Bibbentuckers

TERRIBLE, you are not paying MORE for better quality but for a better real estate location, more fluffy paper on your hangers and a colored logo bag, a bigger profit margin and nice trucks. You are NOT paying for better quality craftsmanship! I invest a lot of money in my clothes therefore I chose Bibbentuckers because I only wanted a reputable cleaners cleaning my clothes. But… On one occasion I received one of my favorite $ 300.00 white silk blouses back with a huge stain on the chest. I was not aware I had an initial stain at all on this blouse when I sent it in but it was ruined unless they stain came out. I returned to Bibbentuckers with the blouse and explained to the stain remover person that I needed him to work on this blouse because otherwise it was ruined. He went on to explain to me that he had already worked on my blouse and that it had stains all over it from some other customer leaving a pen in their clothing and everyone’s garment came out stained, He sent it back to me with the stain and without an explanation leading me to believe I had caused this. I requested they refund me the cost of my blouse which they did after a month or more. My next thought was to discontinue using them but I felt they had done the right thing and reimbursed me so in return I would continue to use them. Then a few months go by and they call me and ask me to look at another silk blouse before they washed it, that had a stain. What I saw was a little ink mark on the sleeve which could be removed with an ink remover. They also showed me a dark area on the back of my blouse that looked like I might have rubbed it against the dirt on my car. I told Angela to remove the ink on the sleeve and leave the area on the back alone. She requested I sign a release. I did, (do not ever do this). They returned my blouse with huge stains all over the front and back. Okay, 1^st, I told them not to mess with the back 2^nd, the stain now all over the front was a second hand stain caused by stain remover and the garment being laid on a spotting board while the liquid bled all over the shirt. Any spotter worth his weight would have put a towel between the front of the garment and the back of ;the garment when they applied stain remover. 3^rd They did not even touch the small ink mark on my sleeve, it still remained. They refused to pay for my blouse and acted like I had already been paid for one ruined blouse so now I must have a history. Their spotters and staff are not any better than anyone else’s down the street. You are not paying MORE for better quality but for a better real estate location, more fluffy paper on your hangers and a colored logo bag and nice trucks. You are NOT paying for better quality craftsmanship! I am so mad that I am writing this review and I will continue tell others about my experience and I will not ever return.

I was very displeased when I was charged for a removal of a button without my consent. If it is your policy to removed buttons from garment before you clean them, you really should notify the person first. I was not happy that they removed the button without asking me and then charging me for it. That sweater was not cheap! I think Madewell knows how to sew buttons on.

The most expensive cleaners I have ever been to in my entire life EVER! Prices are 2−3x the going rate for comparable services. Service is mediocre to average at best.

This place was great at one time. I went back but it has gone to crap. They have had to re-​do all my clothes the last 3 times I have been there. They cant read English or just do not care enough about the customer to do it correctly. Today I get a charge for $ 66.00 against my card and I have not been in there since 08÷05÷15. I called but was told they would call me back. Is there a decent dry cleaners anywhere in Dallas???

Everyone that works here is very nice, but they may not give you all your clothes; or for that matter even clothes that actually belong to you. Which could be good or bad I guess depending on where you shop.
They have called me to see if they accidentally gave me another person’s clothes (which they hadn’t). The final straw was going to pick up and only getting 2/​3rds of what was dropped off. The rest of the clothes were there just not given to me, what if I hadn’t noticed?!?
Moral of the story, get an itemized drop off receipt!!!

Everyone here is friendly but my experience was subpar. They asked for two weeks to make alterations and then did not have it ready on time; they upcharged us for dry cleaning when we asked for laundry, and the worksmanship on the tailoring was not good. I have since stopped using Bibbentuckers.
That said, the President became aware of my issues and did his best to rectify it by crediting our account and reaching out personally. Very good leadership, but in my case, just too late to save the relationship.

They lost a $ 200 Equipment shirt.
They iron something wrong literally every time.
They cannot be trusted to do even minor alterations such as shortening straps of a camisole.
They turn whites to off whites.
They occasionally fail to remove odors.
They are expensive.
I’m giving them 3 stars because I unfortunately have not experienced better here in Dallas.

Horrible! I wish I could give zero stars. Ruined two of my expensive jackets. Had no care or sympathy about it. I will never go back here ever no matter how close it is to me. Way too over priced for dry cleaning especially when they ruin things and I get clothing back with missing parts. Go to Dinos or avon cleaners!

This place tends to be a little pricier than most but for someone lazy like me i dont care. Its just a few blocks from where I live so the convenience of it makes it worthwhile. The staff has always been friendly every time I’ve gone in. Ive never had anything damaged and things are returned to me in a timely manner.

