Classic Cleaners

This is the worst dry cleaner I have ever been to in my life!!! Completely dishonest owner, dirty environment, and they do not care about their customers. I suggest you do not try them, or your personal belongings will most likely be ruined as well. The owner is a complete jacka**.

I came to this place as a UPS pick-​up location., not cleaners. I received a notification that my package had arrived because it was undeliverable to my address. I thought it was kind of weird that my package went to the cleaners, so I decided to call the place to confirm before driving over. The lady I spoke to «looked» for the package and informed me that it in fact I had not yet arrived and sometimes they mark it as delivered when it’s on it’s way. Ehhh I wasn’t buying that, so off to the cleaners I went and sure enough, it was there.
So, in a nut shell… I guess it works as a UPS pick-​up and drop-​off location, I just wouldn’t trust what the staff tell you over the phone.

The owner bends over backwards to appease his customers. He does a great job and it is the cheapest I have seen in and around the Dallas area. I highly recommend this guy after a year of the highest service.

Went in to get a shirt tailored (tapered) and pants hemmed. Brought my shirt and pants in on Thursday, August 27. The guy asked me when I needed it, and I said it wasn’t a big rush so I have him a week (pick up on Friday, September 4). When I went back, he hadn’t even started it yet. In fact, it was like I caught him because he said «oh! Yeah… It’s not ready». Told me it would be ready by next Wednesday. Came back on Wednesday, still not ready.
Now it’s Friday, and I’m hoping it will be there. Almost doesn’t matter how good the tailoring is because 2+ weeks to alter 2 pieces of clothing is ridiculous.
**Update: Came back on Friday at 3pm, and he said my clothes «were at his other store» and he had to get them. I was furious. He told me he’d call when he went to get them, but it would be ready by 5. Finally called me at 5:15pm, and I went to get them. No apologies for being late. No discount. Nothing. Terrible customer service. NEVER using them again.

I had a shirt that is long sleeved but I’m tall and the sleeves were too short. They worked magic by taking the sleeves and creating ¾ sleeves! They look great– like the shirt was made that way. I am so pleased with how it turned out! I have a couple of dresses that need to be taken in so I know where I’ll be going.

GREAT customer service!
Came here thinking my jacket was probably ruined, but with Classic Cleaners’ help it is back to normal — and I didn’t even end up using their services! They told me I had two options: (1) an intense, expensive steaming type service that they can offer or (2) traditional wash and it would be fine even though the tag said dry clean only. I ended up taking my jacket home and washing it myself because I did not want to inconvenience them more, but they offered to wash it for me free of charge.
Honest, good people who are looking out for their customers and not just their bottom line. Highly recommend.

In the past a Dry Cleaner/​Laundry was all about convenience. One seemed as good as the last. But when I moved to the Arts District of Dallas a few years ago I stumbled into Classic Cleaners & Tailors on Ross and from my first visit felt like a 30 year customer. Simon and the rest of his staff provide excellent service, always with a smile and make me feel like their best client whether I’m dropping off everything I own or just getting a zipper fixed. It has that old time, small town, Main Street feel that brightens my day.

Simon the owner is a very friendly guy. Always accommodating coupled with quick and affordable service. He does a great job tailoring as well!

I live close to this place so I’ve been here over 10 times. I’ve learned two things:
1. Go here if you need to dry cleaning.
2. Don’t go here if you need tailoring.
Dry cleaning is fine here, sometimes he takes longer than usual right. But he’ll call and let you know asap.
But the worst offense is tailoring. Regular hemming here and there he can do. But I wouldn’t trust anything more than that. Slimming of the pants was too loose but then I took it back in and it was too tight. He also made a blazer too tight to be repaired. He doesn’t do any measuring. A lot of mistakes. It was like an abusive relationship — I kept coming back because the dry cleaning was acceptable.
The owner is very nice and kind so I feel a little bad for this. But reviews are helpful to improve.

They absolutely destroyed several of my shirts by using an iron that was too hot. When I brough it to their attention, they indiciated my shirts were damaged when I brought them in. Absolutely untrue; other cleaners have treated my clothes with respect. If you want your lothes to come back to you in good condition, take your business elsewhere.

This place is great. The laundry service is superior to most and always finish the work ahead of time. They also do shoe repair.

