Blondes and Blowouts

I have only put color in my hair a handful of times ten plus years ago. I decided I wanted to go blonde a few years ago but was so afraid. I found this salon on Unilocal and booked an appointment with Gregory… It was amazing and so much fun. I never thought I’d be able to pull off the blonde but Gregory gave me such a great color and I just fell in love with him. He is now mygoto guy for hair no matter where I am in the country I will be back… Thank you B&B for making me a prettier blonde than brunette!

It’s been terrible since my first appointment. First of all, she raised her prices… a ton. And I never know where to meet her for my appointment. I swear every time I’ve had my hair done, it’s at a new salon, and she doesn’t update me to tell me which salon she is at now. So I end up at the old salon. Absurd.
She has a huge problem with the customer service she fails to provide to her clients. I drove all the way from Fort Worth for an early morning appointment, and was stood up. Another stylist called her, and she didn’t do anything to fix it. Apparently there was a mistake with the appointment book, but the stylist said she was probably hungover. While I was getting my hair done, another girl came in. Apparently, she had an appointment with Kristin as well. She was also stood up. This other customer stated she was here to fix her hair color done by Kristin, and has been trying to get Kristin to fix her hair. However, she states Kristin was either 30 minutes late or would not show up. Kristin did not do anything. Will be taking my business else where from now on. AVOID.

I went to see Kristen for the first time almost a year ago. I had a horrible experience but felt too bad to leave a negative review because she is very young, sweet, and timid. However, a couple of recent experiences made me decide to write a review because I don’t want everyone being fooled by all the positive reviews like I was. Even if Kristen was the best stylist in Dallas, which she is not, it would not be worth the insane amount of time and trouble it takes to be her client.
Kristen uses her cellphone for business and never answers or returns calls, but I had just moved to Dallas and was determined to get an appointment based off her Unilocal reviews. I got in touch with her after several weeks of failed attempts and got an appointment a few weeks later. At the time Kristen was working out of another salon, and when I arrived around 10 AM all the doors were locked. I wondered if I even came to the right place because no one was there and there was nothing to indicate that Blondes & Blowouts was located inside, but I wasn’t going to give up after working so hard to get the appointment, so I stood outside waiting around 15 minutes before receiving a text from Kristen saying she would be late. She arrived around 10:30 saying her car broke down and she had to take an über. Okay, totally understandable.
So we begin my appointment and the whole time she has another client there who her assistant is working on. He approached Kristen constantly and I did not feel like she was focused on my appointment. Additionally, he did not seem knowledgeable as he was asking her about every single step and she had to leave me sitting there several times to go do things for him. I started feeling bad for the other client as I’m sure she scheduled an appointment to see Kristen, not her assistant. Kristen proceeded to tell me about a negative Unilocal review she received and how horrible this client had been and how she was not in the wrong at all. You would think with all her 5 star reviews she wouldn’t be so caught up on her ONE bad review (at the time), but she continued to defend herself to me. I initially felt bad because she seemed genuinely upset and she is a very nice girl. Then, a woman came into the salon claiming she drove an hour just to speak with Kristen. She was a regular client and needed an appointment, but could not get ahold of Kristen for months. She seriously asked Kristen «do you not want to do my hair anymore?» and Kristen replied nonchalantly like the customer was being ridiculous for thinking that. After the client left, Kristen talked to me about how crazy she was acting, and I agreed. I’m not one to act like that in public even if I was truly upset with my stylist, but I can see where the woman was coming from now.
My appointment lasted several hours, but since Kristen spent half of her time with me helping her assistant with her other client, she had to reschedule my haircut. My highlights looked pretty good but nothing extraordinary. I returned a few weeks later and sat in the salon waiting room around an hour. I had the first appointment in the morning and Kristen hadn’t even arrived at the salon yet. Two more clients showed up and I heard them check into the front desk for their appointment with Kristen. After over an hour had passed I finally told the receptionist I had to leave. I knew in addition to waiting over an hour, my appointment would take forever and I had better things to do with my day off. As I was leaving, I saw her pull into the parking lot. Maybe some clients are alright with being treated like this by someone who they are paying, but to me it’s not worth the hassle. There are plenty of quality salons in Dallas with talented stylists who will actually respect your time and not make scheduling appointments such a nightmare.
This week I received a phone call from someone named Nicole who was calling «Kristen’s clients» to let them know that Blondes & Blowouts is offering 15% off until Christmas. Obviously Kristen is not booked for the holidays, one of the busiest times of year for a salon, so she is having to call every client she’s ever had and offer large discounts for her services. I also received an email from a salon called «Bourne Blonde» saying that their clients have been getting calls directing them to Kristen Brown’s salon. Don’t know what’s up with that, but the whole thing is sketchy and makes me believe that she is somehow trying to scam her way to the top.

