Cupertino Loc-N-Stor

I’ve been a customer for 10 yrs and the management has always been friendly and accommodating. The property is always in excellent condition. No Problems here.

My family has rented multiple storage units from them for over 20 years. I have rented for the past 6 months or so.
Trish and the other gentlemen who works here are incredibly nice. Made the entire renting storage process very easy and affordable.
Would recommend to anyone!

This place is well located in Cupertino. I’ve used it off and on for the past 3 — 4 years. That’s the only thing I can say good about this storage facility. I NEVER had any trouble accessing my belongings here, HOWEVER one day (Thanksgiving Day) I wanted to make a fast run over to pick up a few items.
I didn’t realize they would be closed for the holiday, since you do it all yourself (self-​actuated auto-​gate access). Okay, so I pull up and there was a red SUV pulling in ahead of me and the gate was already opened. The SUV didn’t move just stood there not moving, so I drove around it, which should not have been a problem. That’s when the proverbial brown goop hit the fan. The creepy female in the SUV yells at me. I rolled down the window, puzzled, when she accosted me quite rudely. She said something about yelling at me, and I didn’t listen, and then «DIdn’t I know what day it was?» Well yeah it’s Thanksgiving. so! «Well we’re not open!» Okay! «Then you have to turn around and leave.» Okay bye, have a nice holiday!!!
All this seems normal but the problem is the attitude of this woman (mid 30’s, blonde, with dark rimmed glasses, and a marathon running suit complete with number). The sole issue I have was she’s was treating me as if I was a child, and she was generally and considerably surly in her demeanor. It was like she had no patience or time for anyone trying to get around her, or access the place — God forbid! Uhhh. How did I know she’s the owner or the manager? It was as if I was supposed to somehow know it was her — whomever it is she’s supposed to be.
I’ve lived in this area for 20 plus years and rarely or never have I been accosted in such a RUDE manner since I left New York many years ago. This female curmudgeon really thought she was something else, and I (or apparently everyone) was in some way beneath her. The attitude on this creepy bimbo really left a lot to be desired!
If she owned the place she should know better. If she was in a manager’s position she should also know better. A smile and an «oops. sorry we’re not open today because of the holiday,» would have been really nice!
For what it’s worth, unless you like being unappreciated as a human being, and if you’re looking for a rotten storage facility, this is not the place to store you belongings. The crazy woman in question needs her head examined in my view, if she thinks it’s a good way to win a customer’s approval, and/​or gain new clients by word-​of-​mouth. I’m pulling my stuff out very very soon, and I’m telling my friends they’d be wise to do the same. The people running it – in charge — or in ownership don’t appreciate their clients, or the fact that people are all human beings and nominal, common, courtesy is the order of the day, on any day of the year, even on Thanksgiving Day — maybe especially on Thanksgiving Day. Don’t go here. Find another facility where they know how to interact with the people they rub up against.