Wells Fargo Bank

I shouldn’t really be reviewing a Wells Fargo Bank but customer service today was on-​point and went above and beyond! I’ve never had customer service that great at a bank.
Entered the bank and the greeting lady welcomed me and asked what I needed. Told her I just needed to print a few checks, and she brought me up to the register instead of having to wait in the line since everyone in line was pulling out cash.
The woman at the register gave me free check print outs, which usually cost a dollar, and she was super friendly. Glad to have a local bank with great customer service.

The lines were shorter when this was a Trader Joes years ago. There is always a line. It always moves in slow motion. They are not the most polite. And the people who sit at the desks just watch the line grow or do other seemingly unimportant tasks. They never do any line management or service.
The tellers are nice enough. It is just sad that it takes 2hrs to see one (exaggeration but you get my point).

After several complaints this branch remains one of the worst in Southern California. Merna is the Assistant Manager is a twat. That is all I have to say.

For Christian!!!
So I wrote a review for here once before. It was about a man named Corey, well as it goes when some one is great with customers they get promoted and off they go! Poof. Appears Corey is gone from this branch.
However Christian has definitely taken over as the charismatic, helpful, outgoing and driven one now. Iv kept coming back in hopes Christian is working! Dear Wells Fargo don’t take Christian too please!
Thanks for everything buddy!

I wouldn’t give them a star if I didn’t have to. Worst customer service. I’ve been in here a few times for simple transactions and always had to wait a long time. Staff is not friendly. No smiles. Like they don’t care you have to wait. It’s like the old days of banking when you don’t have a choice. This time. I’m stuck! I need to close an account so they don’t care if I wait. The asst manager actually told me to call first because he might go home early if it’s a slow day.

Pamela is the greatest teller! very friendly staff, no lines!

It seems like the Unilocal complaints have been heard! I came in to deposit a check, and take care of some other issues. I was having kind of a foggy day, so I didn’t have my account number (this was not a problem), I needed to change my address, and I wanted to close one account and transfer the funds into my other account.
In stereotypical blonde fashion, I didn’t remember to state all of my needs at once, but in the «Oh yeah, can I also.?» «Oh, and could I go ahead and do this today.?» manner. I would have annoyed myself if I worked there. but the tellers were totally patient.
There was an employee who greeted folks as they walked in and asked them what kind of assistance they needed today. This might have been a little extra, but if you said you were just making a deposit, she left you alone about it. I was walking out when my first «oh yeah» moment happened and I remembered I needed to change my address, and she assisted me right away. So overall, I think the hostess style of customer service works well here.
Lots of the other reviews I read that were negative were definitely justified. Like I said, perhaps they’ve listened to this feedback.

worst customer service you had to wait about 1 hour in line so they can help you with any problem the manager ms. Priyanka told us to wait for few minutes then she showed up after 40 minutes said we are on lunch now come back in half in hour I wait another half in hour then gusss what is left fuck this place worst people.

