Pet Guards Clinic

They did a wonderful job neutering my cat. They gave him his shots and a leukemia screen, and everyone I talked to was very nice and helpful. Being a college student, finding low cost neutering is very important. I got him neutered and his shots for only $ 72 when other places quoted me more than double that for just the neutering. Bring your pets here for great low cost spay/​neuter.

After just dealing with a rude lady on the phone is enough for me to stay away…
Long story short, I have two very sweet silky terriers who all of a sudden decided they hated each other. At the time, I lived in a very small apartment and did not have the space to keep them separated and comfortable with plenty of room at the same time. My mom had kept her and watched her until I moved into a bigger place. I asked her if she could make an appointment for my dog to get her vaccines updated or I could come get her and take her to her normal vet. She has other dogs, so she said she would just take her to her own vet that it would be easier.
So later down the road after she returns home, I needed a copy of my dogs shot records to take her in for an emergency checkup at her normal vet. First off, good luck trying to get a hold of anyone in that office with any questions. After calling the many numbers they have listed on their website, I get a hold of someone. When I asked what happened to the papers from the initial visit, I gave her the short version that they were lost. She got snotty with me about them being lost. The only way you can get a copy is either drive there to get a copy (which I live in Cleveland) or as she put it, try and leave a message and MAYBE they will get back to you. She reminded me many times that they are low cost animal clinic and do not have fancy gadgets like fax machines and «even worse», no access to email them. So I was pretty much out of luck.
After talking to my vet, she said she would try and call to see if she could just get the information over the phone. I don’t know what happened, but she got them via fax.
But just from the sounds of it I would never ever take my fur babies there. Yes I pay a little more but the idea of taking my pets to a low cost clinic sounds scary. I would never just pay $ 85 to have my dog spayed.
I don’t know what my mother was thinking of when she took my dog there, or any of her dogs. I will have to have a talk with her…

AWFUL!
Well, after waiting forever in line, VERY slow receptionist… I was being told I owed 4 times the amount I was supposed to pay. Later to find out there was another animal on my account that wasn’t mine! I could’ve walked away (easily) with someone else’s pet! That made me very uneasy.
Meanwhile, at the other desk, I overheard a couple VERY upset about their total. Apparently they were told the wrong price prior to surgery, then had to pay more after surgery. The staff was very unapologetic.
THEN, now this really pissed me off, an old sweet man with his German Shepard came in asking for help. He lost his keys somewhere in the clinic and couldn’t leave. I kid you not, the two (young) workers didn’t even acknowledge him! Nothing. He wasn’t offended, just looked around mumbling about where they could be. BAD CUSTOMER SERVICE. You two should be ashamed. I helped him, as anyone with a heart would. But it took a lot not to scold those two behind the desk.
Please don’t go here, find another clinic for your sweet pet.
Ps– go look at the picture I posted … Clipped my pets nails a little short. Grr.