Check your email dated July 20, 2015 titled «Extended B&B Update — Family Pricing»…to become a KB New Client costs $ 250. You sent this email to nearly 100 existing clients.
New Location Master Prices
+ KB New Client Fee $ 250
To become your new client, $ 250 plus the actual cost of services very clearly listed on the price list in the last column on the right. Crazy.

Would love to book with this salon. Any idea how to reach someone? No one answers the salon phone or returns messages.

Nobody called me back, and I called about 5 times and emailed. I got a call a week later by then it was too late.

4.5 stars: I was a visitor from Los Angeles and needed a color and blowout for an event. Fabulous color and service though it did take longer than it was supposed to. Trust the excellent reviews. I did and didn’t regret it.

Have you ever wondered why Kristin has so many positive reviews? She gives clients $ 20 off if they leave her a positive review on Unilocal.This is the reason why she gets so many new clients. She will also discount if you check in on fb & give other incentives to keep their mouths shut. I used to rave about her, but that is no longer the case. Her service has gone downhill rapidly in the past 1.5 yrs.
People rave about how great she is about doing blonde hair, but the fact is she can’t do anything else. I would consider a good stylist as someone who is able to transform people with different natural color hairs, but as one of her few non-​blonde clients I am telling you that her non-​blonde coloring is terrible. The blonde coloring I felt forced to put in my hair is just sub par. I am pretty positive she only feels comfortable doing blonde coloring, highlight, etcs. b/​c of her minimal experience. My reasoning for this is because whenever I suggested non-​blonde highlighting or low-​lighting I was always quickly shot down. Do not tell me you’re not going to do a different color because it’s «not in fashion» or make some excuse. If you look at her pictures, you will notice all she does the same coloring on every client.
Moreover, she is consistently late. Everytime I go see her I have to wait 30 – 45 minutes past my appointment time. If you’re going to be running that late the least you can do is shoot me a text prior to my appointment so that I do not have to sit there & waste my time. I feel that I have been VERY accommodating to her whenever she has moved my appointment times last minute to a different day or asked me to come earlier or when she has completely rescheduled me to different days. She actually does this quite frequently & I got to the point where enough is enough. Kristin, who is barely 21 or 22, does not understand what it takes to run a business & that you cannot treat your clients this way. Everyone once in a while is ok, but to do this ALL the time is irresponsible. She has actually even left some of my appointments early to go out and meet her friends and handed me off to her assistant before completing the service. Talk about unprofessional. She has made it clear that she is more concerned with partying than with her own clients. I can understand a one-​time necessity, but to have this happen several times to me… wow. I’ve gotten excuses that she needed to cancel appointments for a wedding, etc. Then the next time I see her I will ask how the event went & she didn’t even know what I was talking about and said she hadn’t been to a wedding recently. If you’re going to use bogus excuses to re-​book clients do yourself a favor & try to remember the excuse so you don’t look like a donkey.
I had been doing keratin treatments with her and the first came out really well, but the next 3 did not and it was as if my hair hadn’t had a keratin treatment at all. I told her how I felt after I got one of the treatments done & she responded to me 1 WK later saying I could do another one at no cost and also made some excuse that if an appointment gets cancelled it goes to a wait-​list. I’ve been seeing her for well over 1 year and never heard or saw a wait-​list on the website. Well, she made no effort to fit me in to ease how I felt. Instead, I had to book 1.5 mo. out. Then something happened with her system & it cancelled my appointment two days before. I text her and didn’t get a response until another week later. I had to reschedule again and wait another 2 months. I had done the treatment in January or early Feb and wasn’t able to get it re-​done again until April. She gave me two shampoo bottles for the treatment instead of shampoo & conditioner. I didn’t notice this until I was literally in the shower with my hair soaking wet. I text her quickly to see if I could have someone pick up the other bottle since the salon was still open. I didn’t get a response until 2 days later and the only reason I got one was because I started calling the salon. Not only had I paid for the 3^nd treatment and was unhappy with it, but I had to wait 3.5 mo. to get it re-​done & THEN my treatment was ruined b/​c I had to use regular conditioner. She made an excuse that my hair wasn’t ruined b/​c only Keratin shampoo mattered, but then why had she been so adamant about me absolutely not using any other shampoos or conditioners in the past? She said what was convenient for her.
Lastly, she recently increased her pricing by a significant amount. My hair coloring treatment basically increased by $ 40 (more than 30%), the haircut by $ 10, etc. The bottom line is that Kristin is not worth this increase; She’s always making promises & never following through with them.
The other reviews that she responded to and quickly shot down were accurate in my honest opinion. In regards to the comment made by another Unilocaler who said they have caught her in multiple lies, well I have as well.

Loving my blonde look thanks to Kristin & Joshua for always taking care of me and my hair If you want to go blonde don’t you dare go anywhere else!