This review is by MY FATHER through my Unilocal account:
On a scale of 1 to 10, Wells Fargo gets a zero…
— My wife and myself are 66 years old, both retired, have had the same Wells Fargo checking account for 35 years (the only bank account we have) with a balance of $*****.**, and our only income is direct-​deposit social security and a small pension
— Following the advice of our financial advisor, we went to our local Wells Fargo branch here in Culver City on December 12, 2013 and met with Michael Hester to change the account name to our new living trust. He had never done this before, but generated the paperwork
— We received a letter from the main office dated Jan. 28, 2014 that there was a problem with the paperwork. We went back to the Culver City branch on Feb 6, and Premier Banker Sara Ticas did the paperwork from the beginning for us
— We received another letter dated Feb 7 that said the paperwork was still wrong. My wife called Sara the same day we got the letter, and Sara assured her that it was all taken care of
— On Tuesday March 4 I went to the Beverly Hills branch on Camden Dr. to withdraw cash from the ATM. After over an hour it was determined that our account had been closed without notification to us, my debit card was confiscated and we were advised to contact our local (Culver City) Wells Fargo branch
— After scrambling around to verify this, and determine whether our outstanding checks and automatic payments had been bounced, my wife went to the Culver City branch on March 5 and met with Service Manager Yecica De Lois, who determined that our account had been closed arbitrarily and all of our funds had been mailed to us via a cashiers check. Stunned, and wondering how we were going to get by with no money and no bank account, Yecica told her that she would re-​open the account by the next day, and that we would have to get along without our money till then
— The next morning, March 6, the account had not been opened, and so I went to the Culver City branch. I explained the situation to Sara, who got on the phone and, listening in to her side of several conversations, seems to have sent some missing documents to someone. She explained none of this to me, but only said that I should «call back this afternoon and I will give you a ticket number.» Astonished, and still without neither funds nor an account, I asked if she could do better. At this point she became angry and (literally) stormed out of the cubicle without a word, leaving me in splendid isolation to contemplate my situation. Growing bored, I asked to see someone, and after insisting, on the second request I had my first meeting with Yecica. She was annoyed also, informed me that she had already talked to my wife about this, had not personally caused the problem, and would have the account re-​opened at some point, though not that day as some paper-​work was missing yesterday (perhaps the same paper-​work I had encouraged Sara to send that morning). When I expressed my concern about still having no money and no account, with no end to this drama in sight (she refused my repeated requests to put a deadline on this so as not to «disappoint» me if it was not met), said she could do nothing else to help and that we should just wait patiently. I asked if she could advance us some cash to tide us over, which was out of the question. Also out of the question was, say, opening up a temporary account for us with our overdraft protection (which we have had for over 30 years) attached for us to draw on, but nothing could be done. Alas, it seems that Wells Fargo, with 3 days notice, is unable to open a simple checking account for 35 year customers in good standing with $**,*** in cash.
— Sadly, on the morning of Friday March 7, a phone call showed the account had still not been opened, and I called the Wells Fargo district office. They looked into the situation, and reported that somehow our account was now re-​opened, with a zero balance. She also called the Culver City branch and determined that the situation was as described, and she also was not able to cancel the check-​in-​the-​mail and fund our account — we would have to wait for it to arrive, and live without money in the meantime (it did not arrive that day). I did go to the Culver City branch that day, got a new debit card, and verified that our account was open with a zero balance
— On Saturday March 8 a miracle occurred and the check did arrive in the mail before the bank closed for the week-​end. Making the daily trek to Wells Fargo, my wife and myself met with Sara, who was much more cooperative after the district office got involved the day before. She got the check cashed and deposited for us, issued a new debit card for my wife, and determined that they had no record of the automatic payments, withdrawals and bounced checks that had occurred during the time the account was closed.

TOO MUCH CUSTOMER SERVICE!
I have been a member of wells fargo for almost 10 years and this is probably one of the worst branches, I try to avoid going here unless I just need to use the ATM. The manager who is supposed to «make sure all your needs are met» just makes me feel harassed every time I am in line. I don’t go to the bank to socialize, and he’s always trying to compliment everyone by telling them they look like a celebrity and then he won’t leave them alone! The only thing worse than waiting in line is being stuck in an awkward surface conversation with someone who works at the bank while you’re waiting in line. Today I pretended to be on my cell phone and had a fake conversation just to avoid having to humor him.
Then when I was leaving (just when I thought I was safe) he literally chased after me and asked «was everything satisfactory today???». I should have told him to dial down his desperation, but I just wanted to get out of there.

Couldn’t give them less than one star but if you are doing any kind of business with this branch run, run to any other bank in the world. The staff there is just absolutely unprofessional.

I’m not the kind of person that ever complains about things… but this branch is the most unprofessional branch of any bank I’ve ever dealt with. I believe their tactics are borderline illegal and I will be investigating legal action.
I came here a few months ago to open a checking account. That’s it. That’s all I wanted. I specifically stated to the bank employee that all I wanted to do was to open a checking account. She was very friendly and appeared very helpful. She shoved me a ton of documents to sign and assured me that they were all standard. I signed them thinking that all I was doing was opening a checking account.
A few months later, I find out that not only did I open a checking account, but the lady also opened up a credit card account AND a savings account that charged me a penalty for not having a minimum balance.
Basically…I came into Wells Fargo only wanting to open a checking account. What I got instead was a checking account, AND a credit card account, AND a savings account, AND was charged a service fee on that savings account that I never agreed to.

