Sears Auto Center

BEWARE! Don’t honor Diehard Warranties.
I bought a Diehard battery from this location in 2012, it was their top of the line and came with a free 4 year replacement. Up until the past week everything was fine until it started dying last week. Went to the store, guy takes it in the back and says it needs to be tested and it has to charge for 2 hours before the test. I come back and he tells me eveything is OK and it is not the battery, I take it back home and when I reinstall it the car doesn’t even turn over. Just to be sure I took the battery from my wifes car and mine started right up so there is obviously something wrong with the battery. When I take it back to sears, same story they say they charge it and it tests fine. I even took the battery to Pep Boys down the street right after and they showed me on their tester that is was a bad battery.
Sears doesn’t care, I even called their corporate customer service and the rep tells me there is nothing he can do since they have to go by what their stores say.
Last thing I will buy from Sears.

What can I say about this place? Rather than I have not been satisfied with their service for all the times Ive been here.
My radiator blew out on the 60 right before the Azusa exit. So, I had no choice, but, to get it towed here. Felix helped us get situated with inputting data into the computer. 15 minutes later after I arrived. Bought a new radiator and had them install it. They told me that I needed coolant in my car and thatll be 90 dollars more. Why I didnt go with it? Because they sell the same coolant in a bottle in front for 12.99. When I told Felix I didnt want that and that Ill buy the bottle instead, I was still charged cause ‘there was a miscommunication between him and the mechanics.‘
After the car was done, it said everything is fine with the car and its good to go. A week later, on my way to work, my car stalls while driving and I almost got into a car accident. Nevermind that, cause that was the least of their concerns. After they inspected it, they tell me its the freeze plug, needs a tune up, I need to get a new radiator hose. I ask them which one is it and their response? ‘You might need this, but, it might not fix the problem.’ What the fuck? After they did what they did, I made sure to tell them to check my car if its an ‘okay’ not ‘better’ for me to drive to and back from work, they said yes.
A week later, my engine started shaking and kept stalling. And my Check Engine Light pops up. Take it to Sears cause it was the only place open on a Sunday. I got there at 8. Opened at 10. Waited 2 hours after they opened for it to get checked. They were inspecting the car and it was taking forever cause they didnt want to check the codes in my cars computer. They told me a bunch of shit that they were recommending that wont fix the problem and that they cant suggest anything. What is the point of working like that as a profession if you cant get down to the bottom of almost anything I bring my car in for?
I got my sparks plugs done that same day. Erick was very informative on what I needed and suggested. Everything he told me was the complete opposite of what Justin and that other tall skinny guy were telling me.
I made an appointment for coils because they had to order them. Fine by me. The service sucked anyways, so, I expected that to give myself a peace of mind. My boyfriend shows up without me for our appointment only for them to say that there were no appointments made and no coils ordered. And the audacity for them to say that Ive never talked to them about making an appointment and ordering some coils. And asked my boyfriend if we needed spark wires? What the fuck, you guys? I had my sparks done the day before and they couldve said anything regarding my sparks. ON TOP OF THAT, THEY WANTED TO SAY SOMETHING MY TIRE PRESSURE WHEN I KNOW MY TIRES WERE GOOD. Jesus, this place just pisses me off just thinking about. Nothing good ever came out of their mouths.
Before coming here, make sure its last resort and your desperate. And I cant stress this enough, KNOW YOUR STUFF BEFORE TAKING IT HERE. They took advantage of the fact that I didnt know what they did to mess up my car and tried to upsell everything they can.

Waited 3 hours and alignment was not done correctly. Also discovered that item was missing from the car.

Called at 3pm asking if they can patch my tires. They said «yeah! We’re open til 6pm today»
I came in at 4:30, and said I am a walk in for a tire patch. He says «sorry we can’t do that today»
Drove here for no reason, what a waste of my time. I’ll take my future business else where
Never coming back! Thank you

Do not waste your time coming here. They will try to rob you because they work on commission. If you do decide to come make sure you review your receipts because they will try to add things without you knowing about it.

I came here to Sears on one of the busiest days to have my brakes done. Only one Service writer, however he did very well explaining everything to me. His name is Justin. He informed me it would be an all day job because there were couple other brake jobs ahead of me which was understandable. Justin went out of his way to find the right brake parts that would meet my request.
The technician named Ramiro is one of the better techs there. I requested that he did my brakes. He did a great thorough job.
Overall I’m very satisfied with the work that was completed. Will be back with more vehicles! Thank you Sears Team!

I had a flat tire on my Lexus and was near this place so I thought it was convenient to replace the tire here since it has a huge hole on it. Initially the manager told they would have to order it since they don’t have my tire size and it will take about 4 – 5 days. However, right on the 5^th day they called and said it will be there on Monday instead because of the shipping delay or something. So I waited until Monday and called in, they told me there’s another shipping delay and the tire will arrive on Tuesday. OMG!!!
On Tuesday, when I went in as agreed on the time my car will be done, they haven’t even work on the tires because they were missing the wheel locks. The manager Justin was courteous enough to take me to another shop to retrieve my missing wheel lock, that why I gave two stars instead of one. So total i waiting 7 business days (not including weekends) for one tire replacement. Plus another 3 hours at the shop for them to put the tire on.
Justin was cool, down to earth person, but the overall efficiency is terrible. Like most of the other reviews here, if your time is valuable and you’re not very patient, then you should go somewhere else.