I was visiting from L. A for the weekend for a wedding I was in. I brought a wrinkled packed bridesmaids gown to be pressed. I needed it done in two days by 3pm. It cost me almost $ 18 for a press. They lose a star as it is a bit pricey but they did a pretty good job. Customer service was okay, didn’t seem to grasp the urgency too much. However they got the job done when I needed it.

Horrible… in every way! They damage your clothes, have a load of attitude, and are the most expensive. They are simply speaking – poorly managed.

My fiancé and I have taken our clothes here for a while and don’t really have any complaints. They are usually pretty quick about turnaround and have gotten solid service every time we’ve taken in our clothes.
I love that we have a bag with our card and information on so we can drop off quickly. Every time I pull up, someone comes out to greet us and retrieve my items. It is a bit pricey, especially for wash and fold service. We will continue to go until we have any issues.

I just picked up a friend that parked at this location while they walked over to pickup a to-​go order at a neighboring restaurant. Within minutes Bibbentuckers who he uses on a regular basis, towed his vehicle. I just read many online reviews that state many other people had the same experience. Burned once as a result of bad karma. I’m sure karma isn’t far away!

Can I give no stars?
Wow! I am done with Bibbentuckers. Supposedly, they are the best of Big D. Maybe there needs to be a recount.
There have been three standout issues I have had with them. First, they were going to tailor a dress of mine. After paying far too much money for it to be done, I found out they never fixed it. No one mentioned it to me at pick-​up. Great customer service if you ask me. Next, I brought in a few items to be cleaned over the holidays. Upon arrival, I find out one of my expensive tops was given away to another customer. After waiting patiently to hear back for one of the GM’s…no phone call. Again, great customer service. Finally, I brought in a brand new dress that got a tomato stain on it (pretty simple to clean with the right machinery if you ask me) and they couldn’t get it fully out. Thankfully I checked and sent it back. I will never go back there again other than to pick up my dress and missing shirt.
Don’t trust any nice clothes with Bibbentuckers. Poor service, expensive and they treat you like a large company does. As if losing you as a client means nothing.

DO NOT SEND ANY LEATHER TO THEM FOR REPAIR/CLEANING…GO AROUND THE CORNER TO KOSTA DINO’S SHOE REPAIR AT 4022 OAK LAWN ACROSS FROM EQUINOX!
I went to Bibbentucker’s dry cleaners to have my Tiffany & Co. suede shoulder bag cleaned after it brushed up against my car and got dirt smudges across the front. I asked them how much it might cost and they estimated up to $ 75!!! Bibbentucker’s said it’s because they send all their leather to be cleaned to an outside place and have to charge what they get charged. So I told them to send it off and call me 1^st BEFORE cleaning it and give me a specific quote… I wasn’t about to spent that much on a few light smudges! 2 MONTHS PASSED and NO PHONE CALL FROM BIBBENTUCKER’S! So I called them and they said it was ready. I asked «does that mean you already cleaned my bag?» and they said «yes». I was angry that they hadn’t even approved it with me and expected me to pay $ 65! So they said they could only give me 25% off and I had to pay $ 40! BUT THE WORST PART WAS THAT MY BAG WASN’T EVEN CLEAN… IT LOOKED LIKE IT WASN’T EVEN TOUCHED! I walked back in and asked for a refund and they said they couldn’t because Dino’s has already charged them. But they offered to send it back to Dino’s and I said «what are they going to do differently to get rid of the smudges?» and they said we don’t know but I would have to sign a waiver if my $ 1000 bag was ruined they would NOT BE RESPONSIBLE! THE MANAGER AND 2 ASSOCIATES SAID THIS and directed me to Dino’s.
So I went to Dino’s where Frances, a very kind and helpful employee, greeted me and after a pleasant conversation with her, she GRACIOUSLY GAVE ME a piece of suede cleaning eraser because I told her I would like to try cleaning it myself. After taking Frances’ advice on how to use the eraser, it took me 10 mins. to completely clean those smudges without damaging my bag! Frances also informed me that Bibbentucker’s charged me 4x’s what Dino’s would have charged! So I don’t think Bibbentucker’s deserves to make that kind of profit off of work they didn’t even do especially for their lack of customer service, poor communication and shady way of doing business (I doubt they even sent my bag to Dino’s due to the little effort it took from me to clean it). I hope it was worth $ 40 for a bad review Bibbentucker’s…maybe next time you’ll try not to ripe off your customers for a few bucks. As for Dino’s, you can’t find a MORE HONEST AND HIGHLY SKILLED SHOP. Frances is very knowledgeable, sweet as can be and will restore your leather pieces for a excellent price. Defiantly NO NEED to go thu a middle-​man like Bibbentucker’s to find a jem like Dino’s.

