Dallas Bike Works Oak Cliff

I know what follows will be a little complicated, so just stay with me a minute. Last week we went to the White Rock location looking for a bike for my wife. We tried several, and she got a very nice comfort bike that we were reasonably happy with. Not particularly sporty, but more than the little cruiser that reminded her of being 10 years old. I wanted a bike too, but they didn’t have the same kind in a men’s that fit. I ended up at Richardson Bike Mart and had a fantastic time trying bikes and talking to someone who really wanted to sell me a bike I would like and who explained the features. Wife liked that mine was a little sportier so we took hers back to DBW to exchange (Oak Cliff location).
They told us there would be a restocking fee, which I’m totally cool with. We wanted to keep our business with them because it wasn’t their fault we bought the wrong bike (maybe could have asked more about what we wanted in the first place, but they were pretty solicitous in the first transaction.) she picked out a new bike and we were ready for the exchange the next day. The salesperson told us we owed $ 50. I assumed that would come off our store credit that we would apply to the new selection, which was less expensive. I also told them about the discount we received so that my credit wouldn’t be too much. She huffed and puffed, wondered why I was asking her to ‘do the math,‘scribbled some numbers down, and said I owed her $ 50 for restocking. I pointed to the numbers she had written down and told her that the difference was only $ 12. She rolled her eyes and said ‘sure, ok.’ I still don’t know why she was upset. I paid the $ 12 just to get out of there. As it turns out, I was in such a hurry to be done with the attitude I was getting, that I didn’t notice it was actually still $ 12 in my favor. So I’m down about $ 25 even after a restock fee (again, which I agree is perfectly reasonable). I am willing though, to part with $ 25 never to have to walk in there again.
I guess we’re just not cool enough to be their customers.

New to Dallas. Needed a quick fix budget commuter bike that could second as a cardio bike. These guys had me set up and off and up out in an hour for minimal money. Not only did they set me up, they suggested a couple budget based upgrades that worked for me and I now have a screamin’ ride. Imma be back when it is time for my road bike. Gotza get settled first. Thanks DBW!

After weeks of searching for the right bike lock, I finally found it here! I was looking for something small, portable, and not too expensive that would still protect my bike while I ran into the grocery store for a few minutes. Dallas Bike Works came through! It’s a huge facility, full of (you guessed it!) bikes and staffed by some of the friendliest folks you’ll meet. I’m grateful to them for helping me find what I needed, and I plan to go back for future bicycle needs!

I spent a few weeks shopping around for a bike. I’ve never owned a road bike before, so I am a complete newb with lots of questions and one who didn’t know shimano 105 from a hole in the ground.
This was my first and last stop. The salesperson I worked with, Molly, was really helpful. On my first visit, I told her I wasn’t ready to buy and that I was just looking and getting a feel for what was available. Nonetheless, Molly didn’t rush me or act annoyed that I wasn’t buying that day. She explained differences between commuter and road bikes, types of components, and the fit of bikes. She even answered my questions about other types of bikes that it was clear I wasn’t interested in purchasing. Not once did she make me feel silly for not knowing something pretty basic about bikes.
After a couple of weeks going to a half dozen other shops, I returned to make a purchase. I got a fair deal on last year’s model, and I have been happily riding it ever since.
As a bonus, they just started free maintenance classes every third Monday (I think). I took my bike by for this and after a couple weeks of riding and they checked it out and made some adjustments free of charge. They have also been quick to recommend other shops in the area if they didn’t have something.

They carry a wide variety of bikes, have a large selection of gear, clothing, and nutrition/​hydration. I have been getting my bikes serviced and repaired here since they have opened and their mechanics are top notch and very friendly. This bike shop is a welcome addition to North Oak Cliff.

Great service. Not a big bike selection, but far better than any other in Oak Cliff IMO. The manager here can get annoying, loves to talk too much and show off bikes.

Warm and welcoming crew working the floor and mechanic stands. All the cool and current essentials for fuel and hydration for long/​heat-​intense rides.

DBW has been known in town for being more a mountain bike crowd type of store. This is a very nice location and massive inside! I added several photos so you can get a feel for the place. They were limited on clothing and other gear but currently have a full complement of bikes.
The staff are very helpful and I imagine this store will eventually be fully stocked with just about anything. I’m a roadie and came in to see what the jersey selection was like… but, found it to be a great location and will be very appealing to the local crowd.
There is a bike mechanic onsite too if you need a tuneup!