We went to SEARS Auto Center with a few coupons for a new battery for the Camry. Although they didn’t have any deals for the battery we were looking for, they were SO great about it. Felix was so helpful, professional, honest, and not overbearing about purchasing anything. Forget Toyota… we’ll go to SEARS from now on!

Slowest oil change. 2 hrs. Most auto shops finish earlier than the promised time. This place finishes later than promised. They left the interior of my car very dirty– seats armrest. everywhere (I just cleaned my car yesterday so it’s obvious) With a coupon, can get an oil change for $ 17. I rather pay extra $ 5 somewhere else for my time and clean car back.

I use Sears Automotive because its a national chain and if something happens when I am on the road it can be dealt with. In my case I had the rotors on my truck replaced and of course the brakes replaced to go with it. I also had the tires rotated. All told was ~$ 425 with discounts and the like and that is a good price.
That being said, this particular store stood out because the service guys were honest on the time frame, called with updates and gave me discounts and the no interest on my purchase.
Also I made my appointment online the day before although I showed up an hr early they started work on it within 20 minutes. I always recommend making the online appointment.

I’ve been going to Sears for a while and I’ve always felt that they’ve had great service at a great price. Even when Sears has made mistakes (which is a rarity in and of itself) they’ve always owned up to it.
In terms of alignment SEARS has an incrediblely laser alignment system. I remember experiencing a noticeable improvement in my car’s performance after having the alignment done at SEARS versus work at my dealer. It didn’t it feel that good new!
In terms of tires, alignment work SEARS is top notch. I felt that they were a cut above TIRERACK and even better than anything I experienced at the dealer.
I can’t speak for other work but SEARS definitely comes through for tires and alignment!

If you want your vehicle to be repaired, maintained, or treated with respect… then do not service your vehicle here. I own 2011 Honda Civic and I brought my car for service for about a year. There were no problems at first but after a year I started to notice that there were inconsistency with the work they perform.
1). 3 days after I got an oil change here, I noticed oil leaking from underneath my car.
I took it in the next day and they said oil leaking was natural and that they have replenished the oil and it will not leak.
2). I found bunch of trash left by the employees in my car!!! Before I went in for my oil change, I was embarrassed about my messy car, so I gave it a thorough cleaning inside and out. After I picked up my car from Sears I found a small bag of ranch Dorritos, half eaten apple, used napkins, crumbs on driver and passenger seat, and a to-​go bag from McDonald’s. WTF
Plus this happened:
3). Pissed off that the crew left trash in my car I promised to never return… however I realized the oil was leaking again. So this time I took it to a different mechanic. He said the valve was not tightened properly. I took it back to Sears and they said the engine gasket needs to be replaced and that the valve was properly tightened. Knowing now that the mechanics at Sears lie to your face. I decided to make this post and warn others of your impending doom.
Vehicle maintainence is important to many commuters. And people rely on mechanics to be honest and do a good job so that you won’t have mechanical failure on the road which can be dangerous.
If you want honest mechanics that do a good job and won’t treat your vehicle like garbage, look elsewhere for your vehicle needs. This place does not deserve your time and money.

Ian is the best sales person, very knowledgable, and friendly. He deserves a raise because he knows how to make you feel better after waiting 20 min for service because Sears makes there company understaffed.
IAN IS THE BEST!!! F*** SEARS
Also DON’T GO TO THE FILIPINO GUY, HE RIPPED OFF MY GRANDPA AND ADDED BS STUFF AND IAN TOOK CARE OF IT, FUCK THAT FILIPINO FUCK

I really can’t rate this place as I have had no work done. Only received a written estimate for the installation of rear and front struts on a Toyota. I have a feeling that I am being «low balled» with the estimate as the cost is about $ 300.00 lower than three other estimates I received. I’m not counting the crooks at Penske Toyota in West Covina, Ca who’s estimate was over $ 1500.00.
Has anyone had rear or front struts replaced at Sears? Would like to hear of your experience

Terrible customer service. Walked in just before 6pm. I talk to the service guy and tell him I need a tire. He says they are closed. I told him their website say they’re open until 7pm. He said it changed. I asked what he can do for me. His response was we’re closed. Not even an apology.
He could have offered to check and see if the tire is in stock or schedule it for first thing in the morning.
Service here has never been great but this is a new low. No wonder Sears is struggling. Bye Sears, there are plenty of other places that will treat me right.

As long as you are not looking for good customer service, this is your place. They get the job done and I guess that’s what matters.

