The Home Depot

This store has the absolute worst customer service I have ever received. I went to pick up a bolt but had no idea where those were located. After 10 minutes of searching for a person who was free, I saw a guy across he way and said «hi! excuse me I have a question» his response was «Oh my goooood» insert eyeroll here. He then went «what?» and I bluntly said «I’m going to ask someone who actually wants to help me. get back to doing nothing». I went and asked someone else who literally looked higher than a kite, and couldn’t give a crap. JUST TELL ME WHERE THESE BOLTS ARE OR CALL SOMEONE FOR ME. The guy who was «high» slugged over to the phone and was there for 4 minutes. He then sent me over to the key station where that guy would help me. He didn’t help me either. I asked a woman for help, she had no idea where it was located, then finally, the one reason I have this star, one guy who said «I’m brand new here but give me a second and I’ll find you what you need». Praise. So he did. He helped me (it ended being wrong but he still helped me and was happy to do so). I will never be back to this home depo.
oh, and they charge you .35 for a recycling fee. don’t ask me why, when I asked that clerk also DID NOT KNOW.

I was really impressed by the attentive service given by Carlos at the Plumbing department yesterday afternoon. My wife and I were looking to buy a pump for our flooded backyard. Carlos was knowledgeable, informative and patient. He listened and offered suggestions on the best way to deal with our problem. A very refreshing experience. Wish there were more like him.

This is a long and sorry tale of a microwave delivery and installation, and although the store is not directly responsible, the Kenco delivery (or logistics or whatever they call themselves) that they farm out to deliver their items is but a terrible jest and a dark vessel of deceit and wicked foolery. It all happened one Saturday afternoon when said delivery company’s vehicle broke down. A call was made and the people in Killarney Land were informed that it couldn’t be delivered. Everyone in Killarney Land was disappointed but accepting that these things happen. Plans were made to deliver the next day and everyone rejoiced (hooray!) The people in Killarney Land waited all Sunday for a delivery and in the afternoon goteth a call that informed them that the microwave could be delivered but they «did not have the tools to install it». To which the Queen of Killarney said, «There is noteth much point in delivering it if you kind sir’s are going to just drop it off and leave it, we’d prefer it if you could come back but it MUST be after 3.30 on Monday to deliver it AND install it.» To which they replied that «Monday is not possible, fair maiden, but would thou’est be in on Tuesday after 3.30?» Although a little bit annoyed (sigh) but still understanding of the situation, a deal was struck to deliver on Tuesday. Tuesday cameth and the delivery men arrived at 2.30 instead of 3.30 (knowing full wellest that no one would be in but verily they could inform Home Depot that they attempted to deliver it as a sneaky falsehood to hoodwink their bosses and feign competency) There was a call made to the Queen of Killarney, and instead of giving the typical 30 minute preparation time to get back to the castle, a call by the delivery shysters was made to the Queen of Killarney 5-​minutes before they arrived… and like wandering minstrels they were gone 5-​minutes later. When the Queen talked to the delivery company lady on the phone, the delivery company lady turned out to be the foulest demon creature that was unapologetic and rude and full of lies, claiming that the Queen of Killarney had asked the delivery company to come after 2.00? She was then informed that the next delivery date would be in 11-​dayeths time at the very least!!! The Queen of Killarney was angry and full of woe at hearing this and how the Kenco (or whatever they’re called) charlatans had made no attempt to maketh up for their folly and verily, were confrontational and full of wrath. «How darest they» the Queen did cry and phoned Home Depot to complain about all the folly and deception. A pleasant maiden from Home Depot called the delivery fools who denied any knowledge of agreements to arrive after 3.30 and went as far as to accuse the Queen of falsehoods by claiming that the Queen had cancelled Sunday delivery and that their delivery jesters never said that they hadeth not the tools to install and would just «drop it off» (because that would mean a breaketh of Home Depot contract and they would be in deep do do’eth) After all the hassle and all the time wasteth, the fair maiden offered the Land of Killarney a measely $ 50 off with no real attempt to get the microwave delivered in less than 11-​days time. And by this time the King and Queen of Killarney were over it and have goneth to Sears instead where we hope to have a happier ending.

I dig most home depots. 4 stars for always having what I need, and convenient location. Lost a star as they seemed to have had the worse in store customer service response. Took over 15 minutes to get someone in lumber :/

I enjoy coming to this particular Home Depot for a couple of reasons.
1). I enjoy coming to the Cypress Food Truck Tuesdays here.
2). My kids love coming here on the first Saturday of every month for their Kids’ Workshop. Here they get to build different items using hammers, nails, and paint. They learn useful life skills.
3). My wife loves this store more than I do.
I also notice that the staff is courteous here and I have no complaints. It is always clean and when you need assistance, you usually don’t have to wait a long time for someone to come by. There is ample parking. I will keep coming back. Thank you!!!