It’s been a very long while since I trusted someone with my hair. And when I was convinced Kristin would be the one to win me over, I was not disappointed. She gave me a fun new look which my friends and family raved about. She provided great service and paid strong attention to detail. Blondes and Blowouts isn’t just for blondes. Love my new caramel look! Thanks for the fabulous experience!

The best men’s haircut I’ve ever had. The staff really pays attention to detail. Great experience and I would recommend this salon to all of my friends

I went in today for a haircut and it looks amazing! I am so in love with the textured lob style Kristin gave me. It definitely suits me and has a very effortless, romantic feel. It is such a relief to have a salon I can put my full confidence in. This is my new go-​to, absolutely. Believe the hype!

I’ve been bleaching my hair for years, and was never 100% satisfied with the look or longevity of highlights before. Kristin has completely solved this problem! The trick is in the glaze. It lifts the color of my roots just enough to make the whole style look completely natural. She also remembers my weird quirks, like the split my hair does in back, which all of my brown roots from underneath. She makes sure to dip down and highlight that spot so I don’t look I reverse skunk! She’s also a ton of fun! We always have a million things to talk about. I’d definitely be friends with her outside of the salon. If youre looking for the perfect blonde, stop wasting time and money! Just go see Kristin.

My blonde was absolutely PERFECT. Kristen is so sweet and an AMAZING stylist. I DEFINITELY will be coming back to see her!

Every other salon I’ve been to in dallas (and elsewhere) leaves me grinding my teeth with frustration, but feeling obligated to still smile and say «it’s good» as I walk out of the door. No more of that with Kristin at Blondes and Blowouts. I know I won’t find better quality and expertise anywhere else, because I learned the hard way. Thankful that a trip to the salon is no longer a stressful event. She knows EXACTLY what she’s doing and is so professional and personable at the same time. Love her.
She is earnest, hardworking, and as an expert in the industry, likely has the largest portfolio of clients in Dallas — as she should, because she works miracles. Like I said, I bounced around forever (my natural color is a dirty dishwater/​mousy brown) but I finally found someone I could trust. If you want to get the best highlights you could ever receive, go to Blondes & Blowouts. I am not related to Kristin in any way, I just want to spread the word for other semi-​blonde/​non-​blondes out there that know the struggle is real!

I have been searching for the perfect person to do my blonde hair (and as blondes out there know, it’s very hard to find someone who knows exactly what they’re doing) … And I’m so lucky to have found Kristin! She’s amazing and I haven’t found anyone as good as her in Dallas! I will be returning and recommending to everyone!

I have been getting my hair highlighted for at least 8 years and have yet to find a hairstylist that does my blonde the way I want it, until I found Kristin! My only complaint is that I didn’t find her sooner! My highlights are not brassy and the toner she put over them made them look phenomenal. I have never gotten so many compliments on my hair color before!
The salon also has valet parking… which in downtown Dallas is a huge plus! The staff was super nice and attentive too. If you’re looking for an amazing blonde color/​cut then you have got to go to Kristin! I can hardly wait to book my next appointment :)

These reviews don’t lie. I was a little nervous, but wanted a drastic change in color. I wasn’t sure if I’d look good as a blonde, but decided to take the plunge.
Kristin gave me the perfect color for my skin tone and I have had nothing but compliments. I went from flat brown hair to a beautiful blonde in just a few hours and I love it. She also did a quick trim to add some soft layers to frame my face in the front. I couldn’t be happier!
EDIT: I’m editing this update since one reviewer said she suspects the reviewers are all friends with the stylist. I did not know the stylist at all before going and went solely based on Googling and finding her page on Facebook and liking the photos of the hair she’d done.

I love love love my hair! I moved to Dallas from Canada last August and had yet to find a good colourist. I had bad highlight experiences with 4 separate hair dressers (they either made my hair brassy, grey/​ashy or did not hide my roots).
Today I had my hair done by Kristin and the blonde highlights are beyond beautiful. I’m so happy! I know my my hair is really hard to work with (it takes a long time to lift; I have dark roots and my hair naturally tries to take on a brassy tone). Kristin understood what I wanted and went above my expectations! I’m happy to have found my new hairstylist and colourist. I can’t remember the last time my hair looked this great. She also does an amazing blow out with tons of volume.
Thank you so much Kristin!

I made notes of my experience at the salon today with Kristin so I wouldn’t forgot anything. My «this place is amazing» list:
Valet
Mimosa
No waiting
Friendly
Customer service
Awesome location
Clean salon
Best shampoo and scalp massage
Great, comfortable conversations
Perfect color
Perfect cut
My «this place sucks» list:
…nothing
I’m so in love with this place, and Kristin couldn’t be any better. Once you find someone who does your hair correctly, never go somewhere else. Kristin is a magician with color. I got blonde highlights and a glaze which Kristin called bronze, and I got a long bob (lob) cut. They’re both so perfect. More than I knew what to ask for.
Super reasonably priced, too. She’s the best!