Cascade Auto Group

I’ve been a long time friend of some people at this dealership, long before I made my first purchase. I recently made my first purchase (Audi S4), and they were great! Pat was my dealer, and he got me a good deal on the car, and helped me through the process of custom ordering it. When it arrived 3 months later, they did a great job of preparing it, and getting it in my hands. They went through every knob and button to explain how it works, which really helps in a car like this with a lot of complicated functions hidden everywhere. Through all of this, there was no pressure to buy. All my questions on financing along the way were answered, and I had a lot of questions– I was even annoying myself.
If you are looking for an Audi, this is the place to go in NEO, no doubt about it. I’ve referred many people over the years to them for Mazdas and Subarus as well. And all of them are satisfied with what they purchased as well!

I am absolutely terrified of car-​shopping & had long been dreading the experience. I went car-​shopping with my uncle, a Mazda enthusiast & self-​proclaimed «car guy,» who did some Internet research ahead of time to find a couple of cars at Cascade.
I found a certified, pre-​owned 2011 Mazda 6 that I loved, signed some papers to put a hold on it, & returned a few days later to make it official. Tony, our salesman, & Jeannie, who did all the financing, were both friendly, knowledgeable, & helpful, & they were easy to contact in the days in between by both phone & email, which I appreciated. I’d been nervous about the reputation of used car salesmen, sure I’d feel pressured into buying something I didn’t love & then squeezed into ZYX warranties I didn’t need, but everyone we encountered at Cascade was low-​key, professional, & low-​stress. More importantly, I felt like they were honest & that the dealership was reputable on the whole.
I originally docked a star because one of my hubcaps fell off not even 15 miles into my driving the car. I didn’t notice when it happened (I’ve NEVER had a hubcap fall off!), so less than 48 hours into owning my new car, it looks mortifyingly ghetto. I emailed Cascade hoping they’d cop to not having done a great job of attaching the hubcap in the first place; I’d been driving like a nervous old lady, so it’s not like I was flying over potholes or crazy enough to have detached a welll-​attached hubcap. I know the car is my responsibility to pay for/​maintain once I drive it off the lot, but this seemed like a clear case of the dealership having messed up, & I was hopeful that they’d replace the hubcap for free — but nope. Gotta pony up for a new one immediately after buying the car.
That said, when I expressed my disappointment to Tony, he said he would see what he could do & that he agreed that I shouldn’t have to replace it myself. I had already bought a new one by the time I got his email, but I really, really appreciated the sentiment.
They also only gave me one set of keys, & when I emailed to ask about a spare, I was told they can’t find it & will keep an eye out & make me a new one if they can’t find it within a week. Not a big deal, though I do hope to have the spare soon.
Overall, it was a good buying experience, & I love my new car. The hubcap incident originally left a pretty bad taste in my mouth, making me feel like my Mazda could fall apart at any minute, but my fingers are crossed that this was just a fluke. I’d still recommend Cascade highly to anyone in the Akron area who’s looking for a new or certified pre-​owned car.

Let’s be honest. All of us want to spend our hard-​earned money on things we need and want and then walk away feeling we got a good quality product or service for our money. That is why I would like to recommend Cascade Imports to you.
Over many years, I have been a loyal customer of Cascade Imports both through purchasing several vehicles and having regular interactions with the service department. I can, and do, without reservation recommend this great organization as you consider your next purchase of an automobile. While I hope you too have a wonderful experience, I am confident that if problems arise, the owners themselves will do their very best to ensure any concerns or issues are brought to a reasonable resolution. Why? Simply because, they want to build and maintain, great relationships with their customers. They would not have remained in business for as long as they have if they were to neglect this aspect of their business.

I found Cascade Subaru on the internet after having the worst experience with Ganley Subaru in North Olmsted and was less than pleased with my experience at Burnswick Subaru. Chris Austin was amazing! He made the process so easy, comfortable, and did not try and talk me out of any option or color that I wanted. Chris worked with us on price and brought us as close to our ideal car payment as he could, which was $ 8 above, that’s it. He made the experience pleasant and exciting, unlike the others we visited. My husband is excited to return to Chris once he’s ready to trade in his current car and we have already recommended him to two friends. If you are located closer to Cleveland than Akron, it’s a straight shot on the turnpike and worth the extra 20 minute drive!