I came here with my sister to look for Christmas trees. It was really crowded and busy. We found a tree we really liked but couldn’t find the box anywhere. We then asked Linda for help and she was trying her best to look it up for us. The tree ended up being sold out so she gave us a discount on a different tree we had in mind. She kept asking if we needed any more help and even brought a cart for us and loaded our tree onto it. Thank you so much Linda! You’re helpfulness and customer service was amazing!

I work at a hardware store myself and when it comes to customer service I know what it means to take care of the customers and make sure they walk out feeling happy about their purchase… today my mom, sis-​n-​law and I walked in looking for a ceiling fan… Edgar and Daniel from the electrical department went out of their way to help us out while the only worker in the fan/​lighting department was busy. We ended up walking out with a new fan These are the type of people that make us want to go back because of the great service and hospitality

I’ve been going to Home Depot for many years now to buy all sorts of different things to upkeep different homes I’ve lived in. Now that I own my home, I’m there quite often always looking for new ideas to improve my house and increase it’s value. But through all these years and through all sorts of different projects, I’ve never really shopped in the Lumber section. So I never knew what to shop for, which pieces to get, and how to get someone to help me cut the wood. So today I shopped in the dreaded section with my flatbed cart in hand, I pushed that huge orange cart around the aisles. I have a project to do which are floating shelves. I looked at my list and after about 10 minutes of browsing, I almost gave up. UNTIL… I was able to be brave enough to ask one of the Team Members… her name was Rachel. I think my first question was something like «If I bought wood… could ‘They’ cut it for me?»…her response «They? …well I could cut it for you»…(oops, through my inexperience, now my questions are offending people now)…so I acknowledged my lack of experience in the lumber department. All I have to say is RACHEL ROCKS! She helped me find pieces of wood that I needed, gave me advice on what to look for, and helped me with all of my cuts. She paid special attention to how i could save money, and was very encouraging to me and my projects. She even said to bring a pic of my project when it’s all done… and she told me to bring all my projects down and she’d be glad to help.
I’ve encountered many a helpful Home Depot Employee in all sorts of departments. Some I’ve never really written about but truly in my heart of hearts I was thankful for their knowledge… but today’s service compelled me to write a review about my experience. Home Depot should have more and more employees like her. Thank you!

i been there recently for working on my back yard to cement, so i can’t speak for the whole store, it would have been 2stars but,… that not fair for other departments.
so we needed help with cement to be loaded in my car, we waited almost 25mins because they didn’t want to come and help us load. why? after wait almost 5mins my mother went to let them know we need help again, two «kids» walk by and look at our receipt (60b X10 bags) and smiles and said they will be back and smiles… so they disappear. i went in the store to look for the least busiest associate and he radio in right away and states that they don’t want to work so hard this morning. uhmm okay… so i waited another 10mins until they got a kid who needed a cheese burger, i mean okay… so he decided to throw the cement in my car (later i found a broken bag) so i told him not to throw it and if he can put it down gently. he asked me to help him, i would but i told him if he only come to my house and helps me, (sorry i moved 600b the other day) i also asked him where is he’s back support… funny thing, out of 4 times I’ve been here all the people loading our car, no one had back support… i asked everytime and no one could give me an answer… please home depot get some back support for your hard working employees

Beware people standing at Home Depot looking for job. Last time I drove my truck to buy some wood. I guess I forgot to
Lock the door. After I load woods to
My truck then got inside my truck. As soon as I turn my head to backup my truck, there was three guys sitting on my truck!
WTF!!! Who are these guys???
One of guys said since you have big truck, we decide to get into truck and help you out. I kicked them out of my truck and went back into Home Depot and did big complaint. It really scared heck out of me.

Home Depot ppl are always so knowledgeable and nice and helpful and patient. Can’t say how much I appreciate them for helping me find the things I need. And they open on major holidays, which is really helpful when people want to do home impromvement.

This is my local home depot. As with pretty much all Home Depots, there’s plenty of parking even though it’s a weird layout. Inside the store is just like all the others, so it’s nice to have consistency.
I use them for their garden center and random things I need for the house. Luckily I haven’t had the need to use them for large projects, but they have the capability.
Note: There is a food truck meet on Tuesday nights, so park on the left side of the building to avoid that crowd or just join them and get some good eats too!