This is the worst Wells Fargo. The costumer service associate did not know the first thing about costumer satisfaction. Every other Wells Fargo has the costumer in mind not just the money. Don’t go here unless you use the ATM because the computer is friendlier.

I’ve been with Wells Fargo for over 5 years! This location is the one I always come to, it’s the closest to my job. They’re a trustworthy bank and the tellers are extremely friendly.
On a different note: Today I accidentally locked myself out of my car and I knocked on the door for help (the bank was already closed). One of the tellers immediately opened the door for me and I asked to used their phone. The were so nice about it and even offered me some water while I was waiting for AAA to get there. I am so thankful for them! Great customer service!
They deserve 5 stars! All of these bad reviews are ridiculous!
I’m a happy customer. :)

Let me start by saying that I am a long time Wells Fargo customer, but boy do I hate their guts. This branch in particular is the worst I have ever been to. I tried to cash 2 checks here on my last visit and the teller just flat out refused. She would not give me a reason why and when I asked to speak to her supervisor she told her supervisor I was being disruptive and had me escorted from the building.
This alone is enough for me to close out my account of over 20 years with them.

I am not coming back here unless absolutely necessary. I had to get two cashier’s checks within 2 weeks so I had to wait in line. Otherwise I’d do any transaction I could through an ATM.
When I entered, there were three (3!!!) people there to «greet» me. Compare this to the ONE teller that was available to help people. I waited in line at least 30 minutes. Several people in line after me left in complete frustration. You know the people wandering around on the floor were promoted from tellers most likely, so why can’t they step behind the glass and help out? They were literally just wandering around with nothing to do. Unbelievable. It was a Friday afternoon and almost everyone else in line was there to deposit their paychecks. If a bank can’t foresee this happening, that is ridiculous. Get more tellers or shut down.

Very nice tellers and an abundance of ATMs. Parking however can be a nightmare depending on the day and time. The parking attendant is a joke, he basically just sits there and does nothing about the traffic jams and almost parking accidents.

I dread coming here every week. My husband and I have a business account and he has his personal here. Customer service sucks, the only teller I like here so far is Holly. The WORST is Brian.

I like Wells Fargo. Its a solid bank that is in a great location. I love the customer service here, they know how to deal with people. Every bank is pretty much the same if you aren’t using direct deposit, they all charge fees (if not now, then later on).I wouldn’t use wells fargo as a primary account, so i use it for savings only. I love everything about this place. Location is close to downtown culver/​sony studios. I really have no complaints about this spot. Parking is big enough for it to be crowded and still park.

How much do I hate Wells Fargo? I loathe them with the intensity of El Yucateco hot sauce (although it makes my eyes sweat, it is my favourite).
When I first opened my account, the people at the Culver City branch could not find my money for 7 days. This should have been a huge red flag, but I’ve been known to ignore them from time to time…
A couple of months later, after getting my bonus check, I ran over to the bank to deposit it — because I have bills to pay. The teller was nice enough but he was chatting the whole time and my gut was telling me he wasn’t paying attention. Again, I ignored it and went upon my way. Once back at the office, I checked my account and… no deposit showing up. I called the 1 – 800 number and this gem of a guy told me that «was weird» and I «should wait until tomorrow and check again». I don’t think so. I called the branch and, after being on hold for who knows how long, they come back to tell me that they deposited the check into someone else’s account. Yes, that’s right, someone ELSE’S account. They said they’d fix it. Oh yes, I’ll trust you to do that. So I walked back to the branch (job? what job?), and the manager came out with a handwritten receipt and tried to explain to me that these things happen, and it was good that I noticed it before the check was sent away for processing.
Twice they lost my money. Twice.
A couple of days later I noticed a $ 2 charge on my account for «speaking with a teller». Are you kidding me? I furiously wrote to customer service explaining that I really didn’t think I should be charged for calling a completely useless teller only because another teller deposited my money into someone else’s account. They wrote back a condescending email saying that they would reverse it THIS TIME, but that next time if I have a problem, I will be charged.
Like all bad relationships, it went on too long, I ignored too many red flags and I look back wondering «what was I thinking?»