I used to love servicing my car here when there was a manager named Juan at the helm. I made an appointment with him to replace a tire sensor on my Car. When I came to my appointment I learned he was no longer there. I had the work done and was I sorry. Without Juan here this place has gone down the toilet. The service technician destroyed the electronic module resulting in almost $ 1,200.00 in repairs from the dealer. I have tried contacting the regional manager and corporate offices for months now yet no one returns the call. Let’s face it. Sears is a dying company. Their employee’s do not care and their stores are terrible. It’s sad to know an establishment that has been around so long will soon go under. Do yourself a favor and stay way away from any Sears automotive. A visit there will cause you great distress in the future.

**Yayee for being open on weekends!**
Noticed my tire had a slow leak so I drove to America Tire Discount but forgot they close on Sundays. Boo for them. I got two tires from them, but I remembered after that I also bought two tires from Sears Auto Center so I drove next door to them and was worried I would not be seen right away with a line of people in front of me. It was already 3pm and they close at 5pm. Well I waited about five minutes until it was my turn. Told Sergio about my tire, he walked outside to my car with me, took a look at it and then told me to drive inside their garage. Another guy looked at and he said the nail was punctured in the middle of my tire, not the side, so it was repairable! Yayee for me! We went back inside, he got my information down and noticed I bought two tires from them and had to double check if the tire that got punctured was the tire I bought from them because I had the Roadside Hazard Warranty. Well lucky me it was the tire, but I bought mines three years ago. He has to check my mileage to see if I didn’t go past the life of my tires which I had not because I rarely drove until I became an official Unilocaler! So I didn’t have to pay $ 20 to get my tires patched!
I think America’s Tire Discount is a little cheaper when it comes to tires because that is what they pretty much specialize in, tires and rims. Sears does auto repair work as well so it’s understandable they would charge more for tire work. If it’s not Sunday and you cannot think of a place to go, I recommend America’s Tire Discount first because I think it’s cheaper, maybe $ 10 if not free to patch your tires. They are seriously quick. If it’s Sunday, come here. And if you got other stuff to do on your car, might as well do it here. They can do your oil change and tune ups. And they can also realign your tires which America’s Tire Discount cannot do.
~ If you just need air in your tires, go to America’s Tire Discount, they will do it for free. Customer Service is great. You can also get your tires rotated their for free if you purchase your tires there. ATD wants your business and want you to come back, so very rare will you ever get a bad experience from them and are willing to help any way they can. I have heard that ATD sometimes patch tires for free, that’s because they want to gain your business and come back to them when you really need to purchase tires.
**5 stars for being open on Sundays and taking me in right away, I was out in less than 40 minutes!
~ Get the roadside hazard warranty. Totally worth it. Got a nail in my tire and I didn’t have to pay the $ 20 I would have to patch my tire. Basically got my money back that I paid for RH warranty. Although, I’m not sure how much I would have to pay for new tires. I’m assuming they would pro-​rate it depending on the tread. I know at ATD I got my tires replaced twice for free because my tires blew on the freeway once at 5 in the morning, I felt bad for calling my friends to rescue me while they were still getting their groove on in the club, and then another time my tires went flat, I have no idea. I woke up one day and my tire was flat. I guess it didn’t completely blow out but had a slow leak, it was not repairable.
~ Waiting room has a TV, water fountains. Outlet.
~ Vending machines. Restroom for ladies and men.
~ Located behind Puente Hills Mall. You could walk there if you wanted to drop your car off.
~ If possible — call first no matter where you go even though it is a last minute emergency situation to reserve an appt. Every 10 minutes someone is walking in and that could be your spot they are taking. Just make an appt for faster service!
TIP: Make sure to ask about any specials running on any services you are getting. Sometimes they got specials going on, or coupons on their website. Usually they are very good at letting you know things like that if you just ask. I know when I bought my tires from here, the man who helped me let me get the tires at a special price because I was really tight on budget at that time but I really needed tires. He let me in on a sale that was going to run later that day after 6pm. I think it was an employee/​families but of course anyone was allowed to go.
Thanks for reading! :)
~**kenzie**~

I was pretty excited to hear that Sears serviced BMW because they are so cheap and quick with everything. I took my car for an oil change and while there I went ahead and replaced a light bulb and they also did me the favor of checking my tire pressure for me. They were also able to reset my computer it was all quick and easy.
The oil change for my BMW cost $ 83.00
The replacement bulb was $ 10.00
I checked around and everywhere else wanted 99 $ to start just for the oil change. The man Ian who helped me out with my car also got me some quotes for my brakes and tires too. Really helped me a lot.
My manager also got a quote on his Mercedes SUV for an oil change and his was 89 $.
My car was in and out in about 2 hours.

The guys working were very friendly and assisted me promptly.
thanking me for waiting.
told me of the specials and promos going on and i went with the 2 alignment for about over $ 100, by the way. my mechanic referred me to sears b/​c they do have a new alignment machine.
walked across the street to the mall and waited for a few hours.
everything checked out ok, he gave me the paperwork and I drove home happy!