My wife took her wedding dress here for a cleaning and preservation, and they seem to have done a pretty good job. The dress was clean and placed in and heirloom box (box with a window in the middle to view the dress). It was expensive for the cleaning and preservation, but what do you expect for a wedding dress. They seem like the typical dry-​cleaners, nothing out of the ordinary.

Three stars for A-​OK. No doubt, they do a great job, but so do other boutique cleaners. I cannot figure out why they charge a different amount on items. For example, I dropped off several suits and dresses and noticed each item itemized on my receipt. All dry clean items. They charged different amounts for each skirt and jacket??? One jacket $ 15.00 another jacket $ 13.00. Each item is described on the receipt by brand so attention to detail truly exists, but am I paying for the admin with a college degree for itemizing my garments or the actual dry cleaning? You also get nice fancy clips to hold your skirts, which ultimately end up in the trash. Total for the day $ 198.00. This may explain the big smiles when you arrive.

I dropped off a pair of shoes to be shined and repaired. They promised me the shoes a week and a half out.
When I returned two days after the promised date they told me the shoes were still out and would be back the next morning (on Saturday). I showed up Saturday morning to find that not only had they not shined the shoes as requested but they had replaced the Nike Air soles on my Cole Haan shoes with generic leather soles.
I objected to the «repair» and the lack of shining. I was told that I could speak with the manager at 10am on Monday morning. I took my shoes with me and brought them back on Monday morning (still unworn since the «repair») and found that the manager, Diana, was running late and wasn’t in. Lesharon, one of the employees, assured me that I could leave my shoes and she would hand deliver them to the repair place to get the correct soles put on the next day (they’re closed on Mondays) and call me to let me know the status.
Tuesday evening at 5pm I called the store because I had yet to receive a phone call. Neither Diana or Lesharon were in so Imelda helped me. She had gotten word from Lesharon that Diana was taking my shoes to Nordstrom to see about a solution to the wrong sole replacement and would call me later in the evening with an update.
I explained to Imelda (who was the most helpful of anyone I dealt with) that while new, correct soles would be great, they had already kept my shoes for two and a half weeks and are now asking me to go longer without my shoes. I would be leaving in a week for two and a half weeks and I doubt I would have my shoes back in time. They should have called two and a half weeks prior, when I dropped them off, and told me they didn’t have the correct soles. Additionally, I reminded her that the first service I requested, a shoe shine, had yet to be completed.
The next morning I received a phone call from Lesharon telling me that Diana was informed that I can take my shoes to Cole Haan and get the correct soles put on there at a cost of $ 85. I was more than slightly irritated. Why would they expect me to come pick up my shoes that they had had for two and a half weeks only to take them to another cobbler and then pay the new cobbler to fix the mistake of the other? I explained to her that I was in the middle of something and would come to the store to speak with Diana directly in an hour and a half.
When I arrived at the store the clerk told me that neither Lesharon, Imelda, or Diana were available. I had her call Diana on the phone who then proceeded to tell me that she was the one who had informed Lesharon to call me and tell me to take them to Cole Haan. Keep in mind this is the first I had spoken with Diana. She told me that she was unaware that the shoes had a special sole in them and she will know for the next time. I explained that I am not her guinea pig and she could clearly have seen that the soles were not simple leather by examining the markings on the bottom that said «Nike Air.» Due to the time I had already been without my shoes and the fact that I was leaving in a week I requested a new pair of shoes. Her tone had not been pleasant throughout the phone call but at this point she became more angry (wasn’t I the one being screwed over) and responded, «I am NOT buying you new shoes.» I informed her of my plan to post on story and relay it in any way possible to which she responded flippantly. She told me she could talk to corporate if I’d like and I asked her for the number; I would call corporate.
I’m still without correctly repaired shoes. I’m flummoxed by the lack of customer service.

Finally I found a dry cleaner I can trust my Chanel with! 7 pieces of Chanel garments delivered back with not even a sequin missing! You just always have to trust Neiman Marcus’s recommendation!

Ok, their service is fabulous, no question about that. But I needed a second mortgage to pay for my dry-​cleaning. $ 8 – 10 a garment is not acceptable for me, I don’t care how good a job they do. I can find plenty of places that do a good enough job for half that. And its not even same day service – no way this gets a 5 star!