The associate, Eddie, went above and beyond to help us find the tile we were looking for. He searched the store and called several different stories, never making us feel like we were bothering him. Excellent customer service, something that is rare these days. Thank you, Eddie!

Sadly, that was a short lived 3 star review for this location. I signed up for the «DIH» Do-​it-​herself class to make a planter box… pretty cool! I’ve been looking forward to it all week. The project is awesome, I cant wait to make a couple myself tweaking the idea to (personally) make it better.
I must say though, next time you host a DIY class, please make sure you get ladies that actually know what they are doing. That was such a sorry class to sit through. First off they didn’t know how to work the tools, didn’t know the proper names of anything. Then when it was time to drill so the screw would countersink into the wood, the lady doing so was drilling sideways! I tried to get a picture but my camera wouldn’t come up fast enough. So, let me paint the picture. The lady is holding the piece of wood (leg) with her left hand, drill parallel to the table on its side, drilling into the wood… really? Then, they had the drill speed too low so the screws were not moving and the drill was making that awful noise. Then, to top it all off, the entire thing was lopsided.
I think my favorite part of it all was the gentlemen sitting in class «holding his tongue» finally offered to go to the front to do it correctly and still couldn’t get it. By this time I stopped paying attention when finally an older gentlemen standing off to the side walked up changed the power setting, and finished off that part. Goodness, if you’re going to «trash talk» at least deliver!
I’m not so sure I’ll be attending another class at this particular location.

Only Two live maned registers in the whole store!!! The rest were self services
And long lines on the live ones. As much as 5 deep. Home Depot should be called «No-​one-​is-​really-​here-​Depot».

I don’t particularly like going to Home Depot because 1) it is overwhelming and 2) I have this irrational fear that if an earthquake happens while I am there, I am doomed. That aside, this location gets 4 stars because every time I must pay Home Depot a visit, I am in and out!
Why?
Because the door greeters immediately ask me what I am looking for, and they tell me the exact location, down to the aisle number. This may not be a big deal at any ol’ grocery store, but at Home Depot it is, because there are at least 35+ aisles. Turns out, they are always right… Well, at least 2 for 2 in my recent visits. Still, I am impressed. To further expedite my experience, self-​checkout is a godsend.
And I, I am a happy, non-​handy camper.

6−8−15
Don’t come in with high expectations because it’s HD it is what it is. If you can see my previous complaints but nothing has been done.
1−9−15
Not sure how I could walk through the whole store and self checkout without not one employee greeting or asking to help. Just a tip to the employees when you see a customer ask them if you could help them also initiate the hello don’t wait for the customer it’s part your job. I did hear a couple conversations one employee talk about how he used to «haul shit in my personal truck and f’ng put 75k miles on my f’ng truck» all this as people walk by. Really Home Depot?! Where is management? _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Previous Review…
I went in for paint and seriously waited way too long for someone to help I saw that an employee in the paint section saw me but was too busy to come over and help and there was no help button in that section.
If you’ve read my last reviews I really dislike coming to this HD the employees don’t help as much as others even though I live closer to this one I prefer to go elsewhere. Not sure if it’s corporate America ruining it or just lazy employees. But they are missing the whole point of why they are doing it.

It was my very first time at this location and I was beyond impressed and grateful for the service my family and I received. Our purpose for our visit was to find that perfect freshly cut, real christmas tree! But before we ended up at this location, we’ve driven around from Marina Pacifica to Bellflower to Lakewood to then Cypress. It is tough finding that one and only tree but we never gave up and we finally arrived at the Cypress location thinking they’d stay open later with holiday hours. Nonetheless, we get there a few minutes passed 9 (their actual closing hour) and given in a family situation, we basically begged for them to let us take a quick look!
One specific employee was super, super nice enough to let us through and even helped us out without any pressure whatsoever. His name was Gabriel and he was so delightful. He understood our situation and was very kind. We were basically defeated from the long-​night search and it didn’t seem like any of the trees would do, feeling that we’d be settling for any for feeling bad that we were taking their off-​time away from them. Regardless, Gabriel ensured that we were welcome to take our time and even suggested considering different fresher types of trees.
We found a Nordland tree (if I’m not mistaken). It has a full look to it and it hardly sheds! For the price we paid and most definitely the service Gabriel gave us, we were highly satisfied! Hardly do any people give great customer service nowadays.
Keep up the good work, Gabriel!

