Adair’s Fine Floors etc

I’m really shocked by the reviews below. I called Adair after trying two Peeks carpet locations looking for a very specific carpet. At both Peeks locations, I salespeople (one «hard sell» type) who were not able to convince me that they understood what I was asking for.
I finally tried Adair Fine Floors, after noticing them as a distributor of the brand of carpet I was looking for. The people at Adair Fine Floors were so helpful. First, they found this special variety of carpet that my mother-​in-​law wanted to match, that she had been given the wrong name for! Even with that misinformation, the lady at Adair found the correct carpet.
Then, Mr. Adair spent a couple hours at my mother-in-law’s home, making sure that it was the right match and that my mother-in-law’s specifications would be met. He was very personable and helpful, which was good because my mother-​in-​law always has a lot of questions to be answered. :-)
Lastly, there was a scheduling confusion. Adair managed that quite well, even after being turned away at the door on the scheduled install day. They rescheduled, stayed positive, and were incredibly flexible.
I would recommend them to anyone the Dallas area. I like their diligence, and appreciate supporting small family businesses like this, who offer truly personalized service, without pressuring.

We went in there and right off the bat, they couldn’t answer the questions we had but we were referred by a friend who highly recommended this place so we decided to continue. After spending half an hour by ourselves, we checked out some pieces of stone then called to schedule a time for them to come to measure which was painfully difficult to do. When the owner came out and measured he neglected to tell me the new counter would be shorter then the existing counter even after we told him we wanted to keep the current back splash. So the day before the counters were installed we got a call how we wanted the edges and we had no clue what they were talking about why wouldn’t they bring that up in the beginning and were told to look it up on google and «pick one». After the counters were installed we now have almost ¾″ of an inch gap between the back splash and the new counter tops. I called to express my concern with the large gap and was told to just caulk it I explained to them it was far to large to just caulk and ask if they could come out and give me some options on how to fix it after arguing back and forth with Linda and being hung up on multiple times I’ve decided that the three weeks I have been dealing with this company this has been the worst customer service ever and I will go out of my way to tell people not to use this place

Be sure to double check everything they do and that they understand clearly. They won’t compensate you for mistakes.

Would not recommend. When I went in there was no one who could answer my questions. I said I wanted them to come and take measurements so we could set something up, so I filled out a form with my contact information on it, left to get a cup of coffee to wait for the person who knew something to return. When I returned, the couple was openly squabbling and couldn’t pull themselves away to help me. The woman caught me on the way out and sort of answered a few of my questions. They had lost my contact sheet (15 minutes later) so we filled it out again. I told her which tile I wanted, which she told me was $ 4.25/sq ft WITH installation, and she wrote it down on my contact sheet. I took the tile home, had it approved by the boss. The guy came out to measure (he was early and was getting in his car to leave as I pulled up), took five minutes, and I asked what an estimate would be. He said he had no idea and pulled out my contact sheet– the first one, without the tile I had chosen. I told him to find the other sheet, and he said he would have an estimate by Monday. Late Tuesday afternoon I hadn’t heard, and called to get the measurements because he hadn’t left me with them. I was very polite and simply asked what the measurements were, but the woman clearly realized they had messed up and got defensive and rude, saying, «I WOULD have called you with an estimate, but I don’t know what you want. You have to pick something out.» I didn’t even try to explain, I am completely done with this company. It’s a shame, because they’re close and after I finish this project I have a much bigger area I would love to have used a family-​owned business for.