Al Lamb’s Dallas Honda

Service Dept is ridiculously unhelpful. Called last week to get some information regarding a ‘recall’ on my bike and was told to call back this week. When I called this week, was told to call back again. Maybe that’s what they think a ‘recall’ is. The lack of professionalism is frustrating.

It’s a bad feeling when you walk into a dealership knowing more about the bikes on the floor than the sales guy, Mike. They make stuff up like the ctx700 has bluetooth stereo (not unless you bought one in Korea). Sales guy lies about what bikes are in Stock just to get you in the door, telling you they JUST sold that bike an hour ago or they deny your previous phone conversation completely. Their labor rates are in line with the Porsche dealer. The dealership is in the ghetto, literally a guy with a glass pipe smoking crack in the parking lot over. They prey on stupid people, selling lo jack to a guy on a 2003 Shadow lol. Don’t dare try and trade a bike in. Matter of fact, goto another dealer…

Would have gave 5 stars but after 1000 dollars in work on my wife’s bike ya think they would wash it. Very disappointed they took good care of us and that’s how the service appointment ended. Disappointing.

My experience wasn’t good. I called about a new Prior year motorcycle that I saw online. The person who answered said that they had a new model of the same bike, but even another year Prior (so 2 years prior) for $ 300 less than the one online. I get there about 3 hours later (45min drive) and talked to a salesperson who was different than the one that answered there phone earlier. He leads me to the motorcycle I referred to, and VERIFIES that it’s the same price quoted to me over the phone. Well, I get right to the financing, and after a little, the salesperson tells me that the EXACT one we’ve been looking at, that he VERIFIED was a certain price, is no longer that price quoted, but $ 800 more because of the accessories on it. I asked them to remove the accessories (windshield, passenger back rest & crash bars). The guy refuses, so I pass on it. Really? you can’t undo a few bolts, I could’ve removed them myself, but I wouldn’t get the cost back trying to resell them. At the biggest Honda motorcycle dealership in DFW, they can’t put those accessories on another motorcycle of the same model? Please, basically a Bate & Switch! Everyone is going to call me cheap, but I went to 3 other dealerships w/​better ethics, and they worked w/​me instead of tricking me.

I’ve been working with Colby the past couple of months and have nothing but good things to say about them both. Whenever I need something, he’s right there to help and has been a true professional every step of the way.
I ride my 2009 Kawasaki Versys 650 almost every day and love motorcycles. It’s great to be working with Al Lamb’s.

Some minor problems in the past but overall good service.

Everyone here was so snotty and rude to me. The one service guy was a little more chitchatty but everyone I dealt with acted like I wasn’t cool enough or something. They super low balled me on a trade-​in rate, which is fine and I expect dealerships to do this, but I’ve never had a worse customer service experience in my life. Honestly, had they been nice I may have even gone for it, but they made sure they thought I was an idiot. I walked out. DO NOT GO HERE. Total Jerks.

Just bought two bikes from Al Lamb and team. Very helpful, knowledgable and friendly service. I’ll be back!