I’m getting nuttin for Christmas
My husband is mad
I am getting nuttin for Christmas
I aint been nothing but bad
I broke his Harmon Oynx speaker
It fell when I opened the car door
I spilt all his paint on the floor
His keys, I lost, he cant take no more
His glove is gone, cuz I lost it
The charger, batteries too
Everything I touch is a diaster
Home depot is my new home
I’m getting nuttin for Christmas
My husband is so mad
I’m getting nuttin for Christmas
I aint been nothing but bad.
Yea, Im not a winner wife anymore, and when I want to make ammends, I come here. See usually they have exactly what I need here. Whether I break something of his, I can fix it here. If I make a mess I can clean it up here. If I lose his keys, I can make them here. If he needs to nail me to the bed, so I wont mess things up anymore, I can get that too. In fact, I keep my own tool kit in my car, which I bought here. Its a win win for me.
Located on Lincoln ave near Valley View is your average Home Depot, offering lots and lots of parking, self serve check out to save yourself from embarrassment if your going all 50 shades and buying your duck tape and rope.
Service is usually fast and friendly. If I ask for help, they usually direct me to the right aisle. If I have a question they are full of answers.
So yea, Home Depot can save your life!!! Its saved mine. But, it can also ruin your life with all the money you can drop here.
Oh, ya since Unilocalers like eating… Tuesday night Food trucks in the parking lot.

HOME DEPOT is where the heart is!
Anyone with a roof over their head has most likely been here! They sale everything… paint, nuts, bolts, rugs, toilets, mirrors, plants, bug spray and Christmas décor, bar-​b-​ques, outdoor lights, lamps, flowers, soil, etc. It’s like REI for your home.
You can totally lose your mind here with all the things you can do to fix up your home both inside and out! The ONLY PROBLEM I EVVAAA have is NOT enough money to do all the things I want to do all at one time!
Earlier this year I was in my garage and noticed my hot water heater was leaking at the bottom. The BEST thing was that I noticed it BEFORE it BURST OPEN and created a HUGE MESS in the garage! So I immediately called my insurance company to put in a claim! WORD TO THE WISE… ALWAYS CALL YOUR INS COMPANY IMMEDATELY… DON’T FIX THE PROBLEM FIRST AND THEN CALL!
Anyway I got the green light to have someone come and fix it and they said they would be out the next day to assess the damage! I TOOK UMPTEEN pictures to prove my case because I didn’t want to be denied, just IN CASE they got a burr up there butt’s!
SO I was off to HOME DEPOT to get a new water heater… but wait I didn’t know ANYTHING about water heaters EXCEPT they PROVIDE HOT WATER… much needed HOT water! I was able to FIND a PERSON to HELP ME! So many FRICKIN choices! I decided to go with an ELECTRIC WATER heater to save space in my garage, energy and money! Not only that but by NOT have a regular GI-​NORMOUS water heater I will be able to turn my half guest bath into a full bath… can you say ca-​ching for adding value to my house!
The staff was able to get one of their vendors to come out the NEXT DAY to DELIVER and INSTALL the new water heater! It was great! THANK GOD this happened during the summer because the heat actually helped to dry out the garage were some water had leaked! Plus vendor set it up for the city to come out and inspect their work!
THE ENTIRE PROCESS WAS SEAMLESS and STRESS FREE! The staff was HELPFUL, KNOWLEDGEABLE, and DIDN’T treat me like an idiot just because I didn’t know anything! I’m sure I’ll be back for other projects.
They also have a GREAT paint selection and use BEHR PAINT! I love that BRAND! I know for certain they test over and beyond, in different climates and weather conditions because my friend works for Behr so I know all the different test they put all their products through! And it is ONLY SOLD at HOME DEPOT and they do color matching!
I AM ALWAYS ABLE to find a staff person there to help me. They don’t just point you in the direction but will take you over to the item even if it is NOT there department! If they don’t know they will call or find you someone that does have KNOWLEDGE of the subject! It’s GREAT!
They also teach classes on how to tile, roof, paint, and plant, etc! There are endless different classes they offer depending on the season and they have workshops for kids as well! SUPER COOL if you have little people!
If you’re a true «Do It Yourself-​er» and Not a «Start It Yourself-​er» and call for back up after you have really screwed it up they gotcha back and some of their locations rent equipment for a nominal fee! Even if you DON’T have the MAGIC touch and now your doorbell rings when you turn on a light in the kitchen or your rewiring and plumbing project have the toilet flushing when you turn on a ceiling fan they can help you fix it or BETTER YET have a vendor they work with that can assist you to getting everything working the way it should!
STOP by ANY SEASON and they can help you keep that roof over your head and your garden looking perfectly groomed and weeded so you can have an AWESOME BBQ and INVITE MEEEEE!
If I can just be in the store when HGTV YARD CRACHERS is looking for someone! I WOULD TOTALLY VOLUNTEER my Serengeti looking back yard!