saturday evening. They left to get to water heater and supplies needed to complete the job. They did have some complications with wrong parts and stuff (common), but Christian stayed on the job until 11:00pm!
The water heater works fine and no leaks!
These guys did a fantastic job and at a reasonable price for a Saturday Evening call!

TRIPLE 000 RATING!!! I am so disgusted with the lack of service, professionalism and lack of communication with this company. Every time we have called them for a service call, the same thing happens. We schedule for a date and time, when that date and time arrive no Rapid Plumbing, nor a courtesy call. Call them and we get the same answer: we are trying to get a plumber, we will call you back, and they NEVER do. This will go on for a couple of days. Last week this happened I asked to speak to the manager and expressed my reason, I was told Im sorry, we have a new manager and he makes sure all the calls are handled correctly… well guess what, this is my second service call since I was told that. I am sitting here today with the same results… nothing changed!!! I’m only using them because we have a warranty on the item. I will never recommend this company. The ONLY thing RAPID about them is their plumbers running away form a job after they come and turn a screw or something. They seem to not know what they are doing, they appear to be guessing. Not Good!!! This is a no good company!

Regarding Rapid plumbing
They are thieves, they have unqualified people that always mess up the job, not they did not finish my toilet. They damaged the marble flooring and left so much dirt behind and so much water on the floor that damaged all of the back wall coving and when they left they broke the siphon and not only they had to come back and redo the job, they said we did not cause any damage to your restroom and you are trying to put all of the problem on us, I have got 2 stimates to clean their mess and it is over $ 4000, as I already report them to BBB, I have no choice except to take them to court, we have to get even with this company and we do not even give them
any rating or Zero

WARNING: THESE GUYS ARE CROOKS. They prey on the elders and vulnerables. Their plumber, named Anthony came and my father-​in-​law was initially quoted for a few hundred dollar job to fix a small leak in the main line. It jumped to $ 8500 after he dug up the main line and purposely increased the leak hole so that my father-​in-​law had to replace the whole main line from the city main all the way to the front of the house. My father-​in-​law, not being able to hear well was confused and agreed to the price. We were left without water for that day as they said they would come back to fix it the next day. They made me father-​in-​law sign a blank piece of paper agreeing to the $ 8500 contract. Anthony didn’t even show up until noon the next day when the appointment was supposed to be at 8am; he «conveniently» said he had a flat… I don’t know, sounds a little too convenient for him as we’re at the mercy of their service now. I took matters into my own hand and just called their main office and canceled the contract; I complained to the dispatcher the ridiculous high quote and taking advantage of elders by plumber Anthony; she didn’t even try to change my mind and agreed to the cancellation… Wtf, she knew we caught on. Anyways, we lost $ 850 in deposit. We had to hire another plumber to fix the mess Anthony created; it wasn’t cheap either but it was half the price to replace the whole main line. While I’m not happy even with the cheaper price, they seemed to do a good job.
If it wasn’t for a min of 1 start rating I give this business a negative 5.
The 5 stars review left by Abigail S is a fake. That review is probably one of their own people.

Good service