I had two rompers that needed to be fixed. One of them I purchased with a torn seam on the side (at a discount from a high end boutique) and one of them (purchased at Buffalo Exchange) I ripped along the side on the bottom. I blame the butt.
I was nervous about taking them into to get fixed because combined they cost around $ 30 bucks. I read some Unilocal reviews of places near me in the Lakewood area that do alterations and many of them mentioned the high costs. I have never had anything altered so I didn’t know what to expect, but I knew I didn’t want to spend more than I had spent on the actual clothes.
I was driving home from Downtown and was on the phone with my Mom telling her my dilemma when she said, ‘Take it somewhere in the hood, it will be cheaper’ and at the moment I saw the sign for Classic Cleaners. It’s not located on the best part of Ross Ave, but I do what Mamma says.
I showed the nice man inside the rip and he said it could be done that day before 5PM, which was less than 4 hours away! I asked him the price and he said $ 12. I assumed he meant $ 12 for each, so I was pleasantly surprised when I went back to pick them up and it was $ 12 for both, only $ 6 per item!
The items were altered beautifully (in fact, I had a hard time finding where it was they were fixed) and it was the best 12 buckaroos I’ve spent in a while. I would recommend Classic Cleaners (for alterations) to anyone. As far as the dry cleaning, I have not used it but would be willing to in the future.

Simon always welcome me with a big simile, the work is done very well and on time and most important very resonablely priced.
It is a little out of my way but worth coming here because I trust them.
Mrs. Vilson

Nothing fancy from the outside, but they always of a great job cleaning my shirts — often going the extra mile to get out tough stains.

I looked on Unilocal before taking my bridesmaids dress to Classic Cleaners to be altered and the reviews weren’t awful. I’m writing now to keep anyone else from making that mistake.
I took my dress in 2 weeks before I need it, the owner said, no problem we’ll have it done on Thursday of next week. I show up Friday, assuming it would be done and walk in to find out that they hadn’t even started working on it. He assured me he would have it done the next day and I should come back. I go back on Saturday, clearly expecting it to be done, and it STILL WASN’T. I was leaving for the wedding the very next day, and a lady (not the owner) told me to come back in an hour because she had to press it.
That apparently wasn’t the case, as I got a call from the owner 15 min after I left to come back because he had just finished it, wanted me to try it on and was leaving to go out of town in 20 minutes. I explained that I had just been there and no one had mentioned that, but he didn’t seem very concerned. I do not live that close, and was unable to make it back to the store that quickly. So he told me to just come in that afternoon and that he was sure it would fit fine.
I finally make it back in an hour later, see the woman again and try on my dress. The hemline he did was great, but he also had to take the dress in at the waist and it turned out that I had a tail. The woman was flustered because the man that did the alterations had left and she said they would fix it on Monday. That clearly wouldn’t work as I was leaving the next day for the wedding. My dress still has a tail on it where the zipper pops out. She goes to check me out and charges me full price for a dress I had to make 3 trips to pick up and is clearly not well-​done. I asked if I could get some sort of a discount for my troubles, and she took $ 3 off of the price. A 5% discount for an item I was extremely unhappy with and that she acknowledged was not done correctly.
I will not be taking anything else here after the poor quality of work on top of incredibly poor customer service.

Very good work on completely renewing three pair of boots, including one expensive pair of cowboy boots!

I like this place. Prices are reasonable and the owner knows exactly what customer service means. He always recognizes me, and greets be by name, and takes my dry cleaning out to my car and hangs it.
I had him do a few quick tailoring jobs and both came out fantastic.

This was my old dry cleaners and for some reason they moved on me. They were nice but their old location on Gaston was better.

To the reviewer below:
I can bring the exciting story about a dry cleaners. Well, let me not build it up too much — but let me just say, my first experience with Classic Cleaners was great. As I walked in, the husband of the lady that works there asked me, «Is that your BMW?» and I said yes. He said, «I have one too» then pointed in the direction of the lady. I did the half-​smile/​nod thing, thinking, «OK? Is this where we bump chests and high five?» Then he said, «Yep, I’ve got my Big Mexican Woman.» OHHH, OK, I get it! I GET IT! I will LOVE this place!
Unfortunately, this place has jokes. . and is a joke. I did not find it inexpensive at all! When I came to pick up my stuff, I was overcharged $ 40 accidentally, and about $ 20 more than what I normally pay to get 6 dresses cleaned. The clerk didn’t know how to void my transaction, nor did she know her math. I feel bad because she was clearly nervous and flustered, but it took 20 minutes to walk her through a simple overcharge and explain to her she owed me $ 20. I’m no Einstein, but I couldn’t help but want to physically pick up the calculator located at the till and HAND IT TO HER. This is not the time for mental mathletics, lady!
I thought it was a one off, so I actually went back yet again to get my skinny jeans repaired. Not a good sign when your SKINNY jeans need repair, but what can you do! Once they’re actually on, they look fah-​bulous !! I actually had a rip on one side, repaired by one tailor, and then sprouted another rip on the OTHER side, and I decided to give Classic Cleaners a chance. Guess which side has re-​ripped and which side hasn’t? Classic Cleaners, you lose again!
It’s a good place for convenience, and I think the husband and his BMW are very charming. Not the best place for precision, efficiency, and value.