Bescos Pilar M, MD

Dr. Bescos offers good customer service one on one and the office itself is clean and welcoming. Unfortunately, all of that does not make up for the fact that her team is extremely unprofessional. I have explained my experience here in great detail because I want anyone considering visiting the «Family Health and Wellness Center of North Texas» to be fully aware of what they may encounter.
1) I called the practice a few days before my scheduled appointment and asked what the process was for me to get a copy of my medical records (which every patient has a right to do by law). The woman who answered the phone said that there was a form I would need to fill out and a $ 30 charge. I asked her how long it would take to get my medical records to me, and she said usually 3 – 4 business days. I then asked if there was any way for her to email me the form so that I could go ahead and get the process started, she said yes. I then asked if she could please email me the form and she said, «Ok, I’ll do my best to do that for you.» You’ll do your best? I’m sorry, are you too busy for your patients? Last I checked isn’t that what the administrative team does at a medical practice?
2)When I came in for my next appointment less than one week later I asked the front desk team to give me the form I needed to fill out in order to get a copy of my medical records. A gentleman behind the counter then told me that he could EMAIL me my medical records same day. Why would the first woman flat out lie to me?
3) When I was called back for my appointment the nurse that walked me to the exam room was friendly enough. Once she closed the door a member of her team YELLED through the door, and asked her if she would appreciate it if they picked up some lunch for her on their way out, and she YELLED through the door, «YES!» What is the point of having a private exam room when you’re going to YELL through the walls and the door?
4) That same day, I asked the front desk to change the address to the CVS they had on file for me because I realized there was more than one location off of Lemmon Ave. The woman who took my question didn’t know how to change the address, and she looked at me and said, «and you can ask the CVS to transfer your prescription.» You are not being helpful when you tell me to tell the CVS to transfer my prescription, because once a prescription is filled at one location it is automatically blocked from all other pharmacies until you pick up your medicine from the location where it was filled and then you must wait the designated number of days inbetween refills. So no, I can not just tell CVS to transfer my prescription. The entire point for taking down the address of your patient’s pharmacy is to help make it more convenient for them to pick up their medicine, not to inconvenience them by making them drive across town when you ask them to change the address in your database.
5) After that appointment, I had scheduled a follow up appointment to receive some lab results and a physical. I didn’t see the point in changing doctors before I got my results back, and hoped that the next visit would be better. I received a voicemail the day before my appointment informing me that Dr. Bescos had to cancel our appointment because «she has a meeting she needs to go to». When was the last time you had a doctor canceled ON YOU?
6) I called back to reschedule my appointment because I really wanted to get my lab results back. I am forwarded to an answering machine that says «We’re sorry you’ve reached us during our lunch hour fromm 12−1PM. Please call back during our regular office hours…» It was 1:30PM when I called. I tried again at 2PM. Still no answer. I finally received a call back around 3PM and I asked the woman on the phone to please explain to me why I hadn’t received an an answer earlier. Her reply, «Oh hehe, sorry about that.» No explanation and no regret either.
I have never been treated more poorly. And It saddens me all the more because Dr. Bescos has been my family’s doctor for quite some time. I refuse to be treated like my health and my time are not valuable. I strongly recommend you go else where.

I had seen Dr. Bescos twice before and liked her as a doctor. However, on my last visit, I was rather upset. When I arrived at the office to sign in, I noticed there were 3 people with the same appointment time, seeing the same doctor. After I had sat in the waiting room for an hour, without even being called back, I left. I heard nothing from the office, but of course they took my copay. This is not acceptable. My time is valuable, too.

I received my immigration physical exam from Dr. Bescos’s office. not only the staffs are friendly, but also they charge very reasonably comparing to other clinics.